Telephone Etiquette Quiz
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Questions and Answers

Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person's ______

limitations

Your voice must create a pleasant visual impression over the ______

telephone

Good phone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see ______

us

We must compensate by choosing our words carefully and using much more tone inflection to convey our message than if we were ______

<p>face to face</p> Signup and view all the answers

We regularly have to deal with impersonal recorded messages on voice mail that direct us to select a number from a menu or to leave a recorded ______

<p>message</p> Signup and view all the answers

Flashcards

Respecting the person's limitations

Being mindful of the other person's constraints or boundaries, such as time limitations, availability, or specific requirements.

Creating a pleasant visual impression over the phone

The way your voice sounds over the phone conveys your personality and attitude.

Good phone etiquette's importance

We lack non-verbal cues like facial expressions and body language when communicating over the phone.

Compensating for lack of visuals

Using voice variation and tone to emphasize your message is crucial on the phone since we cannot see the listener.

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Leaving a recorded message

Leaving a recorded message is often required when automated systems are used.

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Study Notes

Telephone Etiquette

  • Being respectful to the person you are talking to is a key aspect of telephone etiquette
  • Showing consideration for the other person's limitations is essential in a phone conversation
  • Allowing the other person to speak and giving them time is a crucial part of telephone etiquette
  • Communicating clearly is vital in a phone conversation
  • A pleasant voice tone is important as it creates a visual impression over the phone
  • Good phone etiquette is necessary because we cannot see the facial expressions and body language of the other person
  • Using tone inflection is more important over the phone than in face-to-face conversations to convey our message
  • Businesses spend billions of dollars annually on automated phone systems that exclude the human factor from communication
  • Dealing with impersonal recorded messages on voice mail is a challenge to good phone manners
  • Recorded messages often direct callers to select a number from a menu or leave a recorded message, which is becoming a standard business practice

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Description

Test your knowledge of telephone etiquette with this quiz! Learn about showing respect, clear communication, and creating a pleasant impression over the phone. See how well you understand the importance of good phone etiquette in effective communication.

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