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Mastering Effective Telephone Communication

10 Questions

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Mastering Effective Telephone Communication

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Questions and Answers

Which of the following is NOT a procedure for effective telephone communication?

Leaving voice mail messages

Using various types of long-distance services (correct)

Placing local and long-distance calls

Participating in conference calls

Which of the following is NOT a factor that can make a speaker's voice tone ineffective over the telephone?

Monotone voice

Changes in pitch (correct)

Boredom

Indifference

Which of the following is a potential consequence of speaking in a monotone voice over the telephone?

Effective communication

Difficulty in paying attention (correct)

Enhanced listener engagement

Perception of attentiveness

Which of the following is NOT a component of making a favorable impression when speaking on the phone?

Your facial expressions Signup and view all the answers

Which of the following is a key objective of effective telephone communication?

Handling incoming calls with courtesy and efficiency Signup and view all the answers

Which of the following is a key component of effective telephone communication?

Using a variety of voice tones Signup and view all the answers

What is one way to make a favorable impression when speaking on the phone?

Speaking with courtesy and efficiency Signup and view all the answers

What can be a consequence of speaking in a monotone voice over the telephone?

The listener may become bored Signup and view all the answers

Which of the following is NOT a procedure for effective telephone use?

Using excessive background noise Signup and view all the answers

What does the tone of your voice refer to when speaking on the phone?

The changes in pitch used to emphasize words Signup and view all the answers