CIS-HRSD PDF

What are the functions of a journey template owner? (Choose three.) A. Restrict inter-departmental transfer of sensitive case details B. Manage the order and flow of the journey stages and tasks C. Create task templates for their audience in a simple user-friendly experience...

What are the functions of a journey template owner? (Choose three.) A. Restrict inter-departmental transfer of sensitive case details B. Manage the order and flow of the journey stages and tasks C. Create task templates for their audience in a simple user-friendly experience D. Message new hire to welcome them to the team E. Change only the task templates that they own When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed? A. Using the maximum file upload size in megabytes Security policy B. Using the file upload size system property C. Using the maximum file upload size in megabytes field in the Employee Document Properties D. Using the maximum file upload size business rule Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.) A. Manager Dashboard B. Overview C. Workforce Administration Dashboard D. Onboarding Dashboard E. Employee Relations Cases Dashboard F. HR Case Dashboard What are the key differentiators between an HR Profile record and a User record? (Choose three.) A. The HR Profile stores the employee's assigned delegates. B. The HR Profile includes group membership information. C. The HR Profile includes employee organizational information like Colleagues. D. The HR Profile stores login credential information. E. The HR Profile may include employee marital status.  F. The HR Profile is intended to store confidential employee data that is pertinent for HR. Which feature enables agents to have discussions about their work in the Next Experience user interface? A. Work Notes B. Sidebar overview C. Connect Chat D. Scheduling What kinds of records can be created using HR Service Activities? (Choose two.) A. Workflows B. Approvals C. HR Templates D. Tasks User authentication and Instance restriction are examples of what type of security? A. Physical Security B. Roles and Groups C. Contextual Security D. Platform Access If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case? A. Any HR professional B. Only an HR Admin C. Only an HR Manager D. Only the assigned to person If a knowledge base and its articles have no user criteria selected, a user without a role can do what? A. read and contribute articles B. read articles, but not contribute C. can neither read nor contribute articles D. contribute, but not read articles When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields? A. The Document field type on the PDF Template Mappings record B. The Preview value field on the PDF Template Mappings record C. The Mapping field on the PDF Template Mappings record D. The Document field on the PDF Template Mappings record Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance? A. HR Profile > Setup B. HR Administration > Properties C. HR Administration > Setup D. HR Profiles > Properties An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case? A. An Assignment Rule creates a list of possible assignees B. A Matching Rule assigns the Case to a group C. The Case must be manually assigned D. An Assignment Rule assigns the Case to a group Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department? A. Skills Routing B. Skills Management C. Manage HR Skills D. Skills Definition ServiceNow has identified 3 maturity levels for an HR customer. What are they? A. Managed Interactions, Self-Reliance, Smart Services B. Managed Interactions, Self-Help, Advanced Services C. No automation, Self-reliance, Smart Services D. Managed Interactions, Self-Reliance, Automated Services What is the primary purpose of HR Topic Categories? A. They group common HR Services. B. They group common HR templates. C. They group common HR employees. D. They group common HR Catalog Items. Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most appropriate answer.) A. Only users with a Client Role B. Only users with an HR role C. HR Case Workers. Employees, users in other groups D. Only users with the Manager role Which application is used to send prompts to managers and employees in their flow of work? A. HR Performance Analytics B. Proactive Prompts C. Lifecycle Events D. HR integrations Which application is used to analyze trends, patterns, and data on the Team Insights page? A. Manager Hub B. HR Integrations C. Employee Center D. Lifecycle Events A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order. Which of these is the best method to use to ensure the activities are triggered in the appropriate order? A. Create a new lifecycle event for each of the dependent items B. Create separate trigger conditions for each of the dependent activities C. Create activity containers for the dependent items D. Create separate activity sets for each of the dependent activities Which feature prevents editing or purging of employee documents based on an HR Profile?  A. Retention Policy B. Legal Holds C. Security Policy D. Topic Detail With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language? A. Article Versions related list B. Translated Versions related list C. Localization list D. Dynamic translations list Which application delivers employees an omni-channel learning experience to enable timely access to the correct learning? A. Document Templates B. Manager Hub C. Employee Relations D. Learning Posts When configuring a Lifecycle Event, which of the following is used to define the relationships between fields in various tables? A. Trigger conditions B. LE Properties C. Activity Field Mapping D. HR Templates If all Can Edit Journey permissions are selected on the Journey configuration, which of the following users are allowed to make changes to the existing Journey? (Choose two.) A. The journey owner B. The employee C. The mentor D. The admin Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose? A. Yes. Granular delegation will automatically grant the necessary roles B. Yes. Granular delegation will automatically add Amy to the HR Tier 1 group where she will inherit the role. C. Partially. Granular delegation will allow Amy access to the HR Tasks, but not to the HR Case itself. D. No. Granular delegation does not change a delegate's access to records. Each HR service created in _______ has a corresponding transform map job. A. HR Transform Maps B. HR Integration Service C. HR Service Mapping D. HR Schema Mapping How can fields for a specific HR Service be displayed on the New Case Creation page? A. HR Service-specific fields cannot be added to the New Case Creation page B. Using the Case Creation Service Configurations C. Using the Case Options field on the HR Service D. Using the HR Criteria module Which learning task template field allows creation of the short description and description in one or more languages? A. Language Table B. Description Template C. Additional fields D. Global descriptions for translations In terms of bulk cases what Status label is given to a User that no longer matches the criteria defined in User Segments? A. Duplicate B. Inactive  C. Included D. Excluded What role is required at a minimum, to access the Lifecycle Events Cases View Dashboard? A. HR Basic [sn_hr_core basic] B. HR Case Reader [sn_hr_le.case_reader] C. LE Admin [sn_hr_le.admin] D. HR Admin [sn_hr_core.admin] What determines when the HR Chat queue is available? A. Schedule field on the HR Profile B. Schedule field on the User record C. HR Chat is always available D. Schedule field on the Queues record Which base instance application delivers the results of current state metrics? A. Employee Center B. Performance Analytics C. HR Reports D. HR Integrations When configuring the Onboarding Lifecycle Event, the HR Admin did not select an Audience for the 'Select a Desk' task. If a remote employee is being onboarded. how does the system handle this task? A. The Lifecycle Event rescind process will be triggered B. The activity will be skipped C. The Lifecycle Event will be canceled D. The activity will be triggered and must be manually closed The customer you will be implementing for wants to utilize Now Mobile. What is the minimum HR SKU they may purchase that includes Now Mobile? A. HR Service Delivery Professional B. Now Mobile is a standalone solution C. HR Service Delivery Enterprise  D. HR Service Delivery Standard What role is required, at a minimum, to view confidential HR Profile data? A. HR Admin [sn_hr_core.admin] B. HR Basic [sn_hr_core.basic] C. LE Admin [sn_hr_le.admin] D. HR Manager [sn_hr_core.manager] What are the functions of a journey template owner? (Choose three.) A. Manage the order and flow of the journey stages and tasks B. Create task templates for their audience in a simple, user-friendly experience C. Add owners and approvers to journey configurations D. Change only the task templates that they own E. Maintain oversight of journey templates and approval flows How can a PDF document on an active HR case be generated? (Choose two.) A. Autogenerated by system configuration B. By the Subject Person’s manager C. By the employee D. By the Assigned to person A. Employee Document Management Writer[sn_hr_ef.document_writer) B. Employee Document Management Reader[sn_hr_ef.document_reader] C. EF Admin [sn_hr_ef.admin] role D. No additional roles are needed What variable type is included to configure the HTML document template? A. Customized Variable B. Label Variable C. Multi Row Variable D. Masked Variable In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role. If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article? A. HR Admin [sn_hr_core.admin]  B. HR Basic [sn_hr_core.basic] C. KB Reader [sn_hr_core.kb_reader] D. KB Writer [sn_hr_core.kb_writer] If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group? A. Performance Analytics Data Collector [pa_data_collector] B. Performance Analytics Administrator [pa_admin] C. Performance Analytics Threshold Admin [pa_threshold_admin] D. System Administrator [admin] When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE? A. Add a filter condition for each HR service B. Select the Applies to all services box C. Write a new ACL record for each HR service D. Select each HR service using the Services list After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee? A. None. The LE will automatically trigger based on its configuration B. An Event is needed to initiate the LE process C. A Scheduled Job is needed to initiate the LE process D. An HR Service is needed to initiate the LE process When creating a new Lifecycle Event activity set, what happens when the audience field is set as empty? A. The activity set applies to all employees. B. The activity set applies for a specific group of people. C. The activity set will not apply to a specific group of people. D. The activity set will not apply to any employees. Which plugin is recommended when upgrading from the global version of HR to the scoped version? A. Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations] B. Human Resources Scoped App: Data Migration [com.sn_hr_migration]  C. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] D. Human Resources Scoped App: Integrations [com.sn_hr_integrations] Which ServiceNow feature is used to create pulse surveys? A. Employee Forums B. Learning Posts C. Listening Posts D. Employee Forms What is the purpose of Journey designer? A. It tracks the progress of Lifecycle Events and onboarding cases using the dashboards. B. It creates templates for plan and to-do tasks that managers, employees, and mentors can access. C. It manages the dependencies of activities within an activity set. D. It combines Lifecycle Event cases and Journey Accelerator action plans. Which Lifecycle Event activity type enables you to manage the dependencies or order of activities within an activity set? A. Approval B. Notification C. Activity container D. Employee task If the Applies to all services box is not checked on the COE ACL Configuration record, what additional configurations must be made to the record? A. No additional configurations are needed B. More than one group must be added to the Groups list C. At least one HR Service must be selected for the Services list D. An Applies when condition must be created for each Service What is the minimum role required to view confidential data associated with the HR Profile? A. HR Administrator [sn_hr_core.admin] B. Employee Service Center Admin [sn_hr_sp.admin] C. HR basic [sn_hr_core.basic] D. HR profile viewer [sn_hr_core.profile_reader] What Primary Security aspects are focused on for the HR application? (Choose three.) A. Password Security B. ACL Security  C. Contextual Security D. Physical Security E. Roles and Groups F. Platform Access In Employee Document Management, which of the following statements is true for legal holds? A. Legal Holds are permanent and cannot be removed B. Legal Holds may be placed on a group of HR profiles C. Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile D. Legal Holds may be manually placed on individual employee documents Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records? A. COE Properties B. COE ACL Configuration C. Access Policies D. COE Policy groups How can HR Tasks be marked as optional? A. Set Optional to True on the HR Task Template B. Set Optional to True on the Activity Set C. Tasks cannot be optional D. Set Optional to True on the HR Case form Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what? A. a digital signature B. a picture of the signature that is added to the document C. a digital key D. a digital certificate When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field? A. You must be a member of the Owning Group for the Managed Document B. All Documents are visible  C. Your group memberships and the Document owner field on the Managed Document record D. You must have created the Managed Document record In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.) A. Properties B. Gauges C. Dashboards D. Lists E. Overviews F. Forms