Questions and Answers
According to the HRIT Incident Handling Document, what is the initial response time for a P3 ticket?
1 hour
What should be the incident status when providing an initial response within the SLA timeline?
Work in progress
Which sections should be referred to for validating the priority of a ticket?
Incident Priority Settings
What should be done for valid P1/P2/VIP tickets according to the HRIT Incident Handling Document?
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Which section of the document provides information on the major incident communication process?
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