Podcast
Questions and Answers
What is the key element to consider when seating guests?
What is the key element to consider when seating guests?
What should a hostess do when guests have special requests?
What should a hostess do when guests have special requests?
Why is it important to keep track of the wait time?
Why is it important to keep track of the wait time?
What is a key trait a hostess should possess in a busy restaurant?
What is a key trait a hostess should possess in a busy restaurant?
Signup and view all the answers
Why is it important for a hostess to be knowledgeable about the restaurant's menu and specials?
Why is it important for a hostess to be knowledgeable about the restaurant's menu and specials?
Signup and view all the answers
What is the primary purpose of greeting guests in a restaurant?
What is the primary purpose of greeting guests in a restaurant?
Signup and view all the answers
What should you do when greeting guests by name?
What should you do when greeting guests by name?
Signup and view all the answers
Why is it important to ask guests for their party size?
Why is it important to ask guests for their party size?
Signup and view all the answers
What should you avoid when greeting guests?
What should you avoid when greeting guests?
Signup and view all the answers
What is the result of following the tips for greeting guests?
What is the result of following the tips for greeting guests?
Signup and view all the answers
Study Notes
Greeting Guests
- Make eye contact, smile, and introduce yourself to greet guests in a friendly and welcoming way
- Ask guests for their name and party size to show attention and care
- Examples of greetings include:
- "Welcome to Eataly. My name is Linda. How can I help you today?"
- "Welcome to Eataly. My name is Linda. How many people are in your party?"
- "Good evening, [guest name]. We have a table ready for you right this way."
- "Hi there! How are you today? Can I get you something to drink while you wait?"
- "Thank you for choosing Eataly. We hope you enjoy your meal."
- Avoid being rude, dismissive, rushed, or stressed when greeting guests
- Be patient, understanding, and thankful for guests' business
Seating Guests
- Use the restaurant's floor/seating plan to seat guests quickly and efficiently
- Accommodate guests' needs, such as seating them in a specific area or providing a highchair for a child
- Refer to the Resto Guru section for further information on assigning a table and adding a waitlist
- Tips for seating guests include:
- Greeting guests promptly and warmly
- Accommodating guests' needs as best as possible
- Walking one step ahead of guests to guide them to the table
- Keeping track of wait time and being polite and professional
- Being knowledgeable about the restaurant's menu and specials
- Being able to handle multiple tasks simultaneously and working well under pressure
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Learn how to greet guests with confidence and friendly demeanor. Understand the importance of eye contact, smiling, and introducing yourself as a hostess.
