Contents Introduction Podcast Questions and Answers Flashcards Study Notes Overview Testimonials Dedication Hal Ornstein, DPM Foreword Spencer Peller Author Bio Introduction Chapter 1: The Internal Commitment Required to Deliver Amazing Phone-based Service Chapter 2: Preparing Your Office for Phone Success Chapter 3: Core Requirements on Every Call Chapter 4: Developing Your Inbound-Call Scripts Chapter 5: Scripts for General Phone Handling Within Your Offices Chapter 6: The Front Desk's Role in Selling Services Chapter 7: Handling the Tougher Callers Chapter 8: Bad Habits to Look Out For Chapter 9: Ongoing Training and Development Chapter 10: Worksheets More Actions PDF Questions Make a copy Study Flashcards Play Quiz Podcast Play an AI-generated podcast conversation about this lesson 0.7x 0.9x 1x 1.1x 1.3x 1.5x 1.7x 2x Questions and Answers Export Questions are hidden until you start the quiz Play Quiz Flashcards are hidden until you start studying Study Flashcards