Podcast
Questions and Answers
What should you say in response when your name is announced over the radio?
What should you say in response when your name is announced over the radio?
Where is the first aid kit located?
Where is the first aid kit located?
What must you do if you need medicine while on duty?
What must you do if you need medicine while on duty?
Why is it important to carry out radio checks before every charter?
Why is it important to carry out radio checks before every charter?
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Who should you inform if you feel unwell while on duty?
Who should you inform if you feel unwell while on duty?
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Where are the Microfibre Cloths stored?
Where are the Microfibre Cloths stored?
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What type of waste should pizza boxes be placed in?
What type of waste should pizza boxes be placed in?
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What item is housed in the Walk-In Fridge on the boat?
What item is housed in the Walk-In Fridge on the boat?
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How much does the return & earn scheme pay for each bottle or can recycled?
How much does the return & earn scheme pay for each bottle or can recycled?
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In which location can you find the batch guide for cocktails?
In which location can you find the batch guide for cocktails?
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What should be done with clear bags containing bottles and cans at the end of a shift?
What should be done with clear bags containing bottles and cans at the end of a shift?
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Which type of cup is used to serve the cocktails?
Which type of cup is used to serve the cocktails?
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Which of the following items is found in the galley, specifically underneath the desk?
Which of the following items is found in the galley, specifically underneath the desk?
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What is the standard measure for all types of wine served?
What is the standard measure for all types of wine served?
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Which of the following spirits is included in the house range?
Which of the following spirits is included in the house range?
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How should shooters be served?
How should shooters be served?
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What is the capacity of the kegs used for house spirits?
What is the capacity of the kegs used for house spirits?
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Which procedure must be followed when refilling spirit bottles?
Which procedure must be followed when refilling spirit bottles?
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Where can customers find information about drink specials?
Where can customers find information about drink specials?
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What must be kept in order to refill spirits using the pressurized gas system?
What must be kept in order to refill spirits using the pressurized gas system?
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What volume of pre-batch liquid should be added to the cup when preparing a drink?
What volume of pre-batch liquid should be added to the cup when preparing a drink?
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What is one action that can be taken if someone is believed to be intoxicated?
What is one action that can be taken if someone is believed to be intoxicated?
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Which of the following is NOT a recommended action for bar staff to take in response to intoxication?
Which of the following is NOT a recommended action for bar staff to take in response to intoxication?
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What must be done before removing the gas tube and dispenser tube from the keg?
What must be done before removing the gas tube and dispenser tube from the keg?
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Which tube must connect to the ‘IN’ socket when re-attaching tubes to a new keg?
Which tube must connect to the ‘IN’ socket when re-attaching tubes to a new keg?
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What should bar staff do when radios are used for communication?
What should bar staff do when radios are used for communication?
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Which of the following steps is NOT included in the Open Bar Checklist?
Which of the following steps is NOT included in the Open Bar Checklist?
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What is the purpose of the closed loop communication process in bar settings?
What is the purpose of the closed loop communication process in bar settings?
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What does an all-inclusive cruise generally provide to clients?
What does an all-inclusive cruise generally provide to clients?
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What should be done if a patron is severely intoxicated?
What should be done if a patron is severely intoxicated?
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What is compulsory to have while employed at Inception Cruises?
What is compulsory to have while employed at Inception Cruises?
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What is the purpose of topping up straws, napkins, and plastic cups during the bar opening process?
What is the purpose of topping up straws, napkins, and plastic cups during the bar opening process?
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During the close bar checklist, where should empty spirit bottles be taken?
During the close bar checklist, where should empty spirit bottles be taken?
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When communicating over the radio, how should you inform that you have a heavily intoxicated patron?
When communicating over the radio, how should you inform that you have a heavily intoxicated patron?
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How often should bar staff monitor patrons for signs of intoxication?
How often should bar staff monitor patrons for signs of intoxication?
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What action should not be taken when a patron's RSA (Responsible Service of Alcohol) behavior is an issue?
What action should not be taken when a patron's RSA (Responsible Service of Alcohol) behavior is an issue?
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Which item is essential to check for connection in the Open Bar Checklist?
Which item is essential to check for connection in the Open Bar Checklist?
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What should staff do after adding their RSA competency card to the Service NSW app?
What should staff do after adding their RSA competency card to the Service NSW app?
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What should be done with the rubber caps from bottles during the opening of the bar?
What should be done with the rubber caps from bottles during the opening of the bar?
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What items are NOT included in an all-inclusive drinks package by default?
What items are NOT included in an all-inclusive drinks package by default?
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If you encounter a verbal altercation, what is the most important action to take?
If you encounter a verbal altercation, what is the most important action to take?
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What is the first step to re-filling or switching to a different spirit in a keg?
What is the first step to re-filling or switching to a different spirit in a keg?
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Why is it important to set up two bins during the bar opening process?
Why is it important to set up two bins during the bar opening process?
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Which of the following tasks is done at the end of the bar shift?
Which of the following tasks is done at the end of the bar shift?
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What is the main purpose of the RSA procedures mentioned in the content?
What is the main purpose of the RSA procedures mentioned in the content?
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What is one of the first steps you should take when opening the bar?
What is one of the first steps you should take when opening the bar?
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What should you do with the ice wells after grabbing ice during the opening process?
What should you do with the ice wells after grabbing ice during the opening process?
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Study Notes
Inception Bar Guide
- Staff onboarding guide for exceptional guest experiences
- Comprehensive information on bar operations, radios, and RSA procedures
- Teamwork and support are essential values
- Passion for delivering exceptional guest experiences
- Commitment to ongoing learning and growth
- Fun work environment
Open Bar Checklist
- Clock into Deputy if necessary
- Wipe down bar surfaces, screens, and EFTPOS machines with a microfiber cloth
- Top up alcohol stock to par level
- Remove rubber bottle caps and place them in a tub
- Top up straws, napkins, and plastic cups
- Prepare bar equipment (e.g., bar blade, jiggers, shot glasses)
- Arrange frequently used spirits in the speed rail
- Fill shooter and cocktail batch jugs from the fridge
- Adjust batch jugs using the cocktail guide as needed
- Set up two bins—one for recycling and one for general waste
- Connect to Lightspeed POS system and ensure it's charged
- Fill ice wells
Close Bar Checklist
- Pack away all bottles
- Thoroughly wipe down all bar surfaces, screens, and EFTPOS machines.
- Soak and hang bar mats
- Top up alcohol stocks to par levels
- Place rubber stoppers on speed pourers
- Top up and restock napkins, straws, and cups
- Clean bar equipment (place in soda water bucket)
- Place frequently used spirits on the speed rail
- Place cocktails and shooters in the fridge
- Collect and remove trash from the galley
- Move empty alcohol bottles to the storage room for re-filling
- Remove floor mats and mop the floor.
- Check in with Matt or Sar for a bar check and further instructions
Bar Supplies: Stock & Cleaning Products
- Microfibre cloths are stored in the galley/kitchen.
- General purpose spray is stored in the galley/kitchen.
- Bin liners are stored in the galley/kitchen.
- Straws and napkins are stored in the galley/under the desk
- Cups are stored in the galley/kitchen downstairs
- Spirit bottles are stored in the stockroom, downstairs
- Packaged beer/cider/Red Bull/water is stored in the walk-in fridge.
- Ice is stored on the ice machine in the galley or the freezer downstairs
Bins
- Recycle bottles and cans ($0.10 per container for Christmas party funds) in clear plastic bags.
- Place pizza boxes, plastic cups, and spirit bottles in black bin bags.
- At the end of the shift, move all cardboard and general waste (black bin bags) into red general waste bins; move clear plastic bags to recycling bins.
Cocktails
- All cocktail and shooter recipes are batched for fast service.
- Guides are available in black folders at each bar.
- Cocktails are served in larger plastic cups with ice and the appropriate mixers
Shooters
- All shots are served at the bar, except for roaming trays.
- Shots are served in plastic shot glasses.
- Proper service is expected.
Drinks Specials
- Multiple drink specials run at various times.
- Track specials via bar screens or Lightspeed.
Wine Measures
- All wine is served in a standard size (150ml).
- Using a 150ml jigger, measure wine.
House Spirits
- Vodka, rum, dark rum, whisky, and tequila are 100 Souls, made in an Australian distillery.
- Core range makes a significant portion of sales and should be stocked with 20L kegs and the Co2 gas system.
- Empty bottles are kept for refilling
House Spirits: Refilling
- 90% of time, dispense alcohol by identifying the keg label and filling respective bottles using the dispenser nozzle.
- Ensure the valve is on "Open" before dispensing.
- Close the valve after dispensing.
- If keg is empty, close valve and remove tubes by lifting grey caps.
- Reattach the gas cylinder tube to the "in" socket.
- Reattach the dispenser tube to the "out" socket.
- Turn valve "open" when ready.
- Close valve once finished.
All Inclusive
- Clients have pre-paid for drinks packages (often by wristbands or cards).
- Two drinks per person at a time.
- Details of all-inclusive provisions should be confirmed with Matt through pre-charter WhatsApp messages.
- Typically incudes house spirits & mixers, beers/cider/wine, soft drinks, and pizza
- Excludes Red Bull, premium spirits, and Canadian Club unless otherwise specified
RSA
- Valid and in-date RSA is mandatory for all staff.
- Keep record of RSA cards on file.
- Add RSA cards to Service NSW app for easy access.
- Take screenshot and send to Matt on WhatsApp.
RSA Continued
- Actively monitor patrons for signs of intoxication.
- Interact with patrons; bar staff are the eyes and ears of the business; use measures if a patron is intoxicated.
- Implement water breaks/timeouts/food & drinks.
- Disembark intoxicated patrons if necessary.
- Offer support.
Radios
- Radio communication is crucial for smooth bar operation.
- Follow a closed-loop communication process/procedure.
- Communicate with the bar back (stock & ice) and security (Matt/Sar)
- Speak clearly and slowly, particularly in busy situations
First Aid
- First aid kit is found in the galley/kitchen.
- Let the Captain know if you need medicine (painkillers, etc.)
- Notify Sar, Matt, or Troy if require assistance/feeling unwell.
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Description
Test your knowledge on essential hospitality procedures and beverage service standards. This quiz covers first aid kit locations, radio checks, recycling practices, and cocktail serving protocols. Perfect for anyone working in the hospitality industry.
