Human Resource Management Lecture 10

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Questions and Answers

Which of the following is a major cause of accidents at work?

Properly guarded equipment

Adequate illumination

Defective equipment (correct)

Regular operational safety reviews

What is considered the employer's first line of defense in preventing accidents?

Job hazard analysis (correct)

Operational safety reviews

Employee training programs

Personal protective equipment (PPE)

What aspect is NOT typically considered in a job hazard analysis?

The tools

The task

The environment

The company culture (correct)

What is a significant challenge related to personal protective equipment (PPE)?

Wearability and comfort Signup and view all the answers

Which of the following could potentially be an unsafe condition at a workplace?

Blocked aisles Signup and view all the answers

What technique is recommended to identify traits that may lead to unsafe acts?

Screening of candidates Signup and view all the answers

What helps in systematically evaluating whether a workplace complies with safety laws?

Operational safety reviews Signup and view all the answers

What is the primary goal of employee relations?

Establish and maintain positive employee-employer relationships Signup and view all the answers

What can contribute to unsafe acts in the workplace?

Lack of required training Signup and view all the answers

Which program focuses on ensuring employees are treated fairly and with respect?

Ensuring Fair Treatment Programs Signup and view all the answers

What form of bullying involves spreading rumors and excluding individuals?

Social Bullying Signup and view all the answers

Which of the following is NOT a method included in communication programs?

Employee Recognition Events Signup and view all the answers

What aspect does procedural justice relate to in the workplace?

Fairness in the processes that lead to outcomes Signup and view all the answers

Which of the following is a potential consequence of poor employee relations?

Increased workplace conflict Signup and view all the answers

What is one approach to enhance employee involvement in organizations?

Using employee involvement teams Signup and view all the answers

What is the primary purpose of having clear disciplinary rules in a workplace?

To inform employees of acceptable behavior Signup and view all the answers

What factors determine the severity of a penalty in a progressive discipline process?

The offense committed and its frequency Signup and view all the answers

Which of the following programs is designed to recognize employees for their service?

Service Award Programs Signup and view all the answers

Which of the following is NOT a guideline for fair discipline?

Act immediately while angry Signup and view all the answers

What does 'due process' refer to in the context of employee discipline?

The process that ensures employees are treated fairly Signup and view all the answers

What is the first step in a nonpunitive discipline process?

Oral reminder Signup and view all the answers

What should an investigation into an alleged rule violation primarily focus on?

Producing substantial evidence of misconduct Signup and view all the answers

Why is it important to keep dignity in place during disciplinary actions?

To uphold a positive work culture Signup and view all the answers

What are unsafe conditions often caused by in the workplace?

Unsafe work schedules and fatigue Signup and view all the answers

What is a crucial component of fostering a culture of safety in the workplace?

Creating a supportive environment Signup and view all the answers

Which step is NOT part of setting up a basic security program?

Evaluating employee satisfaction Signup and view all the answers

Under which type of risk do workplace violence and illegal conduct by employees fall?

Internal preventable risks Signup and view all the answers

What is a key goal of behavior-based safety programs?

To increase employee awareness of safety issues Signup and view all the answers

What should be prioritized when preventing workplace violence?

Heightening security measures Signup and view all the answers

Which of the following is NOT a recommended step for dealing with terrorism in the workplace?

Installing multiple exits to prevent bottlenecks Signup and view all the answers

What is an essential component of Enterprise Risk Management concerning risks?

Classifying the type of risk Signup and view all the answers

What is a key element of a safety policy?

Setting specific loss control goals Signup and view all the answers

What is the primary goal of discipline in the workplace?

To encourage sensible behavior at work Signup and view all the answers

Which type of team is specifically formed to develop solutions to work-related problems?

Problem-solving team Signup and view all the answers

Which factor is NOT one of the three that shapes ethical behavior at work?

Technology Signup and view all the answers

How can organizations improve relations with gig workers?

By integrating them into the company culture Signup and view all the answers

What action can HR professionals take to create an ethical environment?

Institute ethics policies and codes Signup and view all the answers

Which of the following is NOT a characteristic of self-managing teams?

They are temporary in nature Signup and view all the answers

What is a critical practice for HRM to address ethical conduct?

Enforcing company rules consistently Signup and view all the answers

What is one of the recommended actions to reduce job-related pressures?

Clearly define acceptable behavior Signup and view all the answers

What is a key element of an emergency plan regarding employee responsibilities?

Designate an employee to communicate with families and off-site workers. Signup and view all the answers

Which guideline emphasizes the shared responsibility of data security?

Data security is everyone's responsibility. Signup and view all the answers

What percentage of companies are estimated to never reopen after a major catastrophe?

40% Signup and view all the answers

According to the Great Place to Work Institute, which of the following is crucial for a workplace to be considered great?

Cultivation of trust and fair treatment. Signup and view all the answers

What should supervisors avoid doing when interacting with employees?

Spying on employees. Signup and view all the answers

Which concept is fundamental in creating an ethical environment within an organization?

Educating employees on ethics. Signup and view all the answers

What is crucial for effective employee engagement in the workplace?

Fair treatment and recognition. Signup and view all the answers

What does the ‘TIP’ advise supervisors to refrain from doing?

Making promises to employees. Signup and view all the answers

Study Notes

Human Resource Management (MM3111) - Lecture 10

Employee Relations: The activity of building and maintaining positive employee-employer relationships that boost productivity, motivation, morale, and discipline. A positive, productive, and cohesive work environment results. This includes programs like fair treatment, bullying and victimization, communications programs, employee recognition/relations programs, and employee involvement programs.
Employee Relations Programs: Focus on fair treatment, including procedural and distributive justice. Addresses issues like workplace unfairness, specifically bullying and victimization. This includes verbal, social, physical, and cyberbullying. Communication programs are also addressed, such as focus groups, ombudspersons, suggestion boxes, hotlines, exit interviews, and open-door policies. Employee recognition/relations programs, service award programs, meaningful award periods, and a recognition program are also part of this. Employee involvement programs (suggestions/problem-solving teams), quality circles, and self-managing teams are emphasized to improve employee relations.
Employee Relations and Gig Workers: Employers should not treat gig workers as disposable; instead, focus on making onboarding frictionless, giving context about the employer/project, making the workers feel like a part of the business, and encouraging feedback.
Ethical Organization: Ethics are principles of conduct for individuals and groups. Moral decisions (right/wrong, e.g., stealing, murder) are fundamental to how humans treat one another. Ethical considerations are not theoretical—employees face ethical challenges every day. Unethical behavior often correlates with poor employee relations. A crucial example is safety in the workplace.
Ethical Behavior at Work: Ethical choices are influenced by people, situations (factors that influence people do wrong or not), and the company environment (organizational culture, pressures).
Create Ethical Environments: Reducing job-related pressures, clearly outlining acceptable/unacceptable behavior; modeling ethical conduct; reinforcing ethical behavior; and treating ethical breaches seriously are essential. HRM policies and codes are discussed; enforcing company rules; supporting whistleblowers; proper hiring practices; and providing training are also important to creating a strong ethical workplace environment.
Managing Employee Discipline: Discipline aims to foster sensible employee behavior consistent with rules and regulations. Positive employee relations and legal concerns are emphasized. A fair discipline process includes clear rules, progressive penalties (severity depends on the offense and frequency), and procedures for appeals. Disciplinary guidelines prioritize protecting employees' due process rights, maintaining dignity and providing opportunities for employees to express their opinions. Also covered are nonpunitive discipline processes.
Safety Issue Prevent Accidents at Work: Accidents have three main causes: chance occurrences (factors beyond management control), unsafe conditions, and unsafe acts (employee actions). Unsafe conditions include improperly guarded equipment; defective equipment; hazardous procedures; unsafe storage; insufficient lighting; spills; tripping hazards; and working at heights or with electricity hazards. A crucial step to prevent accidents is to identify and eliminate these unsafe conditions with job hazard analysis (JHA).
Reduce Unsafe Acts: These can be counteracted with screening/testing, training focusing on safety procedures; creating a positive safety-oriented culture; and implementing a behavior-based safety and safety awareness program for employees.
Security and Risk Management: Workplace safety (injury/illness risks) and workplace security (internal/external threat risks) are discussed. Enterprise risk management emphasizes how to manage different classes of risk, including internal preventable risks (e.g., employee misconduct, accidents), strategy risks, and external risk (e.g., political disasters, terrorism). Methods of reducing risk include heightening security measures, improving employee screening, zero tolerance workplace violence policies, and training. Physical security of the facility is also discussed including establishing security programs (assessing current risk level, implementing appropriate security systems, and implementing a security training process for staff). Security against terrorism and cyber security is covered.
Business Continuity and Emergency Plans: It is crucial to have business continuity and emergency plans for a company because 40% of companies do not reopen after major disruptions. Such a plan outlines key responsibilities, and includes awareness training amongst employees.
Employee Engagement: The factors that explain why some companies are more sought-after as "best companies to work for" include cultivating trust in the workplace by ensuring fair treatment, and respecting employees.

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Description

This quiz covers key concepts related to Employee Relations within Human Resource Management. It highlights the importance of fostering positive employee-employer relationships and discusses various programs aimed at addressing workplace fairness, bullying, and recognition. Test your knowledge on communication strategies and the role they play in maintaining a cohesive work environment.