Greeting Guests: Hospitality Essentials
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Questions and Answers

What is the key element to consider when seating guests?

  • Walking one step behind the guests
  • Seating guests in a specific area only
  • Providing a highchair for every child
  • Accommodating guests' needs (correct)

    • What should a hostess do when guests have special requests?

  • Politely decline their requests
  • Do their best to accommodate their request (correct)
  • Ask them to wait for a few minutes
  • Tell them it's not possible

    • Why is it important to keep track of the wait time?

  • To inform the chef about the delay
  • To chat with the guests and build a rapport
  • To impress the manager with your multitasking skills
  • To let guests know how long they can expect to wait for a table (correct)

    • What is a key trait a hostess should possess in a busy restaurant?

    <p>Ability to work well under pressure</p> Signup and view all the answers

    Why is it important for a hostess to be knowledgeable about the restaurant's menu and specials?

    <p>To answer guests' questions and make recommendations</p> Signup and view all the answers

    What is the primary purpose of greeting guests in a restaurant?

    <p>To create a positive and memorable experience for guests</p> Signup and view all the answers

    What should you do when greeting guests by name?

    <p>Show that you are paying attention and care about them as individuals</p> Signup and view all the answers

    Why is it important to ask guests for their party size?

    <p>To seat them at the appropriate table</p> Signup and view all the answers

    What should you avoid when greeting guests?

    <p>Being rude or dismissive</p> Signup and view all the answers

    What is the result of following the tips for greeting guests?

    <p>A positive and memorable experience for guests</p> Signup and view all the answers

    Study Notes

    Greeting Guests

    • Make eye contact, smile, and introduce yourself to greet guests in a friendly and welcoming way
    • Ask guests for their name and party size to show attention and care
    • Examples of greetings include:
      • "Welcome to Eataly. My name is Linda. How can I help you today?"
      • "Welcome to Eataly. My name is Linda. How many people are in your party?"
      • "Good evening, [guest name]. We have a table ready for you right this way."
      • "Hi there! How are you today? Can I get you something to drink while you wait?"
      • "Thank you for choosing Eataly. We hope you enjoy your meal."
    • Avoid being rude, dismissive, rushed, or stressed when greeting guests
    • Be patient, understanding, and thankful for guests' business

    Seating Guests

    • Use the restaurant's floor/seating plan to seat guests quickly and efficiently
    • Accommodate guests' needs, such as seating them in a specific area or providing a highchair for a child
    • Refer to the Resto Guru section for further information on assigning a table and adding a waitlist
    • Tips for seating guests include:
      • Greeting guests promptly and warmly
      • Accommodating guests' needs as best as possible
      • Walking one step ahead of guests to guide them to the table
      • Keeping track of wait time and being polite and professional
      • Being knowledgeable about the restaurant's menu and specials
      • Being able to handle multiple tasks simultaneously and working well under pressure

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    Description

    Learn how to greet guests with confidence and friendly demeanor. Understand the importance of eye contact, smiling, and introducing yourself as a hostess.

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