Health Care Team Communication and Computer Recording Quiz
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Questions and Answers

What should you do before saving your entries in the computer log?

  • Change your username
  • Check the time your entry is made (correct)
  • Log in using another person's username
  • Do not review your entry

    • What should you do if you need to make a change to a mistaken entry on the computer log?

  • Save the entry first and then make changes
  • Follow the manufacturer's instructions for changing or un-charting a mistaken entry (correct)
  • Log off without making any changes
  • Ignore the mistaken entry

    • Why is it important to log off when done charting on the computer?

  • To delete all saved entries
  • To hide your entries from other users
  • To make it difficult for you to log in next time
  • To prevent others from charting under your username (correct)

    • When answering the telephone, what should you do to be professional?

    <p>Greet the caller and state your name, title, and unit where you work</p> Signup and view all the answers

    If you have to put a caller on hold, for how long should you do it?

    <p>For only a short time</p> Signup and view all the answers

    What should you do if you are asked to take a message?

    <p>Write it down carefully and repeat it to the caller to confirm</p> Signup and view all the answers

    What should you do if a caller asks for personal information about someone receiving care?

    <p>Be cautious as providing such information could breach privacy</p> Signup and view all the answers

    What should you do if you are unsure about what information to provide to the caller?

    <p>Ask your supervisor for guidance</p> Signup and view all the answers

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