Telephone Etiquette Quiz: Test Your Phone Manners

Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person's ______

Your voice must create a pleasant visual impression over the ______

Good phone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see ______

We must compensate by choosing our words carefully and using much more tone inflection to convey our message than if we were ______

We regularly have to deal with impersonal recorded messages on voice mail that direct us to select a number from a menu or to leave a recorded ______

Respecting the person's limitations

Creating a pleasant visual impression over the phone

Good phone etiquette's importance

Compensating for lack of visuals

Leaving a recorded message

Being respectful to the person you are talking to is a key aspect of telephone etiquette
Showing consideration for the other person's limitations is essential in a phone conversation
Allowing the other person to speak and giving them time is a crucial part of telephone etiquette
Communicating clearly is vital in a phone conversation
A pleasant voice tone is important as it creates a visual impression over the phone
Good phone etiquette is necessary because we cannot see the facial expressions and body language of the other person
Using tone inflection is more important over the phone than in face-to-face conversations to convey our message
Businesses spend billions of dollars annually on automated phone systems that exclude the human factor from communication
Dealing with impersonal recorded messages on voice mail is a challenge to good phone manners
Recorded messages often direct callers to select a number from a menu or leave a recorded message, which is becoming a standard business practice