10 Questions
Which of the following is NOT a procedure for effective telephone communication?
Using various types of long-distance services
Which of the following is NOT a factor that can make a speaker's voice tone ineffective over the telephone?
Changes in pitch
Which of the following is a potential consequence of speaking in a monotone voice over the telephone?
Difficulty in paying attention
Which of the following is NOT a component of making a favorable impression when speaking on the phone?
Your facial expressions
Which of the following is a key objective of effective telephone communication?
Handling incoming calls with courtesy and efficiency
Which of the following is a key component of effective telephone communication?
Using a variety of voice tones
What is one way to make a favorable impression when speaking on the phone?
Speaking with courtesy and efficiency
What can be a consequence of speaking in a monotone voice over the telephone?
The listener may become bored
Which of the following is NOT a procedure for effective telephone use?
Using excessive background noise
What does the tone of your voice refer to when speaking on the phone?
The changes in pitch used to emphasize words
Test your knowledge of effective telephone communication techniques and procedures with this quiz. Learn how to participate in conference calls, leave voicemail messages, handle incoming calls with courtesy and efficiency, and place both local and long-distance calls. Gain insights into various types of long-distance services.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
