Podcast
Questions and Answers
What are the main work tasks for an Operations Executive at Hark Music?
What are the main work tasks for an Operations Executive at Hark Music?
What is the notice period to cancel a lesson for private coaching students?
What is the notice period to cancel a lesson for private coaching students?
1 day before the scheduled lesson (by 4pm)
Is the registration fee a one-time fee?
Is the registration fee a one-time fee?
Yes
Course fees are transferable between students.
Course fees are transferable between students.
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What should students do if they want to stop lessons?
What should students do if they want to stop lessons?
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If the coach is sick, what is the first priority?
If the coach is sick, what is the first priority?
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How much is the registration fee for new students?
How much is the registration fee for new students?
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Students can shift lesson timings as per the coach's request.
Students can shift lesson timings as per the coach's request.
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What happens to credit left in the student account?
What happens to credit left in the student account?
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Which of these tasks is a main work task during a typical day at Hark Music?
Which of these tasks is a main work task during a typical day at Hark Music?
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What should you do at the start of your duty?
What should you do at the start of your duty?
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The notice period to cancel a lesson for private coaching students is ___ before the scheduled lesson.
The notice period to cancel a lesson for private coaching students is ___ before the scheduled lesson.
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How are fees collected?
How are fees collected?
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The registration fee is a one-time fee.
The registration fee is a one-time fee.
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Can you offset credits left in student accounts without checking with the supervisor?
Can you offset credits left in student accounts without checking with the supervisor?
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Coaches can request to change lesson timings without submitting a form.
Coaches can request to change lesson timings without submitting a form.
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What must students do if they want to stop their lessons?
What must students do if they want to stop their lessons?
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Study Notes
Operations Executive Team Member Responsibilities
- Prioritize daily tasks: monitor WhatsApp, Telegram, emails, and HarkNet administration.
- Monitor and respond to incoming WhatsApp chats and Telegram messages for student and coach support.
- Ensure proper documentation and class management in HarkNet, including creating classes, enrolling students, and managing attendance.
Good Work Practices
- Start the day by reviewing the daily calendar for class schedules and any new trials.
- Check the Dashboard for highlights to stay informed on current classes.
- Quickly scan emails and messages to identify urgent tasks and prioritize accordingly.
Urgent Messages
- Focus on urgent WhatsApp messages related to trial students, payment inquiries, and student lateness.
- Support coaches with issues such as student absences, late arrivals, or emergency leave requests.
End-of-Day Procedures
- Report any discrepancies or urgent matters in group chat and hand over critical tasks to team members if absent the following day.
Essential Conduct Guidelines
- Always seek assistance or clarification from team members when needed.
- Avoid offsetting student credits without verification; consult with the team regarding any student account balances.
- Maintain privacy by not revealing coaches' contact information and verify lesson arrangements before confirming with students.
Student Policies
- Course fees can be transferred between courses, but not to another person without management approval.
- Cancellation notice period for private coaching: one day before by 4 pm; small groups do not allow regular cancellation, only rescheduling.
- Procedures for coach absence include rescheduling, make-up lessons, or a stand-in if necessary.
Fee Management
- Fees collected via Direct-Debit, Visa/MasterCard, or PayNow; discounts for Direct-Debit enrollment.
- Cease Direct-Debit upon filing for deferment or withdrawal, ensuring no transactions post-inactivity.
- Students wishing to stop lessons can apply for deferment or withdraw via email, but resuming incurs a registration fee.
Miss-a-Lesson Policy
- Options for missed lessons: attend another class with the same coach or schedule a 15-min individual session.
- Advance notice of one week is recommended for absences, which should be reported through the HarkLearners Portal.
Registration and Payment
- The registration fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof50 covers course materials and is a one-time fee for all new students; discounted fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof30 applies if registered within three days post-trial.
- Partial payments cannot be offset without supervisor verification.
Lesson Schedule Management
- Shifting lesson timings requires a formal request via the Coach Request Form, ensuring all factors are considered before approval.
- All requests are processed through established communication channels, and outcomes are communicated back to the coach.
Operations Executive Team Member Responsibilities
- Prioritize daily tasks: monitor WhatsApp, Telegram, emails, and HarkNet administration.
- Monitor and respond to incoming WhatsApp chats and Telegram messages for student and coach support.
- Ensure proper documentation and class management in HarkNet, including creating classes, enrolling students, and managing attendance.
Good Work Practices
- Start the day by reviewing the daily calendar for class schedules and any new trials.
- Check the Dashboard for highlights to stay informed on current classes.
- Quickly scan emails and messages to identify urgent tasks and prioritize accordingly.
Urgent Messages
- Focus on urgent WhatsApp messages related to trial students, payment inquiries, and student lateness.
- Support coaches with issues such as student absences, late arrivals, or emergency leave requests.
End-of-Day Procedures
- Report any discrepancies or urgent matters in group chat and hand over critical tasks to team members if absent the following day.
Essential Conduct Guidelines
- Always seek assistance or clarification from team members when needed.
- Avoid offsetting student credits without verification; consult with the team regarding any student account balances.
- Maintain privacy by not revealing coaches' contact information and verify lesson arrangements before confirming with students.
Student Policies
- Course fees can be transferred between courses, but not to another person without management approval.
- Cancellation notice period for private coaching: one day before by 4 pm; small groups do not allow regular cancellation, only rescheduling.
- Procedures for coach absence include rescheduling, make-up lessons, or a stand-in if necessary.
Fee Management
- Fees collected via Direct-Debit, Visa/MasterCard, or PayNow; discounts for Direct-Debit enrollment.
- Cease Direct-Debit upon filing for deferment or withdrawal, ensuring no transactions post-inactivity.
- Students wishing to stop lessons can apply for deferment or withdraw via email, but resuming incurs a registration fee.
Miss-a-Lesson Policy
- Options for missed lessons: attend another class with the same coach or schedule a 15-min individual session.
- Advance notice of one week is recommended for absences, which should be reported through the HarkLearners Portal.
Registration and Payment
- The registration fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof50 covers course materials and is a one-time fee for all new students; discounted fee of 50coverscoursematerialsandisaone−timefeeforallnewstudents;discountedfeeof30 applies if registered within three days post-trial.
- Partial payments cannot be offset without supervisor verification.
Lesson Schedule Management
- Shifting lesson timings requires a formal request via the Coach Request Form, ensuring all factors are considered before approval.
- All requests are processed through established communication channels, and outcomes are communicated back to the coach.
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Description
Prioritized tasks of an executive team member at Hark Music, including monitoring and responding to various communication channels and administrative tasks.
