Podcast
Questions and Answers
Which of the following is a major cause of accidents at work?
Which of the following is a major cause of accidents at work?
- Properly guarded equipment
- Adequate illumination
- Defective equipment (correct)
- Regular operational safety reviews
What is considered the employer's first line of defense in preventing accidents?
What is considered the employer's first line of defense in preventing accidents?
- Job hazard analysis (correct)
- Operational safety reviews
- Employee training programs
- Personal protective equipment (PPE)
What aspect is NOT typically considered in a job hazard analysis?
What aspect is NOT typically considered in a job hazard analysis?
- The tools
- The task
- The environment
- The company culture (correct)
What is a significant challenge related to personal protective equipment (PPE)?
What is a significant challenge related to personal protective equipment (PPE)?
Which of the following could potentially be an unsafe condition at a workplace?
Which of the following could potentially be an unsafe condition at a workplace?
What technique is recommended to identify traits that may lead to unsafe acts?
What technique is recommended to identify traits that may lead to unsafe acts?
What helps in systematically evaluating whether a workplace complies with safety laws?
What helps in systematically evaluating whether a workplace complies with safety laws?
What is the primary goal of employee relations?
What is the primary goal of employee relations?
What can contribute to unsafe acts in the workplace?
What can contribute to unsafe acts in the workplace?
Which program focuses on ensuring employees are treated fairly and with respect?
Which program focuses on ensuring employees are treated fairly and with respect?
What form of bullying involves spreading rumors and excluding individuals?
What form of bullying involves spreading rumors and excluding individuals?
Which of the following is NOT a method included in communication programs?
Which of the following is NOT a method included in communication programs?
What aspect does procedural justice relate to in the workplace?
What aspect does procedural justice relate to in the workplace?
Which of the following is a potential consequence of poor employee relations?
Which of the following is a potential consequence of poor employee relations?
What is one approach to enhance employee involvement in organizations?
What is one approach to enhance employee involvement in organizations?
What is the primary purpose of having clear disciplinary rules in a workplace?
What is the primary purpose of having clear disciplinary rules in a workplace?
What factors determine the severity of a penalty in a progressive discipline process?
What factors determine the severity of a penalty in a progressive discipline process?
Which of the following programs is designed to recognize employees for their service?
Which of the following programs is designed to recognize employees for their service?
Which of the following is NOT a guideline for fair discipline?
Which of the following is NOT a guideline for fair discipline?
What does 'due process' refer to in the context of employee discipline?
What does 'due process' refer to in the context of employee discipline?
What is the first step in a nonpunitive discipline process?
What is the first step in a nonpunitive discipline process?
What should an investigation into an alleged rule violation primarily focus on?
What should an investigation into an alleged rule violation primarily focus on?
Why is it important to keep dignity in place during disciplinary actions?
Why is it important to keep dignity in place during disciplinary actions?
What are unsafe conditions often caused by in the workplace?
What are unsafe conditions often caused by in the workplace?
What is a crucial component of fostering a culture of safety in the workplace?
What is a crucial component of fostering a culture of safety in the workplace?
Which step is NOT part of setting up a basic security program?
Which step is NOT part of setting up a basic security program?
Under which type of risk do workplace violence and illegal conduct by employees fall?
Under which type of risk do workplace violence and illegal conduct by employees fall?
What is a key goal of behavior-based safety programs?
What is a key goal of behavior-based safety programs?
What should be prioritized when preventing workplace violence?
What should be prioritized when preventing workplace violence?
Which of the following is NOT a recommended step for dealing with terrorism in the workplace?
Which of the following is NOT a recommended step for dealing with terrorism in the workplace?
What is an essential component of Enterprise Risk Management concerning risks?
What is an essential component of Enterprise Risk Management concerning risks?
What is a key element of a safety policy?
What is a key element of a safety policy?
What is the primary goal of discipline in the workplace?
What is the primary goal of discipline in the workplace?
Which type of team is specifically formed to develop solutions to work-related problems?
Which type of team is specifically formed to develop solutions to work-related problems?
Which factor is NOT one of the three that shapes ethical behavior at work?
Which factor is NOT one of the three that shapes ethical behavior at work?
How can organizations improve relations with gig workers?
How can organizations improve relations with gig workers?
What action can HR professionals take to create an ethical environment?
What action can HR professionals take to create an ethical environment?
Which of the following is NOT a characteristic of self-managing teams?
Which of the following is NOT a characteristic of self-managing teams?
What is a critical practice for HRM to address ethical conduct?
What is a critical practice for HRM to address ethical conduct?
What is one of the recommended actions to reduce job-related pressures?
What is one of the recommended actions to reduce job-related pressures?
What is a key element of an emergency plan regarding employee responsibilities?
What is a key element of an emergency plan regarding employee responsibilities?
Which guideline emphasizes the shared responsibility of data security?
Which guideline emphasizes the shared responsibility of data security?
What percentage of companies are estimated to never reopen after a major catastrophe?
What percentage of companies are estimated to never reopen after a major catastrophe?
According to the Great Place to Work Institute, which of the following is crucial for a workplace to be considered great?
According to the Great Place to Work Institute, which of the following is crucial for a workplace to be considered great?
What should supervisors avoid doing when interacting with employees?
What should supervisors avoid doing when interacting with employees?
Which concept is fundamental in creating an ethical environment within an organization?
Which concept is fundamental in creating an ethical environment within an organization?
What is crucial for effective employee engagement in the workplace?
What is crucial for effective employee engagement in the workplace?
What does the ‘TIP’ advise supervisors to refrain from doing?
What does the ‘TIP’ advise supervisors to refrain from doing?
Flashcards
What is Employee Relations?
What is Employee Relations?
The process of building and maintaining positive relationships between employers and employees to foster a productive and harmonious work environment.
Ensuring Fair Treatment in Employee Relations
Ensuring Fair Treatment in Employee Relations
Fair treatment ensures employees feel respected and dealt with fairly. This includes adhering to established procedures (procedural justice) and ensuring outcomes are perceived as just (distributive justice).
Workplace Unfairness: Bullying and Victimization
Workplace Unfairness: Bullying and Victimization
Bullying and victimization involve an imbalance of power where an individual intends to cause harm through repeated actions. This harm can manifest in verbal, social, physical, or cyberbullying.
Communication Programs in Employee Relations
Communication Programs in Employee Relations
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Employee Recognition Programs in Employee Relations
Employee Recognition Programs in Employee Relations
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Employee Involvement Programs in Employee Relations
Employee Involvement Programs in Employee Relations
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Problem-solving teams
Problem-solving teams
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Quality circles
Quality circles
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Self-managing teams
Self-managing teams
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Ethics
Ethics
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Ethics in practice
Ethics in practice
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Ethics and employee relations
Ethics and employee relations
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Factors influencing ethical behavior
Factors influencing ethical behavior
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Creating ethical environments
Creating ethical environments
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Progressive Discipline
Progressive Discipline
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Disciplinary Rules
Disciplinary Rules
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Employee Due Process
Employee Due Process
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Non-punitive Discipline
Non-punitive Discipline
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Accident Prevention
Accident Prevention
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Unsafe Conditions
Unsafe Conditions
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Unsafe Acts
Unsafe Acts
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Chance Occurrences
Chance Occurrences
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Job Hazard Analysis
Job Hazard Analysis
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Operational Safety Reviews
Operational Safety Reviews
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Personal Protective Equipment (PPE)
Personal Protective Equipment (PPE)
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Unsafe Acts due to Lack of Training
Unsafe Acts due to Lack of Training
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Reduce Unsafe Conditions
Reduce Unsafe Conditions
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Screening for Safety Traits
Screening for Safety Traits
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Workplace Safety
Workplace Safety
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Workplace Security
Workplace Security
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Enterprise Risk Management
Enterprise Risk Management
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Internal Preventable Risks
Internal Preventable Risks
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External Risks
External Risks
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Preventing Workplace Violence
Preventing Workplace Violence
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Terrorism and Cyber Security
Terrorism and Cyber Security
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Safety Management Strategies
Safety Management Strategies
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Data Security
Data Security
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Monitoring
Monitoring
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Encrypt
Encrypt
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Business Continuity Plan
Business Continuity Plan
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Emergency Plan
Emergency Plan
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Employee Involvement
Employee Involvement
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Employee Engagement
Employee Engagement
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Fair Treatment
Fair Treatment
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Study Notes
Human Resource Management (MM3111) - Lecture 10
- Employee Relations: The activity of building and maintaining positive employee-employer relationships that boost productivity, motivation, morale, and discipline. A positive, productive, and cohesive work environment results. This includes programs like fair treatment, bullying and victimization, communications programs, employee recognition/relations programs, and employee involvement programs.
- Employee Relations Programs: Focus on fair treatment, including procedural and distributive justice. Addresses issues like workplace unfairness, specifically bullying and victimization. This includes verbal, social, physical, and cyberbullying. Communication programs are also addressed, such as focus groups, ombudspersons, suggestion boxes, hotlines, exit interviews, and open-door policies. Employee recognition/relations programs, service award programs, meaningful award periods, and a recognition program are also part of this. Employee involvement programs (suggestions/problem-solving teams), quality circles, and self-managing teams are emphasized to improve employee relations.
- Employee Relations and Gig Workers: Employers should not treat gig workers as disposable; instead, focus on making onboarding frictionless, giving context about the employer/project, making the workers feel like a part of the business, and encouraging feedback.
- Ethical Organization: Ethics are principles of conduct for individuals and groups. Moral decisions (right/wrong, e.g., stealing, murder) are fundamental to how humans treat one another. Ethical considerations are not theoretical—employees face ethical challenges every day. Unethical behavior often correlates with poor employee relations. A crucial example is safety in the workplace.
- Ethical Behavior at Work: Ethical choices are influenced by people, situations (factors that influence people do wrong or not), and the company environment (organizational culture, pressures).
- Create Ethical Environments: Reducing job-related pressures, clearly outlining acceptable/unacceptable behavior; modeling ethical conduct; reinforcing ethical behavior; and treating ethical breaches seriously are essential. HRM policies and codes are discussed; enforcing company rules; supporting whistleblowers; proper hiring practices; and providing training are also important to creating a strong ethical workplace environment.
- Managing Employee Discipline: Discipline aims to foster sensible employee behavior consistent with rules and regulations. Positive employee relations and legal concerns are emphasized. A fair discipline process includes clear rules, progressive penalties (severity depends on the offense and frequency), and procedures for appeals. Disciplinary guidelines prioritize protecting employees' due process rights, maintaining dignity and providing opportunities for employees to express their opinions. Also covered are nonpunitive discipline processes.
- Safety Issue Prevent Accidents at Work: Accidents have three main causes: chance occurrences (factors beyond management control), unsafe conditions, and unsafe acts (employee actions). Unsafe conditions include improperly guarded equipment; defective equipment; hazardous procedures; unsafe storage; insufficient lighting; spills; tripping hazards; and working at heights or with electricity hazards. A crucial step to prevent accidents is to identify and eliminate these unsafe conditions with job hazard analysis (JHA).
- Reduce Unsafe Acts: These can be counteracted with screening/testing, training focusing on safety procedures; creating a positive safety-oriented culture; and implementing a behavior-based safety and safety awareness program for employees.
- Security and Risk Management: Workplace safety (injury/illness risks) and workplace security (internal/external threat risks) are discussed. Enterprise risk management emphasizes how to manage different classes of risk, including internal preventable risks (e.g., employee misconduct, accidents), strategy risks, and external risk (e.g., political disasters, terrorism). Methods of reducing risk include heightening security measures, improving employee screening, zero tolerance workplace violence policies, and training. Physical security of the facility is also discussed including establishing security programs (assessing current risk level, implementing appropriate security systems, and implementing a security training process for staff). Security against terrorism and cyber security is covered.
- Business Continuity and Emergency Plans: It is crucial to have business continuity and emergency plans for a company because 40% of companies do not reopen after major disruptions. Such a plan outlines key responsibilities, and includes awareness training amongst employees.
- Employee Engagement: The factors that explain why some companies are more sought-after as "best companies to work for" include cultivating trust in the workplace by ensuring fair treatment, and respecting employees.
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Description
This quiz covers key concepts related to Employee Relations within Human Resource Management. It highlights the importance of fostering positive employee-employer relationships and discusses various programs aimed at addressing workplace fairness, bullying, and recognition. Test your knowledge on communication strategies and the role they play in maintaining a cohesive work environment.
