Podcast
Questions and Answers
What did HubSpot acquire on September 20, 2017?
What did HubSpot acquire on September 20, 2017?
- An inbound marketing agency
- A chatbot-building software platform (correct)
- A customer relationship management software provider
- A social media platform
How do chatbots engage with customers?
How do chatbots engage with customers?
- Via email communication
- Via phone calls
- Through one-to-one chats on preferred chat platforms (correct)
- Through face-to-face meetings
What was the main technology powering chatbots?
What was the main technology powering chatbots?
- Natural language processing and machine learning (correct)
- Augmented reality
- Virtual reality
- Blockchain
How many bots had Motion AI facilitated building for brands before the acquisition?
How many bots had Motion AI facilitated building for brands before the acquisition?
What was a key feature of the software provided by Motion AI?
What was a key feature of the software provided by Motion AI?
Why did HubSpot see potential for chatbots for its B2B customers?
Why did HubSpot see potential for chatbots for its B2B customers?
What was the price range for HubSpot's software packages?
What was the price range for HubSpot's software packages?
How was HubSpot's software sold?
How was HubSpot's software sold?
What was the key feature of the new platform offered by HubSpot?
What was the key feature of the new platform offered by HubSpot?
Which feature empowered the CRM tool to collect customer conversations from various sources?
Which feature empowered the CRM tool to collect customer conversations from various sources?
What did HubSpot offer for free along with its products as of September 2017?
What did HubSpot offer for free along with its products as of September 2017?
What type of inbox did "Conversations" help marketing and sales teams manage?
What type of inbox did "Conversations" help marketing and sales teams manage?
According to Matt Harman, what is the main difficulty in building a chatbot?
According to Matt Harman, what is the main difficulty in building a chatbot?
What did Bodnar emphasize as important for making chatbots efficient and effective?
What did Bodnar emphasize as important for making chatbots efficient and effective?
According to Altimeter, what is as important as IQ for creating satisfying conversational experiences?
According to Altimeter, what is as important as IQ for creating satisfying conversational experiences?
What did Clara de Soto emphasize about building chatbots?
What did Clara de Soto emphasize about building chatbots?
What did David Shingy consider as a challenge with chatbots?
What did David Shingy consider as a challenge with chatbots?
What did tC Coffey believe chatting with a bot should be like?
What did tC Coffey believe chatting with a bot should be like?
What was HubSpot hoping to achieve with the acquisition of Motion AI?
What was HubSpot hoping to achieve with the acquisition of Motion AI?
Why do today's buyers expect conversations with a business to happen where they are?
Why do today's buyers expect conversations with a business to happen where they are?
What is highlighted as an essential feature for conversations to have according to the text?
What is highlighted as an essential feature for conversations to have according to the text?
In what way have tools like Apple's Siri and Microsoft's Cortana influenced person-bot communication?
In what way have tools like Apple's Siri and Microsoft's Cortana influenced person-bot communication?
Why does the text mention the need for automation in customer conversations?
Why does the text mention the need for automation in customer conversations?
What key factor drives the need for new technology in meeting buyers' expectations?
What key factor drives the need for new technology in meeting buyers' expectations?
Why do users often anthropomorphize chatbots?
Why do users often anthropomorphize chatbots?
What is the main reason for the uncomfortable situation called 'the uncanny valley'?
What is the main reason for the uncomfortable situation called 'the uncanny valley'?
What did x.ai achieve with their meeting scheduling bot 'Amy' as per the text?
What did x.ai achieve with their meeting scheduling bot 'Amy' as per the text?
What did Matthew Hartman of Betaworks emphasize about the interaction with bots?
What did Matthew Hartman of Betaworks emphasize about the interaction with bots?
Based on Arte Merritt's observation, how do humans generally perceive computer-generated conversation?
Based on Arte Merritt's observation, how do humans generally perceive computer-generated conversation?
What happens when a chatbot fails to act 'human enough' during interactions, as per Justine Cassell?
What happens when a chatbot fails to act 'human enough' during interactions, as per Justine Cassell?
