Podcast
Questions and Answers
Which section of the 'Service Assurance Standards' focuses on the necessary standards for interacting with customers?
Which section of the 'Service Assurance Standards' focuses on the necessary standards for interacting with customers?
- None of the sections
- Both sections
- Customer Interface Process Standards (correct)
- Workshop Operation Process Standards
What is the main objective of the new 'Service Assurance Standards' for After-Sales Service?
What is the main objective of the new 'Service Assurance Standards' for After-Sales Service?
- Improving the quality of repairs
- Increasing workshop productivity
- Enhancing service facilities available in workshops
- All of the above (correct)
What is Maruti Suzuki's motto?
What is Maruti Suzuki's motto?
- Implementing new Service Assurance Standards
- Consistently leading in Service Satisfaction
- Achieving high levels of service satisfaction
- Caring for Customer (correct)
What qualities should Maruti Suzuki service be perceived and experienced as by its customers?
What qualities should Maruti Suzuki service be perceived and experienced as by its customers?
Who has a role and responsibilities to serve the customer with a caring attitude in a dealership?
Who has a role and responsibilities to serve the customer with a caring attitude in a dealership?
Study Notes
Service Assurance Standards
- The 'Customer Interaction' section of the Service Assurance Standards focuses on the necessary standards for interacting with customers.
Objectives of Service Assurance Standards
- The main objective of the new 'Service Assurance Standards' for After-Sales Service is to ensure customer satisfaction and loyalty.
Maruti Suzuki's Philosophy
- Maruti Suzuki's motto is to provide "customer delight".
Service Perception
- Maruti Suzuki service should be perceived and experienced as friendly, approachable, and courteous by its customers.
- Additionally, the service should be perceived as efficient, responsive, and professional by its customers.
Roles and Responsibilities
- The Service Advisor has a role and responsibilities to serve the customer with a caring attitude in a dealership.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on Maruti Suzuki's commitment to customer service and satisfaction. Learn about their motto, goals, and the qualities they strive for in their service. Discover what it takes to provide a courteous, enthusiastic, knowledgeable, responsive, and caring experience to customers. Take the quiz now and see how much you know about Maruti Suzuki's dedication to customer care.
