Podcast
Questions and Answers
What is the first step in personalizing the welcome experience for customers?
What is the first step in personalizing the welcome experience for customers?
What should the Centre Host and Sales Coordinator do upon greeting the customer?
What should the Centre Host and Sales Coordinator do upon greeting the customer?
If a customer opts for a latte, what special offer should be presented to them?
If a customer opts for a latte, what special offer should be presented to them?
What type of cups should be avoided during the customer welcome process?
What type of cups should be avoided during the customer welcome process?
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Which of the following elements is least important in personalizing the customer experience?
Which of the following elements is least important in personalizing the customer experience?
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Study Notes
Guest Welcome Protocol
- Personalize the customer experience by addressing them by name.
- Host and Sales Coordinator should introduce themselves using their names.
- Offer a beverage; if a latte is requested, offer an INFINITI Latte Signature art.
- Avoid using paper or plastic cups.
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Description
This quiz covers essential guidelines for welcoming guests effectively. It emphasizes personalizing the experience by addressing guests by name and providing a friendly introduction. Additionally, it highlights the importance of beverage offerings and environmentally-friendly practices.
