Podcast
Questions and Answers
What is 'netiquette' in the context of professional online communication?
What is 'netiquette' in the context of professional online communication?
Why is it important to be tactful when writing online?
Why is it important to be tactful when writing online?
What is a key consideration when communicating with people from different cultures online?
What is a key consideration when communicating with people from different cultures online?
What should you do before reacting to an online post?
What should you do before reacting to an online post?
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Why should you avoid 'flaming' in online communication?
Why should you avoid 'flaming' in online communication?
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What should you do if you receive an email that you're not sure about?
What should you do if you receive an email that you're not sure about?
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What is a key aspect of online communication to keep in mind?
What is a key aspect of online communication to keep in mind?
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Why should you be careful when forwarding emails?
Why should you be careful when forwarding emails?
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What is an important aspect of online communication to respect?
What is an important aspect of online communication to respect?
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What should you do when you make a mistake in online communication?
What should you do when you make a mistake in online communication?
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Study Notes
Business Communication
- Texting is useful for short exchanges and staying connected when talking on the phone would be cumbersome.
- Texting is not suitable for long or complicated messages, and consideration should be given to the audience.
Guidelines for Effective Business Texting
- Know your recipient and anticipate unintentional misinterpretation.
- Use appropriate words, terms, or abbreviations to deliver your message effectively.
- Don't text and drive.
- Email is a familiar and widely used mode of business communication.
- It has largely replaced print hard copy letters for external correspondence and often replaces memos for internal communication.
- Professional emails require attention to the writing context, and elements of form can indicate a writer's understanding of audience and purpose.
Guidelines for Effective Business Emails
- Not specified in the text.
Memos
- Memos are versatile documents used in professional settings to pass along or request information, outline policies, present short reports, and propose ideas.
- Memos are often used to inform, but can also be persuasive documents.
Memo Format
- A Memo Header Block appears at the top left side of the memo, containing detailed information on the recipient, sender, and purpose.
- The Memo Message should answer the following questions:
- Why am I reading this?
- What do I need to know?
- What am I expected to do now?
Letters
- Letters are brief messages sent to recipients outside the organization, often printed on letterhead paper.
- Letters are generally limited to one or two pages.
Netiquette and Online Correspondence
- Netiquette refers to proper etiquette for using the internet in a professional context.
- Online writing requires tact, skill, and awareness that what you write may be seen by people you never considered as your intended audience.
- Personal online interactions can leave a lasting image, literally.
Guidelines for Online Postings
- Know your context and avoid assumptions about your readers.
- Remember the human behind the words and ask for clarification before making judgment.
- Recognize that text is permanent, be judicious and diplomatic, and avoid flaming.
- Respect privacy and original ideas, and ask the author of an email for permission before forwarding the communication.
- Accept and forgive mistakes.
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Description
Learn about the importance of considering your audience and message when texting for business purposes. Discover the do's and don'ts of effective business texting.
