Human Relations Approach in Organizations

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What is the main focus of the human relations approach in organizations?

Technological skills

Command and control management

Economic incentives

Psychological and social factors (correct)

According to Elton Mayo, economic incentives are the sole means to motivate employees.

False (B)

Who is generally regarded as the father of the School of Human Relations?

Elton Mayo

The basic tenet of the human relations approach states that business organization is a __________ system.

social Signup and view all the answers

Which of the following was one of the locations where the Hawthorne Studies were conducted?

Chicago (B) Signup and view all the answers

Match the following concepts with their descriptions:

Informal group = Dominates individual behavior Morale = Goes hand in hand with productivity Leadership skills = Focus of management development Social needs = Necessary for employee motivation Signup and view all the answers

One of the tenets of the human relations approach is that cooperative attitude yields better results than commands.

True (A) Signup and view all the answers

In what year did the Hawthorne Studies begin?

1927 Signup and view all the answers

What is the primary function of the informal organization within a formal organization?

To influence and be influenced by the formal organization (D) Signup and view all the answers

Group norms in a workplace have no impact on individual worker behavior.

False (B) Signup and view all the answers

What type of communication is essential for the proper functioning of an organization?

Two-way communication Signup and view all the answers

Money is only one of the __________ that motivate human behavior.

motivators Signup and view all the answers

Match the following terms with their descriptions:

Informal Organization = A network that influences formal structures Group Dynamics = Influence of group norms on behavior Two-way Communication = Exchange of information between parties Non-economic Rewards = Motivators beyond monetary compensation Signup and view all the answers

Which of the following is considered a non-economic reward?

Praise from peers (A) Signup and view all the answers

Workers are generally less productive when they can express their feelings and opinions.

False (B) Signup and view all the answers

Why should management consider workers as members of work groups?

Group dynamics influence individual behavior and performance. Signup and view all the answers

Which of the following is NOT a component of an organizational system according to Systems Theory?

Decision Making (D) Signup and view all the answers

The theory of contingency focuses primarily on internal organizational structure.

False (B) Signup and view all the answers

What are the four major components of an organizational system?

Inputs, Outputs, Transformation Processes, Feedback Signup and view all the answers

According to Systems Theory, an organization must address external __________ factors to operate effectively.

environmental Signup and view all the answers

Match the following management methods with their descriptions:

Systems Theory = Views an organization as part of a wider environment Theory of Processes = Focuses on the methods of production within organizations Theory of Contingency = Considers external factors influencing management Behavioral Management = Emphasizes the importance of human behavior in organizations Signup and view all the answers

Which of the following describes 'Personally rational' decision-making?

Decisions focused on individual goals (D) Signup and view all the answers

Inputs in the organizational system include money, materials, and informational sources.

True (A) Signup and view all the answers

The __________ processes convert inputs into outputs in an organization.

transformation Signup and view all the answers

What does feedback refer to in an organization?

Information about the outcomes and position of the organization relative to its environment (A) Signup and view all the answers

The contingency theory suggests that there is a single best way to manage all situations.

False (B) Signup and view all the answers

What is another name for the contingency theory?

Situational theory Signup and view all the answers

According to the contingency approach, the role of managers is to determine which strategy can better lead to the achievement of management goals in a given ______.

situation Signup and view all the answers

What best describes the approach taken by managers using contingency theory?

Strategic based on situational factors (D) Signup and view all the answers

Match the following contributions to the corresponding approaches:

Systems Approach = Treats every organization as the same Contingency Approach = Treats every organization as unique Signup and view all the answers

The contingency approach is considered vague and not specific.

False (B) Signup and view all the answers

Who were the contributors to the development of the contingency approach?

Administrators, consultants, and researchers Signup and view all the answers

Which of the following roles involves a manager acting as a negotiator?

Resource allocator (D) Signup and view all the answers

Managers play the role of spokesperson primarily when negotiating internal disputes.

False (B) Signup and view all the answers

What is one skill that an effective manager must possess?

Decision-making Signup and view all the answers

Managers act as __________ handlers in response to circumstances outside their control, such as complaints or grievances.

disturbance Signup and view all the answers

Match the following managerial roles with their descriptions:

Disseminator = Distributes valuable knowledge to subordinates Entrepreneur = Initiates expected improvements in response to environmental issues Resource allocator = Allocates human, physical, and monetary resources Negotiator = Bargains with other units for benefits Signup and view all the answers

Which of the following is NOT a function of management?

Marketing (C) Signup and view all the answers

Management science is as old as management art.

False (B) Signup and view all the answers

What is the process by which managers decide the firm's mission and goals?

Planning Signup and view all the answers

The function that involves appointing the required manpower is called __________.

Staffing Signup and view all the answers

Match the management function with its description:

Planning = Defining targets and strategies Leading = Guiding and directing employees Controlling = Monitoring work as per the planned status Organizing = What is to be done and how it will be done Signup and view all the answers

Which function of management involves identifying industry patterns?

Planning (A) Signup and view all the answers

Managers are only involved in one activity at a time.

False (B) Signup and view all the answers

Name one primary role involved in the management process.

Any of the following: Planning, Organizing, Staffing, Leading, Controlling Signup and view all the answers

Human Relations Approach in Organizations

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Questions and Answers

What is the main focus of the human relations approach in organizations?

According to Elton Mayo, economic incentives are the sole means to motivate employees.

Who is generally regarded as the father of the School of Human Relations?

The basic tenet of the human relations approach states that business organization is a __________ system.

Which of the following was one of the locations where the Hawthorne Studies were conducted?

Match the following concepts with their descriptions:

One of the tenets of the human relations approach is that cooperative attitude yields better results than commands.

In what year did the Hawthorne Studies begin?

What is the primary function of the informal organization within a formal organization?

Group norms in a workplace have no impact on individual worker behavior.

What type of communication is essential for the proper functioning of an organization?

Money is only one of the __________ that motivate human behavior.

Match the following terms with their descriptions:

Which of the following is considered a non-economic reward?

Workers are generally less productive when they can express their feelings and opinions.

Why should management consider workers as members of work groups?

Which of the following is NOT a component of an organizational system according to Systems Theory?

The theory of contingency focuses primarily on internal organizational structure.

What are the four major components of an organizational system?

According to Systems Theory, an organization must address external __________ factors to operate effectively.

Match the following management methods with their descriptions:

Which of the following describes 'Personally rational' decision-making?

Inputs in the organizational system include money, materials, and informational sources.

The __________ processes convert inputs into outputs in an organization.

What does feedback refer to in an organization?

The contingency theory suggests that there is a single best way to manage all situations.

What is another name for the contingency theory?

According to the contingency approach, the role of managers is to determine which strategy can better lead to the achievement of management goals in a given ______.

What best describes the approach taken by managers using contingency theory?

Match the following contributions to the corresponding approaches:

The contingency approach is considered vague and not specific.

Who were the contributors to the development of the contingency approach?

Which of the following roles involves a manager acting as a negotiator?

Managers play the role of spokesperson primarily when negotiating internal disputes.

What is one skill that an effective manager must possess?

Managers act as __________ handlers in response to circumstances outside their control, such as complaints or grievances.

Match the following managerial roles with their descriptions:

Which of the following is NOT a function of management?

Management science is as old as management art.

What is the process by which managers decide the firm's mission and goals?

The function that involves appointing the required manpower is called __________.

Match the management function with its description:

Which function of management involves identifying industry patterns?

Managers are only involved in one activity at a time.

Name one primary role involved in the management process.

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