Telephone Etiquette Quiz
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Questions and Answers

Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person's ______

limitations

Your voice must create a pleasant visual impression over the ______

telephone

Good phone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see ______

us

We must compensate by choosing our words carefully and using much more tone inflection to convey our message than if we were ______

<p>face to face</p> Signup and view all the answers

We regularly have to deal with impersonal recorded messages on voice mail that direct us to select a number from a menu or to leave a recorded ______

<p>message</p> Signup and view all the answers

Study Notes

Telephone Etiquette

  • Being respectful to the person you are talking to is a key aspect of telephone etiquette
  • Showing consideration for the other person's limitations is essential in a phone conversation
  • Allowing the other person to speak and giving them time is a crucial part of telephone etiquette
  • Communicating clearly is vital in a phone conversation
  • A pleasant voice tone is important as it creates a visual impression over the phone
  • Good phone etiquette is necessary because we cannot see the facial expressions and body language of the other person
  • Using tone inflection is more important over the phone than in face-to-face conversations to convey our message
  • Businesses spend billions of dollars annually on automated phone systems that exclude the human factor from communication
  • Dealing with impersonal recorded messages on voice mail is a challenge to good phone manners
  • Recorded messages often direct callers to select a number from a menu or leave a recorded message, which is becoming a standard business practice

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Description

Test your knowledge of telephone etiquette with this quiz! Learn about showing respect, clear communication, and creating a pleasant impression over the phone. See how well you understand the importance of good phone etiquette in effective communication.

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