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HRIT Incident Handling and Response Quiz

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HRIT Incident Handling and Response Quiz

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Questions and Answers

According to the HRIT Incident Handling Document, what is the initial response time for a P3 ticket?

1 hour (correct)

30 minutes

2 hours

15 minutes

What should be the incident status when providing an initial response within the SLA timeline?

On hold

Closed

Work in progress (correct)

Resolved

Which sections should be referred to for validating the priority of a ticket?

Incident Priority Settings (correct)

New Updates

Ticket Category Mapping

Business Service and Service Offering

What should be done for valid P1/P2/VIP tickets according to the HRIT Incident Handling Document?

<p>Notify the Reporting Manager and Incident Manager</p> Signup and view all the answers

Which section of the document provides information on the major incident communication process?

<p>Major incident communication process</p> Signup and view all the answers