HRM Case Study: Watson Public Ltd Company

Case Study: Watson Public Ltd Company

Company Overview

• Watson Public Ltd Company is a manufacturing company with a strong reputation for employee welfare and employee-oriented schemes.
• The company employs over 800 workers, 150 administrative staff, and 80 management-level employees.
• The top-level management views all employees as equals.

Employee Equality

• The company's uniform is the same for all employees, from the Managing Director to floor-level workers.
• The company has two cafeterias, one near the plant and one near the administration building, with the same quality of amenities, infrastructure, and food.

Industrial Relations

• The company has one registered trade union with a cordial relationship between the union and management.
• There have been no strikes or lost man-days in the company's history.

Compensation Policy

• The company's compensation policy is lower than that of similar companies in the industry.
• Despite this, employees do not have many grievances due to the other benefits provided by the company.

Current Challenges

• The company is facing problems with material supply, including quality issues, packing errors, and delayed dispatches.
• The management believes the issues are due to loopholes in the system and has tasked the HR department to resolve them.

HR Investigation

• The HR manager's investigation revealed that the problems are not due to system failures, but rather a casual approach by employees.
• The HR manager discovered that the cause of the casual approach is the hiring of new employees for higher-level posts without considering internal candidates.
• The new employees were offered higher packages than existing employees in the same cadre.

Key Issues

• The casual approach by employees is due to feelings of injustice and dissatisfaction among existing employees.
• Equality in compensation does not exist, and the disparity in packages has demotivated employees.
• Factors responsible for job dissatisfaction include the lack of opportunities for internal candidates and unequal compensation packages.
• Dissatisfied employees may respond by becoming disengaged, reducing their workload, or seeking employment elsewhere.