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Questions and Answers
What is an important tool used to make processes of care explicit?
What is an important tool used to make processes of care explicit?
- Data collection
- Flow charts (correct)
- Surveys
- Root cause analysis
What is an example of an experiential learning method?
What is an example of an experiential learning method?
- Plan-Do-Study-Act (correct)
- Learn-Do-Study-Act
- Do-Study-Act-Plan
- Observe-Plan-Do-Study
What is an example of an unwanted variation in care?
What is an example of an unwanted variation in care?
- Lack of communication
- Poor patient outcomes (correct)
- Inadequate staffing
- Poor documentation
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Study Notes
- Continuous quality improvement is an essential part of the daily work of all health professionals.
- Nursing and other health professionals students are part of systems of care and care processes that affect outcomes for patients and families.
- Tools (such as flow charts, cause-effect diagrams) can be used to make processes of care explicit.
- Participation in a root cause analysis of a sentinel event is valuable.
- Value own and others’ contributions to outcomes of care in local care settings.
- Unwanted variation affects care.
- Measures are important for understanding and improving care.
- Changes in processes of care should be designed using an experiential learning method, such as Plan-Do-Study-Act.
- Individuals and teams can contribute to local change in care.
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