Health Care Team Member Qualities - Chapter 4

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Questions and Answers

All health care providers should present an appearance that inspires confidence and portrays a positive self-image.

True (A)

Every health care provider should get at least 8 hours of sleep every night.

False (B)

Jeans are appropriate uniforms for all health occupations.

False (B)

Uniforms of a specific color may be required in the workplace.

<p>True (A)</p> Signup and view all the answers

Most health care facilities require personnel to wear name badges or photo identification tags at all times.

<p>True (A)</p> Signup and view all the answers

Shoes worn with a uniform should have at least 2-inch heels to provide the best support.

<p>False (B)</p> Signup and view all the answers

Fancy or extreme hairstyles should be avoided in the workplace.

<p>True (A)</p> Signup and view all the answers

Perfumes and aftershave lotions provide a pleasant aroma and should be used daily to avoid body odor.

<p>False (B)</p> Signup and view all the answers

A watch, wedding ring, chain necklace, and small earrings are appropriate attire with a uniform.

<p>False (B)</p> Signup and view all the answers

Long nails can interfere with the use of gloves while performing procedures.

<p>True (A)</p> Signup and view all the answers

Hair ornaments such as flowers or bows can be used to hold long hair back and will add to an attractive appearance.

<p>False (B)</p> Signup and view all the answers

Jewelry can cause injury to patients and transmit germs or pathogens.

<p>True (A)</p> Signup and view all the answers

Change often requires learning new techniques or procedures.

<p>True (A)</p> Signup and view all the answers

By working together, a team can accomplish goals much faster than an individual.

<p>True (A)</p> Signup and view all the answers

Research has shown that people form an impression about another person based mainly on appearance within 7 seconds.

<p>True (A)</p> Signup and view all the answers

Tobacco affects the function of the heart, circulatory system, lungs, and digestive system.

<p>True (A)</p> Signup and view all the answers

Every patient is entitled to confidential care.

<p>True (A)</p> Signup and view all the answers

Earrings with hoops or dangling earrings should be avoided in health care settings.

<p>True (A)</p> Signup and view all the answers

The use of jewelry is not restricted when regular clothes are worn instead of a uniform.

<p>False (B)</p> Signup and view all the answers

Visible tattoos are prohibited in many health care facilities.

<p>True (A)</p> Signup and view all the answers

Many people will not admit that they do not understand medical terms when a procedure is explained to them.

<p>True (A)</p> Signup and view all the answers

Feedback occurs in the communication process when the sender repeats the message and clarifies it.

<p>False (B)</p> Signup and view all the answers

Good listening skills require constant practice.

<p>True (A)</p> Signup and view all the answers

Nonverbal behavior may contradict what a speaker is saying.

<p>True (A)</p> Signup and view all the answers

Prejudice and attitudes, physical disabilities, and cultural diversity often cause barriers to communication.

<p>True (A)</p> Signup and view all the answers

In order to maintain neat and legible patient records, errors should be erased neatly or eliminated with correction fluid.

<p>False (B)</p> Signup and view all the answers

Patients with aphasia are not able to hear words that are being said to them.

<p>False (B)</p> Signup and view all the answers

Teamwork improves communication and continuity of care.

<p>True (A)</p> Signup and view all the answers

The team leader is the person who ensures legal responsibilities toward patients are met.

<p>False (B)</p> Signup and view all the answers

In a group, any member who makes a contribution to an idea can be considered a leader.

<p>True (A)</p> Signup and view all the answers

An autocratic leader encourages the participation of all individuals in a group and listens to their opinions.

<p>False (B)</p> Signup and view all the answers

Everyone experiences a certain degree of stress on a daily basis.

<p>True (A)</p> Signup and view all the answers

Delegating tasks helps with time management and can reduce stress.

<p>True (A)</p> Signup and view all the answers

A good time management plan will eliminate all stress and allow an individual to function efficiently.

<p>False (B)</p> Signup and view all the answers

A daily “to do” list is an important part of any time management plan.

<p>True (A)</p> Signup and view all the answers

An example of a psychological barrier to communication is a foreign language.

<p>False (B)</p> Signup and view all the answers

An example of a subjective observation is Mr. Mendez's skin is red and flushed.

<p>False (B)</p> Signup and view all the answers

A leader who sets minimal rules and allows individuals in a group to function in an independent manner is a/an democratic leader.

<p>False (B)</p> Signup and view all the answers

The right of the minority to rule is one of the three basic principles upon which parliamentary procedure is based?

<p>False (B)</p> Signup and view all the answers

A physical change that occurs when a stressor causes the body to go into an alarm or warning mode is movement in the digestive tract increasing to speed up digestion of foods.

<p>False (B)</p> Signup and view all the answers

Diabetes mellitus is probably not caused by stress.

<p>True (A)</p> Signup and view all the answers

Using caller ID is part of which step in an effective time management plan? Identify preferences.

<p>False (B)</p> Signup and view all the answers

In a time management plan, explain what “analyze and prioritize” means. Review and list established goals, determine tasks required to achieve a goal, list tasks in order of importance, delegate when possible, eliminate unnecessary tasks.

<p>True (A)</p> Signup and view all the answers

A leader is an individual who leads or guides others; respects the rights, dignity, opinions, and abilities of others; understands the principles of democracy; able to work with a group and guide the group toward a goal; inspires and motivates others; participates in continuing education and professional development; understands own strengths and weaknesses; displays self-confidence and willingness to take a stand; communicates effectively and verbalizes ideas clearly; shows initiative and a willingness to work and complete tasks; shows optimism, is open-minded, and can compromise; praises and gives credit to others.

<p>True (A)</p> Signup and view all the answers

To establish effective short- and long-term goals, to set goals effectively, you should state goals in a positive manner, such as using words such as “accomplish” rather than “avoid.

<p>True (A)</p> Signup and view all the answers

List the six main factors that contribute to good health.

<p>diet, rest, exercise, good posture, avoiding use of tobacco, alcohol, drugs, and preventative screenings</p> Signup and view all the answers

Identify three ways to control body odor.

<p>daily shower/bath, deodorant, oral hygiene, clean undergarments/clothing</p> Signup and view all the answers

List three basic rules that apply to your hair when maintaining a professional appearance.

<p>clean, neat, no extreme styles, easy to care for, pinned back and kept off the shoulders</p> Signup and view all the answers

How does a health care provider determine which type of or color uniform is required?

<p>check agency policy</p> Signup and view all the answers

Discuss three personal qualities you have that will contribute to your success as a health care provider. Explain why you feel you have these qualities.

<p>answers will vary; students should provide concrete answers for their selections</p> Signup and view all the answers

Discuss three personal qualities required in health care providers that you feel you must develop. Identify ways you can strive to develop these qualities so that you will become a more competent health care provider.

<p>answers will vary; students should provide concrete answers for their selections</p> Signup and view all the answers

List five stress-reducing techniques that can be used to manage stress.

<p>(Any 5 of the following) live a healthy life, take breaks, relax, escape with music, relieve tension, rely on others, meditate, use imagery to relax, enjoy yourself with a leisure activity or hobby, renew yourself and learn new skills, think positively, develop outside interests, seek assistance or delegate tasks, avoid too many commitments</p> Signup and view all the answers

Differentiate between short- and long-term goals.

<p>it usually takes days, weeks, or months to accomplish short-term goals, while it may take a period of years or even a lifetime to accomplish long-term goals; short-term goals are the smaller steps taken to reach long-term goals</p> Signup and view all the answers

List the four-step method that is used to gain control of and manage stressors.

<p>stop what you are doing, breathe slowly and deeply, reflect or think about the problem, choose how you want to deal with the stress</p> Signup and view all the answers

Which of the following is not a possible benefit of healthy interpersonal relationships?

<p>feel isolated from others</p> Signup and view all the answers

The exchange of information, thoughts, ideas, and feelings is

<p>communication</p> Signup and view all the answers

In a time management plan, explain what “analyze and prioritize” means.

<p>(Any 3 of the following) review and list established goals, determine tasks required to achieve a goal, list tasks in order of importance, delegate when possible, eliminate unnecessary tasks</p> Signup and view all the answers

Define leader. Include at least five characteristics of a leader in health care.

<p>A leader is an individual who leads or guides others; (any 5 of the following) respects the rights, dignity, opinions, and abilities of others; understands the principles of democracy; able to work with a group and guide the group toward a goal; inspires and motivates others; participates in continuing education and professional development; understands own strengths and weaknesses; displays self-confidence and willingness to take a stand; communicates effectively and verbalizes ideas clearly; shows initiative and a willingness to work and complete tasks; shows optimism, is open-minded, and can compromise; praises and gives credit to others.</p> Signup and view all the answers

Flashcards

Professional Appearance

Health care providers must have a neat, clean, and professional look.

8 Hours Sleep

Not every health care provider needs 8 hours of sleep; it varies by individual.

Jeans in Professional Settings

Jeans are not suitable for most health care professionals.

Uniform Colors

Workplaces may require uniforms of specific colors to identify staff.

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Name Badges Requirement

Most health facilities require personnel to wear name badges at all times.

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Shoe Height

Shoes worn with uniforms should not be high-heeled for best support.

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Hairstyles at Work

Fancy hairstyles should be minimized in professional settings.

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Perfume and Aftershave

Using strong perfumes and aftershave should be avoided.

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Jewelry Policy

Jewelry is often discouraged in health care for safety and hygiene.

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Long Nails Impact

Long nails can be unsafe as they may tear gloves.

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Feedback in Communication

Feedback occurs when the receiver responds to the message in communication.

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Confidential Care

Every patient is entitled to have their care be confidential.

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Barriers to Communication

Prejudice, physical disabilities, and cultural diversity can hinder communication.

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Nail and Hair Hygiene

Nails should be kept short and hair secured away from the face.

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Effective Teamwork

Working in a team can accelerate goal achievement.

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Legal Awareness

Each team member must be aware of the legal limits of their duties.

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Patient Records Errors

Errors in patient records must be addressed correctly, not erased.

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Visual Tattoos

Visible tattoos may be prohibited in many health care facilities.

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Listening Skills

Good listening takes practice.

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Jewelry's Risks

Excessive jewelry can interfere with patient care.

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Team Leadership

Any member contributing to ideas can lead within a group.

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Stress in Everyday Life

Everyone experiences some level of stress daily.

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Impression from Appearance

People often form a first impression based on appearance within 7 seconds.

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Teamwork and Care

Teamwork enhances communication and continuity of care.

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Cultural Barriers

Cultural diversity can create barriers to effective communication.

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Patient Feedback

Patient understanding of procedures may not be clear to them.

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Nonverbal Messages

Nonverbal behaviors can contradict spoken messages.

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Learning from Change

Change often requires learning new techniques or procedures.

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Study Notes

Chapter 4 - Personal and Professional Qualities of a Health Care Team Member

  • All healthcare providers should project a positive self-image and appear professionally.
  • Healthcare providers must adhere to employer dress codes and maintain a neat, clean, professional appearance.
  • Adequate sleep is important; the amount of sleep required varies between individuals.
  • Appropriate attire for all health professions includes clean, neat jeans.
  • Uniforms of a specific color are sometimes required for certain healthcare professions.
  • Appropriate identification badges are required in most health care facilities.
  • Shoes worn with a uniform should have a low-heeled design.
  • Fancy or extreme hairstyles are inappropriate for a healthcare workplace.
  • Perfumes and aftershave lotions should not be used in healthcare settings.
  • Jewelry is usually not allowed in the workplace for certain health care professions.
  • Long nails are inappropriate in healthcare settings since they can interfere with procedures.
  • Hair ornaments are acceptable, provided they are properly secured.
  • Errors in patient records should be corrected neatly, noting the error and initials of the person correcting it.
  • Patients with aphasia may not comprehend spoken words, though they can hear them.
  • Visible tattoos are typically not permitted in healthcare settings.
  • Many people do not admit they do not understand medical terms due to the worry that they will seem unintelligent.
  • Feedback, in a communication process, arises from the receiver's response to the message.
  • Good listening skills require constant practice and there are various techniques to improve listening habits.
  • Constant change in healthcare requires new techniques and procedures for improvement.
  • Teamwork in a health care setting enables efficient goal accomplishment.
  • Teamwork allows for quicker problem solving and efficient goal achievement.
  • Most people form a first impression of another person based on appearance within the first seven seconds.
  • Tobacco usage impacts various body systems.
  • Communication involves the exchange of information, thoughts, ideas, and feelings.
  • Communication barriers can arise from prejudice, attitudes, physical disabilities, and cultural diversity.

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