5 Questions
Which section of the 'Service Assurance Standards' focuses on the necessary standards for interacting with customers?
Customer Interface Process Standards
What is the main objective of the new 'Service Assurance Standards' for After-Sales Service?
All of the above
What is Maruti Suzuki's motto?
Caring for Customer
What qualities should Maruti Suzuki service be perceived and experienced as by its customers?
Courteous, enthusiastic, knowledgeable, responsive, and caring
Who has a role and responsibilities to serve the customer with a caring attitude in a dealership?
Each and every individual in a dealership
Study Notes
Service Assurance Standards
- The 'Customer Interaction' section of the Service Assurance Standards focuses on the necessary standards for interacting with customers.
Objectives of Service Assurance Standards
- The main objective of the new 'Service Assurance Standards' for After-Sales Service is to ensure customer satisfaction and loyalty.
Maruti Suzuki's Philosophy
- Maruti Suzuki's motto is to provide "customer delight".
Service Perception
- Maruti Suzuki service should be perceived and experienced as friendly, approachable, and courteous by its customers.
- Additionally, the service should be perceived as efficient, responsive, and professional by its customers.
Roles and Responsibilities
- The Service Advisor has a role and responsibilities to serve the customer with a caring attitude in a dealership.
Test your knowledge on Maruti Suzuki's commitment to customer service and satisfaction. Learn about their motto, goals, and the qualities they strive for in their service. Discover what it takes to provide a courteous, enthusiastic, knowledgeable, responsive, and caring experience to customers. Take the quiz now and see how much you know about Maruti Suzuki's dedication to customer care.
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