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Questions and Answers
Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person's ______
limitations
Your voice must create a pleasant visual impression over the ______
telephone
Good phone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see ______
us
We must compensate by choosing our words carefully and using much more tone inflection to convey our message than if we were ______
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We regularly have to deal with impersonal recorded messages on voice mail that direct us to select a number from a menu or to leave a recorded ______
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Study Notes
Telephone Etiquette
- Being respectful to the person you are talking to is a key aspect of telephone etiquette
- Showing consideration for the other person's limitations is essential in a phone conversation
- Allowing the other person to speak and giving them time is a crucial part of telephone etiquette
- Communicating clearly is vital in a phone conversation
- A pleasant voice tone is important as it creates a visual impression over the phone
- Good phone etiquette is necessary because we cannot see the facial expressions and body language of the other person
- Using tone inflection is more important over the phone than in face-to-face conversations to convey our message
- Businesses spend billions of dollars annually on automated phone systems that exclude the human factor from communication
- Dealing with impersonal recorded messages on voice mail is a challenge to good phone manners
- Recorded messages often direct callers to select a number from a menu or leave a recorded message, which is becoming a standard business practice
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Description
Test your knowledge of telephone etiquette with this quiz! Learn about showing respect, clear communication, and creating a pleasant impression over the phone. See how well you understand the importance of good phone etiquette in effective communication.
