Healthcare Process Improvement Quiz

A general statement describing the expected level of service to ensure high-quality care.

The evaluation process used to assess and improve the quality, efficiency, and effectiveness of healthcare organizations.

A non-governmental organization responsible for assessing healthcare facilities against specific standards to improve patient safety and quality of care.

The body responsible for accreditation of hospitals and healthcare facilities in Egypt.

A US-based international organization responsible for accrediting healthcare facilities.

A Canadian international organization involved in the accreditation of healthcare services.

An umbrella organization that oversees accreditation of hospitals and healthcare services globally.

The systematic arrangement of items according to their features and relationships.

A structured approach to systematically identifying areas for improvement, implementing changes, and measuring their impact.

A detailed and standardized way to define a process element that ensures everyone understands and measures it consistently.

A continuous cycle involving planning, implementing, studying, and acting to improve processes.

The initial step in process improvement where you analyze and identify areas that need improvement.

The stage where you implement a proposed change to a process on a trial basis.

The stage where you gather data and analyze the results of the implemented change.

The act of making small, continuous improvements to processes over time to enhance efficiency and outcomes.

A methodology focusing on enhancing processes, teamwork, and customer satisfaction.

A management philosophy where everyone in the organization works together to continuously improve the quality of products and services. It emphasizes customer satisfaction, employee involvement, and process improvement.

Customers ultimately decide if the quality of products or services meets their expectations. Their satisfaction is the ultimate measure of success in TQM.

Employees at all levels are actively involved in identifying problems, finding solutions, and implementing improvements. This promotes ownership and responsibility.

TQM emphasizes understanding and optimizing work processes to achieve higher efficiency and quality. It involves analyzing and improving each step in a process.

TQM is a systematic approach that involves using data and evidence to make informed decisions about quality improvement. This promotes objectivity and continuous learning.

TQM aims to maximize customer satisfaction by providing high-quality products and services that meet or exceed expectations.

Continuous improvement is a core principle of TQM. It involves constantly seeking ways to make processes, products, and services better.

TQM aims to increase productivity by reducing waste, improving efficiency, and maximizing resource utilization.

An organization responsible for setting and enforcing standards for healthcare quality in Egypt.

Standards designed to promote continuous improvement in the quality of healthcare provided by hospitals in Egypt.

GAHAR evaluates hospitals by assessing their structure, processes, and outcomes using specific criteria.

The first section of GAHAR's accreditation standards focuses on ethical principles and requirements that hospitals must fulfill to be eligible for accreditation.

The second section of GAHAR's accreditation standards focuses on patient-centered care, emphasizing respect for individual patient needs and preferences.

The principle of respecting patients' values, preferences, and needs.

The principle of ensuring smooth coordination and integration of care services for patients.

The principle of providing patients with clear and complete information about their health status, treatment, and care process.

Working together towards a single goal. This promotes collaboration and shared responsibility.

A method of continuously improving processes by making small incremental changes. This involves analyzing problems, finding solutions, and implementing them.

Employees have the freedom to suggest ideas and solutions for improving processes. This encourages innovation and employee ownership.

Hospitals achieving a minimum overall compliance score of 80% with all standards satisfied. Each chapter must score at least 70%, with no unmet standards or NSR standards.

Groups of employees who work together to solve problems and improve processes. This promotes collaboration and shared knowledge.

Hospitals with overall compliance between 70% and 80%, each chapter scoring at least 60%. Up to one standard could be unmet per chapter, but all NSR standards must be met.

Hospitals achieving overall compliance scores between 60% and 70%. Each chapter must score at least 50%, with up to two unmet standards permitted per chapter, but no unmet NSR standards.

Tradi onal methods focus on large-scale, one-time changes. Kaizen emphasizes small, continuous improvements made by everyone in the organization.

Tradi onal approaches involve extensive planning and management of change. Kaizen promotes continuous improvement through employee involvement and small adjustments.

Hospitals failing to meet the minimum compliance requirements. This includes overall compliance scores below 60%, a chapter scoring under 50%, more than two unmet standards per chapter, or any unmet NSR standard.

Continuous improvement in all aspects of work, including time management, resource usage, and quality. This requires employees to be self-disciplined and focus on efficiency.

A written plan detailing how a hospital intends to address unmet Essential Outcomes (EOCs) and standards. This plan must be submitted within 90 days for the first decision, 60 days for the second decision, and 30 days for the third decision.

A standard that requires urgent and emergency services to be delivered in compliance with applicable laws and regulations.

A hospital's period of accreditation. It typically lasts for 3 years.

An unscheduled evaluation to assess a hospital's ongoing compliance with accreditation standards.