Podcast
Questions and Answers
Explain the concept of the Steel Pole Theory.
Explain the concept of the Steel Pole Theory.
Our brand's non-negotiable standards that cannot be bent.
What is the significance of the +, 0, - theory in customer service?
What is the significance of the +, 0, - theory in customer service?
It highlights the importance of each transaction to the guest.
How does the Corner Bar Theory define the role of bartenders?
How does the Corner Bar Theory define the role of bartenders?
Bartenders need to be more than excellent technicians; they must also make guests feel comfortable.
What does the Problem Tree Theory focus on?
What does the Problem Tree Theory focus on?
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What is the main idea behind the Elephant Pull analogy?
What is the main idea behind the Elephant Pull analogy?
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Explain the Gear Ratio theory.
Explain the Gear Ratio theory.
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What does the Tutti Frutti concept signify?
What does the Tutti Frutti concept signify?
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Define the Starburst Theory in management.
Define the Starburst Theory in management.
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How does the Decision Making Triangle concept work?
How does the Decision Making Triangle concept work?
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Why is the +, 0, - theory important in customer service?
Why is the +, 0, - theory important in customer service?
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