Questions and Answers
What are the main work tasks for an Operations Executive at Hark Music?
What is the notice period to cancel a lesson for private coaching students?
1 day before the scheduled lesson (by 4pm)
Is the registration fee a one-time fee?
Yes
Course fees are transferable between students.
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What should students do if they want to stop lessons?
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If the coach is sick, what is the first priority?
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How much is the registration fee for new students?
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Students can shift lesson timings as per the coach's request.
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What happens to credit left in the student account?
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Which of these tasks is a main work task during a typical day at Hark Music?
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What should you do at the start of your duty?
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The notice period to cancel a lesson for private coaching students is ___ before the scheduled lesson.
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How are fees collected?
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The registration fee is a one-time fee.
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Can you offset credits left in student accounts without checking with the supervisor?
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Coaches can request to change lesson timings without submitting a form.
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What must students do if they want to stop their lessons?
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Study Notes
Operations Executive Team Member Responsibilities
- Prioritize daily tasks: monitor WhatsApp, Telegram, emails, and HarkNet administration.
- Monitor and respond to incoming WhatsApp chats and Telegram messages for student and coach support.
- Ensure proper documentation and class management in HarkNet, including creating classes, enrolling students, and managing attendance.
Good Work Practices
- Start the day by reviewing the daily calendar for class schedules and any new trials.
- Check the Dashboard for highlights to stay informed on current classes.
- Quickly scan emails and messages to identify urgent tasks and prioritize accordingly.
Urgent Messages
- Focus on urgent WhatsApp messages related to trial students, payment inquiries, and student lateness.
- Support coaches with issues such as student absences, late arrivals, or emergency leave requests.
End-of-Day Procedures
- Report any discrepancies or urgent matters in group chat and hand over critical tasks to team members if absent the following day.
Essential Conduct Guidelines
- Always seek assistance or clarification from team members when needed.
- Avoid offsetting student credits without verification; consult with the team regarding any student account balances.
- Maintain privacy by not revealing coaches' contact information and verify lesson arrangements before confirming with students.
Student Policies
- Course fees can be transferred between courses, but not to another person without management approval.
- Cancellation notice period for private coaching: one day before by 4 pm; small groups do not allow regular cancellation, only rescheduling.
- Procedures for coach absence include rescheduling, make-up lessons, or a stand-in if necessary.
Fee Management
- Fees collected via Direct-Debit, Visa/MasterCard, or PayNow; discounts for Direct-Debit enrollment.
- Cease Direct-Debit upon filing for deferment or withdrawal, ensuring no transactions post-inactivity.
- Students wishing to stop lessons can apply for deferment or withdraw via email, but resuming incurs a registration fee.
Miss-a-Lesson Policy
- Options for missed lessons: attend another class with the same coach or schedule a 15-min individual session.
- Advance notice of one week is recommended for absences, which should be reported through the HarkLearners Portal.
Registration and Payment
- The registration fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof50 covers course materials and is a one-time fee for all new students; discounted fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof30 applies if registered within three days post-trial.
- Partial payments cannot be offset without supervisor verification.
Lesson Schedule Management
- Shifting lesson timings requires a formal request via the Coach Request Form, ensuring all factors are considered before approval.
- All requests are processed through established communication channels, and outcomes are communicated back to the coach.
Operations Executive Team Member Responsibilities
- Prioritize daily tasks: monitor WhatsApp, Telegram, emails, and HarkNet administration.
- Monitor and respond to incoming WhatsApp chats and Telegram messages for student and coach support.
- Ensure proper documentation and class management in HarkNet, including creating classes, enrolling students, and managing attendance.
Good Work Practices
- Start the day by reviewing the daily calendar for class schedules and any new trials.
- Check the Dashboard for highlights to stay informed on current classes.
- Quickly scan emails and messages to identify urgent tasks and prioritize accordingly.
Urgent Messages
- Focus on urgent WhatsApp messages related to trial students, payment inquiries, and student lateness.
- Support coaches with issues such as student absences, late arrivals, or emergency leave requests.
End-of-Day Procedures
- Report any discrepancies or urgent matters in group chat and hand over critical tasks to team members if absent the following day.
Essential Conduct Guidelines
- Always seek assistance or clarification from team members when needed.
- Avoid offsetting student credits without verification; consult with the team regarding any student account balances.
- Maintain privacy by not revealing coaches' contact information and verify lesson arrangements before confirming with students.
Student Policies
- Course fees can be transferred between courses, but not to another person without management approval.
- Cancellation notice period for private coaching: one day before by 4 pm; small groups do not allow regular cancellation, only rescheduling.
- Procedures for coach absence include rescheduling, make-up lessons, or a stand-in if necessary.
Fee Management
- Fees collected via Direct-Debit, Visa/MasterCard, or PayNow; discounts for Direct-Debit enrollment.
- Cease Direct-Debit upon filing for deferment or withdrawal, ensuring no transactions post-inactivity.
- Students wishing to stop lessons can apply for deferment or withdraw via email, but resuming incurs a registration fee.
Miss-a-Lesson Policy
- Options for missed lessons: attend another class with the same coach or schedule a 15-min individual session.
- Advance notice of one week is recommended for absences, which should be reported through the HarkLearners Portal.
Registration and Payment
- The registration fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof50 covers course materials and is a one-time fee for all new students; discounted fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof30 applies if registered within three days post-trial.
- Partial payments cannot be offset without supervisor verification.
Lesson Schedule Management
- Shifting lesson timings requires a formal request via the Coach Request Form, ensuring all factors are considered before approval.
- All requests are processed through established communication channels, and outcomes are communicated back to the coach.
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Description
Prioritized tasks of an executive team member at Hark Music, including monitoring and responding to various communication channels and administrative tasks.
