Podcast
Questions and Answers
What should you do when greeting a guest? 1. Greet the guest with warm, friendly smile; maintain proper body posture; keep eye contact and ensure at all times to establish a professional approach throughout the ______
What should you do when greeting a guest? 1. Greet the guest with warm, friendly smile; maintain proper body posture; keep eye contact and ensure at all times to establish a professional approach throughout the ______
interaction
What should you do if you don't know the guest's name? 2. Request politely for guest's name if not known. Once the name is known, welcome the guest by addressing him/her using last name and ______
What should you do if you don't know the guest's name? 2. Request politely for guest's name if not known. Once the name is known, welcome the guest by addressing him/her using last name and ______
courtesy title
What information should you confirm with the guest? 6. Confirm with the Guest for following information; 7. The room category the Guest would wish to obtain accommodation with the Hotel. 8. Number of nights the Guest wishes to stay with the Hotel. 9. Check Occupancy forecast in the Current Hotel Status (Front Desk Module / ______ that the guest expresses his/her interest to stay with the Hotel.
What information should you confirm with the guest? 6. Confirm with the Guest for following information; 7. The room category the Guest would wish to obtain accommodation with the Hotel. 8. Number of nights the Guest wishes to stay with the Hotel. 9. Check Occupancy forecast in the Current Hotel Status (Front Desk Module / ______ that the guest expresses his/her interest to stay with the Hotel.
Enquiry
