Podcast
Questions and Answers
Which of the following is NOT a procedure for effective telephone communication?
Which of the following is NOT a procedure for effective telephone communication?
- Leaving voice mail messages
- Using various types of long-distance services (correct)
- Placing local and long-distance calls
- Participating in conference calls
Which of the following is NOT a factor that can make a speaker's voice tone ineffective over the telephone?
Which of the following is NOT a factor that can make a speaker's voice tone ineffective over the telephone?
- Monotone voice
- Changes in pitch (correct)
- Boredom
- Indifference
Which of the following is a potential consequence of speaking in a monotone voice over the telephone?
Which of the following is a potential consequence of speaking in a monotone voice over the telephone?
- Effective communication
- Difficulty in paying attention (correct)
- Enhanced listener engagement
- Perception of attentiveness
Which of the following is NOT a component of making a favorable impression when speaking on the phone?
Which of the following is NOT a component of making a favorable impression when speaking on the phone?
Which of the following is a key objective of effective telephone communication?
Which of the following is a key objective of effective telephone communication?
Which of the following is a key component of effective telephone communication?
Which of the following is a key component of effective telephone communication?
What is one way to make a favorable impression when speaking on the phone?
What is one way to make a favorable impression when speaking on the phone?
What can be a consequence of speaking in a monotone voice over the telephone?
What can be a consequence of speaking in a monotone voice over the telephone?
Which of the following is NOT a procedure for effective telephone use?
Which of the following is NOT a procedure for effective telephone use?
What does the tone of your voice refer to when speaking on the phone?
What does the tone of your voice refer to when speaking on the phone?
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