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Questions and Answers
What is the key element to consider when seating guests?
What should a hostess do when guests have special requests?
Why is it important to keep track of the wait time?
What is a key trait a hostess should possess in a busy restaurant?
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Why is it important for a hostess to be knowledgeable about the restaurant's menu and specials?
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What is the primary purpose of greeting guests in a restaurant?
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What should you do when greeting guests by name?
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Why is it important to ask guests for their party size?
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What should you avoid when greeting guests?
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What is the result of following the tips for greeting guests?
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Study Notes
Greeting Guests
- Make eye contact, smile, and introduce yourself to greet guests in a friendly and welcoming way
- Ask guests for their name and party size to show attention and care
- Examples of greetings include:
- "Welcome to Eataly. My name is Linda. How can I help you today?"
- "Welcome to Eataly. My name is Linda. How many people are in your party?"
- "Good evening, [guest name]. We have a table ready for you right this way."
- "Hi there! How are you today? Can I get you something to drink while you wait?"
- "Thank you for choosing Eataly. We hope you enjoy your meal."
- Avoid being rude, dismissive, rushed, or stressed when greeting guests
- Be patient, understanding, and thankful for guests' business
Seating Guests
- Use the restaurant's floor/seating plan to seat guests quickly and efficiently
- Accommodate guests' needs, such as seating them in a specific area or providing a highchair for a child
- Refer to the Resto Guru section for further information on assigning a table and adding a waitlist
- Tips for seating guests include:
- Greeting guests promptly and warmly
- Accommodating guests' needs as best as possible
- Walking one step ahead of guests to guide them to the table
- Keeping track of wait time and being polite and professional
- Being knowledgeable about the restaurant's menu and specials
- Being able to handle multiple tasks simultaneously and working well under pressure
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Description
Learn how to greet guests with confidence and friendly demeanor. Understand the importance of eye contact, smiling, and introducing yourself as a hostess.
