Podcast
Questions and Answers
What is the first step in personalizing the welcome experience for customers?
What is the first step in personalizing the welcome experience for customers?
- Introduce the sales coordinator
- Address the customer by their name (correct)
- Offer them a beverage of their choice
- Provide a discount for their next visit
What should the Centre Host and Sales Coordinator do upon greeting the customer?
What should the Centre Host and Sales Coordinator do upon greeting the customer?
- Ask about their previous experiences
- Introduce themselves by name (correct)
- Immediately take their order
- Offer them a complimentary dessert
If a customer opts for a latte, what special offer should be presented to them?
If a customer opts for a latte, what special offer should be presented to them?
- A loyalty program enrollment
- The signature INFINITI Latte art (correct)
- A free muffin with their drink
- A choice of flavored syrup
What type of cups should be avoided during the customer welcome process?
What type of cups should be avoided during the customer welcome process?
Which of the following elements is least important in personalizing the customer experience?
Which of the following elements is least important in personalizing the customer experience?
Flashcards
Personalized Welcome
Personalized Welcome
Greeting a customer by using their name.
Host Introductions
Host Introductions
Introduce yourself clearly, including your name.
Beverage Service
Beverage Service
Offer a beverage to a customer, if they choose a latte, present it with INFINITI's special art.
Sustainable Practices
Sustainable Practices
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Study Notes
Guest Welcome Protocol
- Personalize the customer experience by addressing them by name.
- Host and Sales Coordinator should introduce themselves using their names.
- Offer a beverage; if a latte is requested, offer an INFINITI Latte Signature art.
- Avoid using paper or plastic cups.
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