Podcast
Questions and Answers
What is the primary focus of the first month of the Hospitality Training Assistant Manager development plan?
What is the primary focus of the first month of the Hospitality Training Assistant Manager development plan?
How long is allocated for reviewing the HTA roles and responsibilities?
How long is allocated for reviewing the HTA roles and responsibilities?
During the 'Setting Expectations' phase, what action is intended to ensure the trainee understands the impact of their new role?
During the 'Setting Expectations' phase, what action is intended to ensure the trainee understands the impact of their new role?
Who is the designated contact for scheduling the review of the GJ Mac Benefits & Policies Handbook?
Who is the designated contact for scheduling the review of the GJ Mac Benefits & Policies Handbook?
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What is the estimated time allocated to discussing voice scores, 1-800 complaints, and customer recovery in the training?
What is the estimated time allocated to discussing voice scores, 1-800 complaints, and customer recovery in the training?
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What is the primary expectation regarding staffing in the dining area?
What is the primary expectation regarding staffing in the dining area?
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What does 'Keep the Wheels Moving' refer to in the context of drive-through (DT) service?
What does 'Keep the Wheels Moving' refer to in the context of drive-through (DT) service?
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What should be demonstrated to a trainee regarding table touches?
What should be demonstrated to a trainee regarding table touches?
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What should the trainee understand about the dining area cleaning?
What should the trainee understand about the dining area cleaning?
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What is the purpose of the 'Be Well Served' layout when training?
What is the purpose of the 'Be Well Served' layout when training?
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How long should a trainee spend reviewing the McCafe learning materials?
How long should a trainee spend reviewing the McCafe learning materials?
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Which of the following is NOT included in the 'Maintaining and Building Sales' modules?
Which of the following is NOT included in the 'Maintaining and Building Sales' modules?
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After completing the 'Maintaining and Building Sales' modules, what is the trainee's next step regarding Fred Learning?
After completing the 'Maintaining and Building Sales' modules, what is the trainee's next step regarding Fred Learning?
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What is the suggested time allocation for the 'GEL and Hospitality Training' modules?
What is the suggested time allocation for the 'GEL and Hospitality Training' modules?
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What is the primary focus of the 'Hospitality Training' modules?
What is the primary focus of the 'Hospitality Training' modules?
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Even if a location does not have a kiosk or table service, what should the trainee still view?
Even if a location does not have a kiosk or table service, what should the trainee still view?
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What role should the Hospitality Training Assistant (HTA) have regarding crew training?
What role should the Hospitality Training Assistant (HTA) have regarding crew training?
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Before being verified as a trainer, what meeting should the trainee attend?
Before being verified as a trainer, what meeting should the trainee attend?
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What is the primary role of the Hospitality Training Assistant (HTA) during the initial 3 days of training?
What is the primary role of the Hospitality Training Assistant (HTA) during the initial 3 days of training?
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When does the People Manager typically meet with the HTA to establish routines and communication processes?
When does the People Manager typically meet with the HTA to establish routines and communication processes?
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Besides the initial 3 days of training, when else does crew training occur?
Besides the initial 3 days of training, when else does crew training occur?
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According to the training plan, what is the time allocation for the 'Results and Accountability' action area focusing on cleanliness?
According to the training plan, what is the time allocation for the 'Results and Accountability' action area focusing on cleanliness?
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In the 'Results and Accountability' section, what specific area is NOT mentioned as a focus for the cleanliness walk?
In the 'Results and Accountability' section, what specific area is NOT mentioned as a focus for the cleanliness walk?
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What is the time allocated for reviewing information on the GJ Mac website with the trainee during the 'Results and Accountability' training?
What is the time allocated for reviewing information on the GJ Mac website with the trainee during the 'Results and Accountability' training?
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What is one of the specific food safety observations that the HTA should focus on during the cleanliness area walk?
What is one of the specific food safety observations that the HTA should focus on during the cleanliness area walk?
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Study Notes
Hospitality Training Assistant Manager Development Planner
- Phase 1: Action to Be Training (Setting Expectations): Review HTA roles and responsibilities, commitment letter, and training plan. Review restaurant goals, policies, and benefits. Ensure trainee understands their role and training path.
- Phase 1 (Duration): 3-4 hours.
- Phase 1 (Details): 20 minutes to discuss and answer questions, 10 minutes to review commitment letter and plan, 10 minutes to highlight role impact.
- Phase 2: Action to Be Training (Maximizing Guest Experience): Discuss voice scores, complaints, customer recovery, table touches, and guest interactions during dining.
- Phase 2 (Duration): 3-4 hours.
- Phase 2 (Details): 30 minutes to review guest experience website scores and complaints. 1 hour review and discuss handbooks.
Additional Information and Details
- Learning Journals: Trainees should review assigned materials (e.g., "Leading Hospitality," "Creating Feel-Good Moments," "Maintaining and Building Sales").
- Time spent for learning journals: 1 hour review and complete for Phase 1, and 1 hour each for subsequent phases.
- Meeting Details: Schedule meetings with managers, supervisors, and Human Resources to discuss training materials and clarify key concepts.
- Review and Feedback: Complete learning journals and receive feedback from supervisors throughout the process.
- Department Results: Address departmental targets and performance reviews during meetings.
- Department Discussions: Review voice scores, complaints, and department metrics, focusing on areas for improvement.
- Crew Training Program: Review crew training programs and ensure trainees understand their department operations.
- Critical Timeframes: Importance of timely resolution of people issues within 24-72 hours.
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Description
This quiz focuses on the Assistant Manager Development Plan in the hospitality sector, covering key phases of training and expectations. It highlights the importance of maximizing guest experiences and understanding restaurant roles and policies. Trainees will evaluate guest interactions and learn to enhance their impact in the establishment.
