Podcast
Questions and Answers
A hotel concierge is responsible for ensuring the cleanliness of guest spaces and the lobby.
A hotel concierge is responsible for ensuring the cleanliness of guest spaces and the lobby.
True (A)
The concierge is not responsible for resolving guest complaints.
The concierge is not responsible for resolving guest complaints.
False (B)
The concierge is not required to maintain an inventory of supplies and order new stocks when necessary.
The concierge is not required to maintain an inventory of supplies and order new stocks when necessary.
False (B)
A hotel concierge is not an authority on current social events and local information.
A hotel concierge is not an authority on current social events and local information.
The concierge is not responsible for preparing and presenting a monthly report.
The concierge is not responsible for preparing and presenting a monthly report.
The ultimate goal of a hotel concierge is to provide average customer service.
The ultimate goal of a hotel concierge is to provide average customer service.
A professional concierge should make the guest feel ignored during the first impression.
A professional concierge should make the guest feel ignored during the first impression.
The concierge should only provide information and services during office hours.
The concierge should only provide information and services during office hours.
A first impression interaction should leave the guest with a sense of uncertainty and doubt.
A first impression interaction should leave the guest with a sense of uncertainty and doubt.
A concierge should be concerned with the guest's personal matters only during their stay.
A concierge should be concerned with the guest's personal matters only during their stay.
A concierge's role is limited to providing room reservations only.
A concierge's role is limited to providing room reservations only.
The concierge should prioritize the hotel's brand over the guest's needs.
The concierge should prioritize the hotel's brand over the guest's needs.
A concierge is responsible for ensuring a neutral guest experience.
A concierge is responsible for ensuring a neutral guest experience.
Effective communication is crucial for providing excellent guest services.
Effective communication is crucial for providing excellent guest services.
The concierge is a separate entity from the guest services team.
The concierge is a separate entity from the guest services team.
The primary goal of the guest services team is to manage room reservations.
The primary goal of the guest services team is to manage room reservations.
A concierge's role is limited to providing basic information to guests.
A concierge's role is limited to providing basic information to guests.
