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Questions and Answers
All health care providers should present an appearance that inspires confidence and portrays a positive self-image.
All health care providers should present an appearance that inspires confidence and portrays a positive self-image.
True (A)
Every health care provider should get at least 8 hours of sleep every night.
Every health care provider should get at least 8 hours of sleep every night.
False (B)
Jeans are appropriate uniforms for all health occupations.
Jeans are appropriate uniforms for all health occupations.
False (B)
Uniforms of a specific color may be required in the workplace.
Uniforms of a specific color may be required in the workplace.
Most health care facilities require personnel to wear name badges or photo identification tags at all times.
Most health care facilities require personnel to wear name badges or photo identification tags at all times.
Shoes worn with a uniform should have at least 2-inch heels to provide the best support.
Shoes worn with a uniform should have at least 2-inch heels to provide the best support.
Fancy or extreme hairstyles should be avoided in the workplace.
Fancy or extreme hairstyles should be avoided in the workplace.
Perfumes and aftershave lotions provide a pleasant aroma and should be used daily to avoid body odor.
Perfumes and aftershave lotions provide a pleasant aroma and should be used daily to avoid body odor.
A watch, wedding ring, chain necklace, and small earrings are appropriate attire with a uniform.
A watch, wedding ring, chain necklace, and small earrings are appropriate attire with a uniform.
Long nails can interfere with the use of gloves while performing procedures.
Long nails can interfere with the use of gloves while performing procedures.
Hair ornaments such as flowers or bows can be used to hold long hair back and will add to an attractive appearance.
Hair ornaments such as flowers or bows can be used to hold long hair back and will add to an attractive appearance.
Jewelry can cause injury to patients and transmit germs or pathogens.
Jewelry can cause injury to patients and transmit germs or pathogens.
Change often requires learning new techniques or procedures.
Change often requires learning new techniques or procedures.
By working together, a team can accomplish goals much faster than an individual.
By working together, a team can accomplish goals much faster than an individual.
Research has shown that people form an impression about another person based mainly on appearance within 7 seconds.
Research has shown that people form an impression about another person based mainly on appearance within 7 seconds.
Tobacco affects the function of the heart, circulatory system, lungs, and digestive system.
Tobacco affects the function of the heart, circulatory system, lungs, and digestive system.
Every patient is entitled to confidential care.
Every patient is entitled to confidential care.
Earrings with hoops or dangling earrings should be avoided in health care settings.
Earrings with hoops or dangling earrings should be avoided in health care settings.
The use of jewelry is not restricted when regular clothes are worn instead of a uniform.
The use of jewelry is not restricted when regular clothes are worn instead of a uniform.
Visible tattoos are prohibited in many health care facilities.
Visible tattoos are prohibited in many health care facilities.
Many people will not admit that they do not understand medical terms when a procedure is explained to them.
Many people will not admit that they do not understand medical terms when a procedure is explained to them.
Feedback occurs in the communication process when the sender repeats the message and clarifies it.
Feedback occurs in the communication process when the sender repeats the message and clarifies it.
Good listening skills require constant practice.
Good listening skills require constant practice.
Nonverbal behavior may contradict what a speaker is saying.
Nonverbal behavior may contradict what a speaker is saying.
Prejudice and attitudes, physical disabilities, and cultural diversity often cause barriers to communication.
Prejudice and attitudes, physical disabilities, and cultural diversity often cause barriers to communication.
In order to maintain neat and legible patient records, errors should be erased neatly or eliminated with correction fluid.
In order to maintain neat and legible patient records, errors should be erased neatly or eliminated with correction fluid.
Patients with aphasia are not able to hear words that are being said to them.
Patients with aphasia are not able to hear words that are being said to them.
Teamwork improves communication and continuity of care.
Teamwork improves communication and continuity of care.
The team leader is the person who ensures legal responsibilities toward patients are met.
The team leader is the person who ensures legal responsibilities toward patients are met.
In a group, any member who makes a contribution to an idea can be considered a leader.
In a group, any member who makes a contribution to an idea can be considered a leader.
An autocratic leader encourages the participation of all individuals in a group and listens to their opinions.
An autocratic leader encourages the participation of all individuals in a group and listens to their opinions.
Everyone experiences a certain degree of stress on a daily basis.
Everyone experiences a certain degree of stress on a daily basis.
Delegating tasks helps with time management and can reduce stress.
Delegating tasks helps with time management and can reduce stress.
A good time management plan will eliminate all stress and allow an individual to function efficiently.
A good time management plan will eliminate all stress and allow an individual to function efficiently.
A daily “to do” list is an important part of any time management plan.
A daily “to do” list is an important part of any time management plan.
An example of a psychological barrier to communication is a foreign language.
An example of a psychological barrier to communication is a foreign language.
An example of a subjective observation is Mr. Mendez's skin is red and flushed.
An example of a subjective observation is Mr. Mendez's skin is red and flushed.
A leader who sets minimal rules and allows individuals in a group to function in an independent manner is a/an democratic leader.
A leader who sets minimal rules and allows individuals in a group to function in an independent manner is a/an democratic leader.
The right of the minority to rule is one of the three basic principles upon which parliamentary procedure is based?
The right of the minority to rule is one of the three basic principles upon which parliamentary procedure is based?
A physical change that occurs when a stressor causes the body to go into an alarm or warning mode is movement in the digestive tract increasing to speed up digestion of foods.
A physical change that occurs when a stressor causes the body to go into an alarm or warning mode is movement in the digestive tract increasing to speed up digestion of foods.
Diabetes mellitus is probably not caused by stress.
Diabetes mellitus is probably not caused by stress.
Using caller ID is part of which step in an effective time management plan? Identify preferences.
Using caller ID is part of which step in an effective time management plan? Identify preferences.
In a time management plan, explain what “analyze and prioritize” means. Review and list established goals, determine tasks required to achieve a goal, list tasks in order of importance, delegate when possible, eliminate unnecessary tasks.
In a time management plan, explain what “analyze and prioritize” means. Review and list established goals, determine tasks required to achieve a goal, list tasks in order of importance, delegate when possible, eliminate unnecessary tasks.
A leader is an individual who leads or guides others; respects the rights, dignity, opinions, and abilities of others; understands the principles of democracy; able to work with a group and guide the group toward a goal; inspires and motivates others; participates in continuing education and professional development; understands own strengths and weaknesses; displays self-confidence and willingness to take a stand; communicates effectively and verbalizes ideas clearly; shows initiative and a willingness to work and complete tasks; shows optimism, is open-minded, and can compromise; praises and gives credit to others.
A leader is an individual who leads or guides others; respects the rights, dignity, opinions, and abilities of others; understands the principles of democracy; able to work with a group and guide the group toward a goal; inspires and motivates others; participates in continuing education and professional development; understands own strengths and weaknesses; displays self-confidence and willingness to take a stand; communicates effectively and verbalizes ideas clearly; shows initiative and a willingness to work and complete tasks; shows optimism, is open-minded, and can compromise; praises and gives credit to others.
To establish effective short- and long-term goals, to set goals effectively, you should state goals in a positive manner, such as using words such as “accomplish” rather than “avoid.
To establish effective short- and long-term goals, to set goals effectively, you should state goals in a positive manner, such as using words such as “accomplish” rather than “avoid.
List the six main factors that contribute to good health.
List the six main factors that contribute to good health.
Identify three ways to control body odor.
Identify three ways to control body odor.
List three basic rules that apply to your hair when maintaining a professional appearance.
List three basic rules that apply to your hair when maintaining a professional appearance.
How does a health care provider determine which type of or color uniform is required?
How does a health care provider determine which type of or color uniform is required?
Discuss three personal qualities you have that will contribute to your success as a health care provider. Explain why you feel you have these qualities.
Discuss three personal qualities you have that will contribute to your success as a health care provider. Explain why you feel you have these qualities.
Discuss three personal qualities required in health care providers that you feel you must develop. Identify ways you can strive to develop these qualities so that you will become a more competent health care provider.
Discuss three personal qualities required in health care providers that you feel you must develop. Identify ways you can strive to develop these qualities so that you will become a more competent health care provider.
List five stress-reducing techniques that can be used to manage stress.
List five stress-reducing techniques that can be used to manage stress.
Differentiate between short- and long-term goals.
Differentiate between short- and long-term goals.
List the four-step method that is used to gain control of and manage stressors.
List the four-step method that is used to gain control of and manage stressors.
Which of the following is not a possible benefit of healthy interpersonal relationships?
Which of the following is not a possible benefit of healthy interpersonal relationships?
The exchange of information, thoughts, ideas, and feelings is
The exchange of information, thoughts, ideas, and feelings is
In a time management plan, explain what “analyze and prioritize” means.
In a time management plan, explain what “analyze and prioritize” means.
Define leader. Include at least five characteristics of a leader in health care.
Define leader. Include at least five characteristics of a leader in health care.
Flashcards
Professional Appearance
Professional Appearance
Health care providers must have a neat, clean, and professional look.
8 Hours Sleep
8 Hours Sleep
Not every health care provider needs 8 hours of sleep; it varies by individual.
Jeans in Professional Settings
Jeans in Professional Settings
Jeans are not suitable for most health care professionals.
Uniform Colors
Uniform Colors
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Name Badges Requirement
Name Badges Requirement
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Shoe Height
Shoe Height
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Hairstyles at Work
Hairstyles at Work
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Perfume and Aftershave
Perfume and Aftershave
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Jewelry Policy
Jewelry Policy
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Long Nails Impact
Long Nails Impact
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Feedback in Communication
Feedback in Communication
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Confidential Care
Confidential Care
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Barriers to Communication
Barriers to Communication
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Nail and Hair Hygiene
Nail and Hair Hygiene
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Effective Teamwork
Effective Teamwork
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Legal Awareness
Legal Awareness
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Patient Records Errors
Patient Records Errors
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Visual Tattoos
Visual Tattoos
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Listening Skills
Listening Skills
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Jewelry's Risks
Jewelry's Risks
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Team Leadership
Team Leadership
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Stress in Everyday Life
Stress in Everyday Life
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Impression from Appearance
Impression from Appearance
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Teamwork and Care
Teamwork and Care
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Cultural Barriers
Cultural Barriers
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Patient Feedback
Patient Feedback
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Nonverbal Messages
Nonverbal Messages
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Learning from Change
Learning from Change
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Study Notes
Chapter 4 - Personal and Professional Qualities of a Health Care Team Member
- All healthcare providers should project a positive self-image and appear professionally.
- Healthcare providers must adhere to employer dress codes and maintain a neat, clean, professional appearance.
- Adequate sleep is important; the amount of sleep required varies between individuals.
- Appropriate attire for all health professions includes clean, neat jeans.
- Uniforms of a specific color are sometimes required for certain healthcare professions.
- Appropriate identification badges are required in most health care facilities.
- Shoes worn with a uniform should have a low-heeled design.
- Fancy or extreme hairstyles are inappropriate for a healthcare workplace.
- Perfumes and aftershave lotions should not be used in healthcare settings.
- Jewelry is usually not allowed in the workplace for certain health care professions.
- Long nails are inappropriate in healthcare settings since they can interfere with procedures.
- Hair ornaments are acceptable, provided they are properly secured.
- Errors in patient records should be corrected neatly, noting the error and initials of the person correcting it.
- Patients with aphasia may not comprehend spoken words, though they can hear them.
- Visible tattoos are typically not permitted in healthcare settings.
- Many people do not admit they do not understand medical terms due to the worry that they will seem unintelligent.
- Feedback, in a communication process, arises from the receiver's response to the message.
- Good listening skills require constant practice and there are various techniques to improve listening habits.
- Constant change in healthcare requires new techniques and procedures for improvement.
- Teamwork in a health care setting enables efficient goal accomplishment.
- Teamwork allows for quicker problem solving and efficient goal achievement.
- Most people form a first impression of another person based on appearance within the first seven seconds.
- Tobacco usage impacts various body systems.
- Communication involves the exchange of information, thoughts, ideas, and feelings.
- Communication barriers can arise from prejudice, attitudes, physical disabilities, and cultural diversity.
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