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Questions and Answers

What is one of the primary benefits of organizational training?

It guarantees higher salaries for all employees.

It enhances overall job satisfaction for employees. (correct)

It eliminates the need for performance evaluations.

It reduces the need for hiring new employees.

Which training type is primarily focused on newly hired employees?

Refresher training

Induction training (correct)

Job training

Technical training

Which of the following outcomes is NOT associated with effective organizational training?

Attraction of top talent

Higher employee engagement

Improved customer satisfaction

Decreased company revenue (correct)

What is the first step in the training program approach outlined?

Define training objectives Signup and view all the answers

Which of the following is a potential effect of organizational training on employees?

Greater company loyalty Signup and view all the answers

What is the purpose of gathering input from employees during the training program approach?

To tailor training objectives to organizational needs Signup and view all the answers

Which of the following statements about on-the-job training (OJT) is true?

It is usually conducted by experienced personnel. Signup and view all the answers

What benefit does organizational training offer to companies?

It promotes better organizational performance. Signup and view all the answers

What is the last step in the training program approach?

Measure effectiveness Signup and view all the answers

What is a primary disadvantage of internal training?

There is a risk of groupthink among employees. Signup and view all the answers

Which of the following is an advantage of external training?

It offers insights from industry experts. Signup and view all the answers

How does internal training impact relationships among team members?

It enhances relationships by promoting collaboration. Signup and view all the answers

One of the disadvantages of external training is that it:

May take longer to organize. Signup and view all the answers

What contributes to employees becoming isolated in internal training environments?

Working too frequently with the same team members. Signup and view all the answers

What can be a risk of using outdated training techniques?

It can damage the brand and business. Signup and view all the answers

Why might companies favor external training sessions?

They provide a fresh perspective away from traditional methods. Signup and view all the answers

What complicates the process of attending external training sessions for employees?

Limited time slots for registration each year. Signup and view all the answers

Which of the following is a characteristic of internal training?

It requires minimal setup and costs. Signup and view all the answers

What is a potential consequence of employees being trained only internally?

They may resist new techniques and practices. Signup and view all the answers

Study Notes

Chapter 1: Training and Development

This chapter covers organizational training, its purpose, effects, program approaches, types, internal/external training, and the role of HRDF in Malaysia.

1.0 In-Organization Training

Organizational training is the process of transferring knowledge within an organization.
This type of training focuses on developing employees for their current jobs and preparing them for future roles and responsibilities.
It includes teaching new skills and educating employees about organizational systems, processes, and tools.
Successful training programs support company business objectives.

1.1 What is the Purpose of Organizational Training?

Employees want to feel competent knowing what is expected of them.
Organizational training leads to better performance, positively impacting customer satisfaction and the revenue/profits of a company.
Achieving better performance and company results.
Employees stay relevant and are able to take on new challenges.
Employees being good at their jobs leads to greater job satisfaction.

1.2 The Effects of Organizational Training

Employees feel empowered.
Organizations have higher employee engagement.
Employees have greater company loyalty.
Organizations attract the best talent.

1.3 Training Program Approach

Define training objectives based on organizational needs.
Ask employees for input.
Collect knowledge from within the organization.
Transfer knowledge via the training program.
Make training part of the company culture.
Measure effectiveness.

1.4 Types of Training in HRM

Induction Training
Job Training
Training for Promotion
Refresher Training

1.2 The Effects of Organizational Training: Induction & Job Training

Induction Training: New workers are treated properly upon joining the organization. Newcomers must be properly guided with elementary training.
Job Training: Job training is typically imparted by senior workers, supervisors, or special instructors detailed by management for on-the-job training (OJT).

1.5 Internal and External Training

Internal Training: Internal training sessions are conducted by personnel employed within the company.
External Training: External training is conducted by outside experts or influencers. External training may include engaging external partners, like suppliers, and can offer fresh perspectives.

1.5 Internal and External Training: Advantages and Disadvantages

Internal Training: Easy to set up, quick, and inexpensive, however, it might be limited by the internal knowledge base. Employees might fall into groupthink and be less adaptable to new technologies.
External Training: Offers fresh perspectives (external experts) and helps employees embrace new approaches but is often more expensive and time-consuming to organize.

1.6 The Role of HRDF in Malaysia

The PSMB Act 2001 establishes the human resource development levy (HRDF).
HRDF is used to promote training and development for employees, apprentices, and trainees.
HRDF will oversee the fund, its administration, and matters connected to its operation.