Hospitality Safety and Beverage Service Quiz
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Questions and Answers

What should you say in response when your name is announced over the radio?

  • Affirmative
  • Roger
  • Copy (correct)
  • Understood

Where is the first aid kit located?

  • In the galley / Kitchen (correct)
  • In the lounge
  • Near the main entrance
  • In the control room

What must you do if you need medicine while on duty?

  • Take it without informing anyone
  • Ask a fellow crew member for it
  • Wait until the end of your shift
  • Notify the Captain (correct)

Why is it important to carry out radio checks before every charter?

<p>To ensure all bars are actively listening (A)</p> Signup and view all the answers

Who should you inform if you feel unwell while on duty?

<p>Matt or Troy (C)</p> Signup and view all the answers

Where are the Microfibre Cloths stored?

<p>By the entrance in the Galley / Kitchen (B)</p> Signup and view all the answers

What type of waste should pizza boxes be placed in?

<p>Black bin bags for general waste (D)</p> Signup and view all the answers

What item is housed in the Walk-In Fridge on the boat?

<p>Spirit Bottles (C)</p> Signup and view all the answers

How much does the return & earn scheme pay for each bottle or can recycled?

<p>$0.10 (B)</p> Signup and view all the answers

In which location can you find the batch guide for cocktails?

<p>In the black folder on every bar (B)</p> Signup and view all the answers

What should be done with clear bags containing bottles and cans at the end of a shift?

<p>They go into recycling bins (A)</p> Signup and view all the answers

Which type of cup is used to serve the cocktails?

<p>Larger plastic cups (A)</p> Signup and view all the answers

Which of the following items is found in the galley, specifically underneath the desk?

<p>Straws / Napkins (C)</p> Signup and view all the answers

What is the standard measure for all types of wine served?

<p>150ml (B)</p> Signup and view all the answers

Which of the following spirits is included in the house range?

<p>Vodka (B)</p> Signup and view all the answers

How should shooters be served?

<p>At the bar only, unless on trays (C)</p> Signup and view all the answers

What is the capacity of the kegs used for house spirits?

<p>20L (C)</p> Signup and view all the answers

Which procedure must be followed when refilling spirit bottles?

<p>Ensure gas is turned to 'Open' (C)</p> Signup and view all the answers

Where can customers find information about drink specials?

<p>On display screens and Lightspeed (C)</p> Signup and view all the answers

What must be kept in order to refill spirits using the pressurized gas system?

<p>Empty spirit bottles (B)</p> Signup and view all the answers

What volume of pre-batch liquid should be added to the cup when preparing a drink?

<p>45ml (C)</p> Signup and view all the answers

What is one action that can be taken if someone is believed to be intoxicated?

<p>Put them on a water break. (D)</p> Signup and view all the answers

Which of the following is NOT a recommended action for bar staff to take in response to intoxication?

<p>Encourage them to consume more alcohol. (A)</p> Signup and view all the answers

What must be done before removing the gas tube and dispenser tube from the keg?

<p>Close the valve (B)</p> Signup and view all the answers

Which tube must connect to the ‘IN’ socket when re-attaching tubes to a new keg?

<p>Gas cylinder tube (D)</p> Signup and view all the answers

What should bar staff do when radios are used for communication?

<p>Speak loud, slowly, and clearly. (B)</p> Signup and view all the answers

Which of the following steps is NOT included in the Open Bar Checklist?

<p>Soak and hang bar mats (B)</p> Signup and view all the answers

What is the purpose of the closed loop communication process in bar settings?

<p>To ensure accurate and clear communication. (C)</p> Signup and view all the answers

What does an all-inclusive cruise generally provide to clients?

<p>House beers and soft drinks (D)</p> Signup and view all the answers

What should be done if a patron is severely intoxicated?

<p>Disembark them from the venue. (C)</p> Signup and view all the answers

What is compulsory to have while employed at Inception Cruises?

<p>Valid RSA (D)</p> Signup and view all the answers

What is the purpose of topping up straws, napkins, and plastic cups during the bar opening process?

<p>To ensure sufficient supplies for efficient service (D)</p> Signup and view all the answers

During the close bar checklist, where should empty spirit bottles be taken?

<p>To the store room for re-filling (D)</p> Signup and view all the answers

When communicating over the radio, how should you inform that you have a heavily intoxicated patron?

<p>Announce the location and situation clearly. (B)</p> Signup and view all the answers

How often should bar staff monitor patrons for signs of intoxication?

<p>Continuously throughout their interactions (A)</p> Signup and view all the answers

What action should not be taken when a patron's RSA (Responsible Service of Alcohol) behavior is an issue?

<p>Let the bar crew handle everything. (A)</p> Signup and view all the answers

Which item is essential to check for connection in the Open Bar Checklist?

<p>Lightspeed POS system (A)</p> Signup and view all the answers

What should staff do after adding their RSA competency card to the Service NSW app?

<p>Send a screenshot to Matt on WhatsApp (D)</p> Signup and view all the answers

What should be done with the rubber caps from bottles during the opening of the bar?

<p>Place them in a designated tub (B)</p> Signup and view all the answers

What items are NOT included in an all-inclusive drinks package by default?

<p>Red Bull (C)</p> Signup and view all the answers

If you encounter a verbal altercation, what is the most important action to take?

<p>Radio for assistance immediately. (D)</p> Signup and view all the answers

What is the first step to re-filling or switching to a different spirit in a keg?

<p>Close the valve (C)</p> Signup and view all the answers

Why is it important to set up two bins during the bar opening process?

<p>To maintain a clean and organized workspace (C)</p> Signup and view all the answers

Which of the following tasks is done at the end of the bar shift?

<p>Wash bar equipment and place them in soda water (A)</p> Signup and view all the answers

What is the main purpose of the RSA procedures mentioned in the content?

<p>To ensure responsible service of alcohol (B)</p> Signup and view all the answers

What is one of the first steps you should take when opening the bar?

<p>Clock into Deputy (D)</p> Signup and view all the answers

What should you do with the ice wells after grabbing ice during the opening process?

<p>Fill them up with fresh ice (A)</p> Signup and view all the answers

Flashcards

Re-stock Location for Microfibre Cloths

Microfibre cloths are stocked in the Galley / Kitchen, by the entrance.

Re-stock Location for General Purpose Spray

General Purpose Spray is stocked in the Galley / Kitchen, by the entrance.

Re-stock Location for Bin Liners

Bin Liners are stocked in the Galley / Kitchen, by the entrance.

Re-stock Location for Straws & Napkins

Straws and Napkins are stocked in the Galley / Kitchen, under the desk.

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Re-stock Location for Cups

Cups are stocked in the stock room, downstairs from the Galley / Kitchen, under the stairs.

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Re-stock Location for Spirit Bottles

Spirit bottles are stocked in the stock room, downstairs from the Galley / Kitchen. They are also found in the Walk-In Fridge, downstairs at the front of the boat.

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Re-stock Location for Water

Water is stocked in the Walk-In Fridge, downstairs at the front of the boat.

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Re-stock Location for Ice

Ice is found in the ice machine in the galley or in the freezer downstairs.

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Open Bar Checklist

A detailed list of tasks to be completed when opening the bar for service. It includes tasks like wiping down surfaces, restocking supplies, and preparing equipment.

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Close Bar Checklist

A list of actions to be completed when closing the bar for the night. This includes cleaning, restocking, and storing equipment.

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Par Level

The minimum quantity of each alcohol item that needs to be stocked at the bar at any time.

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Speed Rail

A designated area in the bar where frequently used spirits are placed for easy access.

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Batch Jugs

Large containers used for pre-mixing cocktails or shooters in batches.

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POS

Point of Sale system. This is the computer system used to process orders, payments, and manage inventory.

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Bins

Waste containers used at the bar for collecting different types of trash.

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Bar Equipment

Tools specifically used at the bar for preparing and serving drinks.

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Eftpos Machine

Electronic terminal used at the bar for processing card payments.

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Microfibre Cloth

A soft, lint-free cloth used for cleaning surfaces.

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House Spirit Refilling

Replacing an empty keg with a new one. Involves disconnecting and reconnecting tubes to the new keg.

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Dispenser Tube

The tube that delivers the beverage from the keg to the tap.

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Gas Tube

Transfers gas from the gas cylinder to maintain pressure in the keg.

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All-Inclusive Cruise

Cruise where drinks are pre-paid for, typically with wristbands or cards. Two drinks per person served at a time.

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RSA Competency Card

Required document for serving alcohol in Australia, proving knowledge of Responsible Service of Alcohol.

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Service NSW App

App to store your RSA Competency Card, allowing easy access for inspections.

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RSA Responsibility

As a bar staff member, you're responsible for monitoring patrons for intoxication, ensuring safe environment.

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Signs of Intoxication

Indicators that a patron may be too drunk, requiring intervention by bar staff.

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What is the standard size for all our wine?

All wine, regardless of type (sparkling, red, white, rose), is served in a standard size. We don't offer small or large options.

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What tool should be used to measure wine?

Use the 150ml jigger to measure all wine servings to ensure consistent portions.

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What is our house spirit range?

Our house spirits for Vodka, Rum, Dark Rum, Whisky and Tequila are from the 100 Souls brand, produced in Australia.

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How are our house spirits stored and dispensed?

We use 20L kegs with a Co2 gas system to store and dispense our house spirits. This allows us to refill empty spirit bottles.

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What happens to empty spirit bottles?

Empty spirit bottles must be kept for refilling. We reuse them instead of throwing them away.

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How to refill spirit bottles?

Identify the alcohol on the keg label and fill the bottle with the dispenser nozzle. Ensure the gas valve is 'Open' for dispensing.

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What happens to the gas valve after refilling?

After filling the spirit bottle, close the gas valve to stop the dispenser.

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What size glasses are used for shots?

Shots are served in plastic shot glasses found on the bar.

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Radio Check

A routine communication check conducted before every charter to confirm all crew members are listening and radios are working properly.

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Radio Response

A direct and clear response to a radio call, typically 'Copy' followed by a confirmation of the message.

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First Aid Kit Location

The first aid kit is located in the galley or kitchen.

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Reporting Illness

If you are unwell, immediately inform Sar, Matt, or Troy.

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Medicine Requisition

To obtain any medicine, inform the captain.

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What to do if you think someone is intoxicated?

If you suspect someone is intoxicated, you should observe their balance, speech, behavior, and coordination. You can then take actions like putting them on a water break, refusing service, adding a description to the Bar Crew Whatsapp group, or calling security if they are heavily intoxicated or failing to leave.

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What should you do if you suspect RSA issues across many patrons?

If you notice multiple patrons showing signs of intoxication, inform Matt/Sar/Security. This could lead to venue-wide measures such as a pause on serving alcohol, water breaks, or even early disembarkment.

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What are the venue's options when there are multiple intoxicated patrons?

The venue can implement various measures to address intoxication when multiple patrons are affected. These include implementing a timeout with food and water, pausing service, or even disembarking severely intoxicated patrons.

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What is the importance of radio communication?

Radios are crucial for smooth and safe operations on Inception. They facilitate communication between bar staff, back bar, and security for matters like requesting stock, reporting incidents, or seeking assistance.

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How to use the radio effectively?

When using the radio, speak clearly, loudly, and slowly, especially when reporting urgent situations like a fight. Announce the recipient's name, wait for their response, then state your message clearly.

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What should you do when reporting an intoxicated patron?

When reporting an intoxicated patron, you need to clearly state your message using the radio. Begin by calling the recipient, wait for a response, then state your message clearly. For example, "Copy Matt, Copy Matt. I have a heavily intoxicated patron on level 1, that's a heavily intoxicated patron on level 1."

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Why is communication essential for RSA?

Effective communication is vital for ensuring responsible service of alcohol. By communicating clearly, both bar staff and security can assess situations, make informed decisions, and ensure patrons' safety.

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What is the venue's stance on RSA?

Inception values and supports responsible service of alcohol. They encourage active communication, especially regarding RSA, and will completely support any judgment or observation made by bar staff.

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Study Notes

Inception Bar Guide

  •   Staff onboarding guide for exceptional guest experiences
  •  Comprehensive information on bar operations, radios, and RSA procedures
  •  Teamwork and support are essential values
  •  Passion for delivering exceptional guest experiences
  •  Commitment to ongoing learning and growth
  •  Fun work environment

Open Bar Checklist

  • Clock into Deputy if necessary
  • Wipe down bar surfaces, screens, and EFTPOS machines with a microfiber cloth
  • Top up alcohol stock to par level
  • Remove rubber bottle caps and place them in a tub
  • Top up straws, napkins, and plastic cups
  • Prepare bar equipment (e.g., bar blade, jiggers, shot glasses)
  • Arrange frequently used spirits in the speed rail
  • Fill shooter and cocktail batch jugs from the fridge
  • Adjust batch jugs using the cocktail guide as needed
  • Set up two bins—one for recycling and one for general waste
  • Connect to Lightspeed POS system and ensure it's charged
  • Fill ice wells

Close Bar Checklist

  • Pack away all bottles
  • Thoroughly wipe down all bar surfaces, screens, and EFTPOS machines.
  • Soak and hang bar mats
  • Top up alcohol stocks to par levels
  • Place rubber stoppers on speed pourers
  • Top up and restock napkins, straws, and cups
  • Clean bar equipment (place in soda water bucket)
  • Place frequently used spirits on the speed rail
  • Place cocktails and shooters in the fridge
  • Collect and remove trash from the galley
  • Move empty alcohol bottles to the storage room for re-filling
  • Remove floor mats and mop the floor.
  • Check in with Matt or Sar for a bar check and further instructions

Bar Supplies: Stock & Cleaning Products

  •   Microfibre cloths are stored in the galley/kitchen.
  • General purpose spray is stored in the galley/kitchen.
  •   Bin liners are stored in the galley/kitchen.
  • Straws and napkins are stored in the galley/under the desk
  • Cups are stored in the galley/kitchen downstairs
  • Spirit bottles are stored in the stockroom, downstairs
  • Packaged beer/cider/Red Bull/water is stored in the walk-in fridge.
  • Ice is stored on the ice machine in the galley or the freezer downstairs

Bins

  • Recycle bottles and cans ($0.10 per container for Christmas party funds) in clear plastic bags.
  • Place pizza boxes, plastic cups, and spirit bottles in black bin bags.
  • At the end of the shift, move all cardboard and general waste (black bin bags) into red general waste bins; move clear plastic bags to recycling bins.

Cocktails

  • All cocktail and shooter recipes are batched for fast service.
  • Guides are available in black folders at each bar.
  • Cocktails are served in larger plastic cups with ice and the appropriate mixers

Shooters

  • All shots are served at the bar, except for roaming trays.
  • Shots are served in plastic shot glasses.
  • Proper service is expected.

Drinks Specials

  • Multiple drink specials run at various times.
  • Track specials via bar screens or Lightspeed.

Wine Measures

  • All wine is served in a standard size (150ml).
  • Using a 150ml jigger, measure wine.

House Spirits

  • Vodka, rum, dark rum, whisky, and tequila are 100 Souls, made in an Australian distillery.
  • Core range makes a significant portion of sales and should be stocked with 20L kegs and the Co2 gas system.
  • Empty bottles are kept for refilling

House Spirits: Refilling

  • 90% of time, dispense alcohol by identifying the keg label and filling respective bottles using the dispenser nozzle.
  • Ensure the valve is on "Open" before dispensing.
  • Close the valve after dispensing.
  • If keg is empty, close valve and remove tubes by lifting grey caps.
  • Reattach the gas cylinder tube to the "in" socket.
  • Reattach the dispenser tube to the "out" socket.
  • Turn valve "open" when ready.
  • Close valve once finished.

All Inclusive

  • Clients have pre-paid for drinks packages (often by wristbands or cards).
  • Two drinks per person at a time.
  • Details of all-inclusive provisions should be confirmed with Matt through pre-charter WhatsApp messages.
  • Typically incudes house spirits & mixers, beers/cider/wine, soft drinks, and pizza
  •  Excludes Red Bull, premium spirits, and Canadian Club unless otherwise specified

RSA

  • Valid and in-date RSA is mandatory for all staff.
  • Keep record of RSA cards on file.
  • Add RSA cards to Service NSW app for easy access.
  • Take screenshot and send to Matt on WhatsApp.

RSA Continued

  • Actively monitor patrons for signs of intoxication.
  • Interact with patrons; bar staff are the eyes and ears of the business; use measures if a patron is intoxicated.
  • Implement water breaks/timeouts/food & drinks.
  • Disembark intoxicated patrons if necessary.
  • Offer support.

Radios

  • Radio communication is crucial for smooth bar operation.
  • Follow a closed-loop communication process/procedure.
  • Communicate with the bar back (stock & ice) and security (Matt/Sar)
  • Speak clearly and slowly, particularly in busy situations

First Aid

  • First aid kit is found in the galley/kitchen.
  • Let the Captain know if you need medicine (painkillers, etc.)
  • Notify Sar, Matt, or Troy if require assistance/feeling unwell.

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Inception Bar Guide PDF

Description

Test your knowledge on essential hospitality procedures and beverage service standards. This quiz covers first aid kit locations, radio checks, recycling practices, and cocktail serving protocols. Perfect for anyone working in the hospitality industry.

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