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coordinates the day-to-day maintenance of the hotel's physical structure. Because sleeping rooms are the main product of any hotel, the chief engineer may spend most of his or her time checking and assigning sleeping room repair duties.

works closely with all other department heads to maintain employee satisfaction and to ensure that proper employment procedures are followed. He or she is often called upon to screen potential applicants in initial employment interviews.

oversee the reporting and accuracy of documentation regarding the outlets, ancillary revenue sources, and attractions within the resort. The assistant in charge of finance may oversee the credit policies, night audit, and the payables/receivables function.

• The first and last employee that the guest will see. • They should make a good impression.

• Should be pleasant and outgoing • Have large base of loyal customers • They summon taxis and limousines