Hospitality Chapter 16: Meeting Guest Needs

Questions and Answers

What year was the Hôtel Ritz in Paris opened?

1905

1898 (correct)

1895

1900

What was the purpose of the first hotels established in America around 1607?

Long-term residence

Cultural exchanges

Business meetings and gatherings (correct)

Leisure and tourism

Which hotel is considered the first modern and luxurious hotel in the United States?

Tremont Hotel (correct)

Grand Hotel

City Hotel

Savoy Hotel

During what period did hotels begin developing in size and luxury in the United States?

1829 - 1950 Signup and view all the answers

What significant transportation development in the 19th century influenced hotel construction in the United States?

Railroads Signup and view all the answers

What distinguished the hotel industry in the 18th century during the American Revolution?

Change in terminology to 'Hotel' Signup and view all the answers

What type of services did the first class hotels start offering by 1900?

Steam heat and electric call bells Signup and view all the answers

The hotel types established in the United States differed based on their location. What were the common terms used?

Tavern, Inn, Ordinary Signup and view all the answers

What was the first hotel built in the United States around 1794?

City Hotel Signup and view all the answers

What amenities did the Tremont Hotel offer that were considered special for its time?

Single rooms and French cuisine Signup and view all the answers

What type of travelers commonly visited Italy during the 15th century?

Pilgrims and scholars Signup and view all the answers

What was one of the significant outcomes of the travel to Italy in the 15th century?

Formation of a hospitality association Signup and view all the answers

What innovation significantly influenced transportation in the 19th century?

Development of steamships Signup and view all the answers

Which hotel is recognized as one of the most luxurious in England, opening in 1889?

Savoy Hotel Signup and view all the answers

Who is known as the father of modern gastronomy, associated with the Savoy Hotel?

Auguste Escoffier Signup and view all the answers

Which individual is acknowledged as a pioneer in luxury hospitality during the 19th century?

César Ritz Signup and view all the answers

What is a notable outcome of the industrial revolution on the travel industry?

Emergence of seaside resorts Signup and view all the answers

What important feature did the Savoy Hotel introduce in its services?

Self-generated electricity Signup and view all the answers

What method of transportation was developed in the 20th century that revolutionized travel?

Air travel Signup and view all the answers

Which aspect of hospitality management is César Ritz particularly known for?

Luxury customer experiences Signup and view all the answers

What aspect characterizes the category of facilities known as lodging?

Places for overnight stays Signup and view all the answers

Which of the following best describes the economic impact of the lodging industry in 2012 in the USA?

Generates over $140.6 billion in revenues Signup and view all the answers

In ancient Greece, taverns served what primary purpose?

Small accommodations for travelers Signup and view all the answers

What significant development occurred in the Roman Empire around 400 AD regarding lodging?

Creation of detailed maps showing lodging locations Signup and view all the answers

During the Middle Ages, what was the primary function of religious centers related to lodging?

Offering free stays for pilgrims Signup and view all the answers

How did the Crusades influence the lodging industry?

Increased demand for accommodations Signup and view all the answers

What characterized the era known as The Renaissance in terms of travel and lodging?

Increased interest in scientific exploration Signup and view all the answers

Before the establishment of organized hotels, where did most travelers typically lodge?

Simple caravan shelters Signup and view all the answers

Which aspect of lodging during the Roman Empire differed from that of the Middle Ages?

Openness to all social classes Signup and view all the answers

How did the expansion of the Roman Empire affect the lodging options available?

Diverse accommodations due to increased trade Signup and view all the answers

In what manner did the lodging experience improve during The Renaissance?

More luxurious and comfortable options became available Signup and view all the answers

What was crucial for the development of hotels in major cities during the Roman Empire?

Population growth and trade expansion Signup and view all the answers

What role did inns and taverns play in society during the Crusades?

Facilitated safe havens for travelers Signup and view all the answers

What are the five criteria for classifying hotels?

Location, Service Level, Amenities, Price, Target Market Signup and view all the answers

Which group accounts for the largest percentage of hotel guests?

Leisure travelers Signup and view all the answers

Which type of traveler is characterized by individuals traveling alone for short-term engagements?

Transient business travelers Signup and view all the answers

Which of the following is NOT a type of guest classified under SMERF?

Corporate executives Signup and view all the answers

What is the main function of organizations like AAA and the Mobil Travel Service in the lodging industry?

To evaluate lodging properties based on set criteria Signup and view all the answers

Which hotel type is least likely to be referred to as a 'tavern'?

Boutique hotels Signup and view all the answers

How has the lodging industry evolved over thousands of years?

By adapting to changing transportation and guest needs Signup and view all the answers

What percentage of hotel guests typically travel for personal or family reasons?

22% Signup and view all the answers

Study Notes

Evolution of Lodging

Lodging has existed for thousands of years, adapting to travelers' needs.
Historical types include hotels, motels, inns, and taverns.
Modern lodging is characterized as part of the hospitality industry, alongside food and beverage services.

Lodging Industry Statistics (USA, 2012)

Over 49,500 lodging properties and 4.6 million guest rooms.
Generates over $140.6 billion in annual revenue.
Supports more than 7.5 million jobs.

Principal Customer Types

Leisure travelers seeking vacations.
Transient business travelers (individuals).
Conference attendees from businesses.
International travelers exploring new destinations.
SMERF groups: Social, Military, Educational, Religious, and Fraternal events.
Breakdown: 25% group meetings, 29% business, 24% leisure, 22% personal reasons.

Classification of Hotels

Hotels can be categorized based on criteria like service level, price, location, and amenities.
Recognized types include luxury, mid-scale, economy, boutique, and extended-stay hotels.

Ratings and Evaluations

Lodging properties are evaluated by organizations like AAA and Mobil Travel Services.
Rating criteria include cleanliness, comfort, service quality, and available amenities.

Historical Context of Hotels

Ancient lodging included caravanserais, rudimentary accommodations for travelers and merchants.
The Greeks established small lodging facilities called taverns around 50 B.C., providing food and social spaces.
Roman Empire saw organized lodging with mapped accommodations and food services, promoting travel across Europe and extending into North Africa.

Medieval Period

Characterized by instability, leading to a decline in travel and lodging businesses.
Religious centers provided shelter for pilgrims, offering free accommodation supported by church funds.

Renaissance Period

Marked the beginning of organized travel focused on arts, sciences, and commerce, enhancing lodging demand.
Emergence of inns and taverns across towns, responding to increased travel for trade and education.

Modern Developments (17th-20th Century)

Industrial Revolution introduced steamships and trains, expanding travel options and lodging needs.
Luxury hotels like The Savoy opened in the late 19th century, offering high-end amenities.
The first luxury hotel in the UK was The Savoy in London, which began electricity service and top-tier dining.

Pioneers and Leaders in Hospitality

Caesar Ritz known as the "king of hoteliers," founded the Ritz-Carlton hotel brand and set high standards for luxury.
The first hotel in America, established around 1607, was influenced by English lodging styles and served as meetings for business.

Notable Hotels in America

The City Hotel opened in New York in 1794 as the first hotel using the term “hotel”.
The Tremont Hotel in Boston epitomized modern luxury with numerous amenities, paving the way for upscale hotels across the East Coast.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Explore the evolution of lodging and its correlation with transportation and guest requirements in this chapter. Learn about hotel classifications, customer types, and how the industry adapts to market demands. This chapter provides essential insights into the hospitality sector.