Front Desk Staff Accountability and Guest Satisfaction
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Questions and Answers

What is the purpose of a guest folio in a hotel?

  • To track employee attendance
  • To record transactions affecting front office account balances (correct)
  • To manage inventory in the hotel's restaurant
  • To schedule housekeeping duties

    • In the front office accounting formula, what does 'Previous Balance' refer to?

  • The balance at the start of the accounting period (correct)
  • The net profit of the hotel
  • The total amount owed by the hotel to guests
  • The total amount collected from guests

    • What does a debit (DR) represent in a guest folio?

  • Moneys owed by the guest to the hotel (correct)
  • Money received from the guest
  • Money paid by the guest towards settling his/her bill
  • Moneys owed by the hotel to the guest

    • Which column in a guest folio reflects the difference between debits and credits?

    <p>Balance column</p> Signup and view all the answers

    What term is used in guest accounting to represent any money paid by the guest towards settling his/her bill?

    <p>Credit</p> Signup and view all the answers

    What is the primary purpose of accurately maintaining guest folios?

    <p>To allow guests to check out of the hotel with little or no advance notice</p> Signup and view all the answers

    What is the term used to describe guest accounts that are approaching the hotel's internal credit limit?

    <p>High Balance accounts</p> Signup and view all the answers

    How does the front office communicate transactions to the guest folio?

    <p>Through the use of different types of vouchers</p> Signup and view all the answers

    What is the purpose of monitoring guest accounts to ensure they remain within acceptable credit limits?

    <p>To ensure the hotel maintains a positive cash flow</p> Signup and view all the answers

    What is the term used to describe the hotel's internal limit of credit extended to guests?

    <p>House Limit</p> Signup and view all the answers

    What is the first step in the front office accounting process described in the text?

    <p>Tracking and Posting Transactions</p> Signup and view all the answers

    What is the purpose of tracking and posting transactions in the front office accounting system?

    <p>To ensure accurate guest folios</p> Signup and view all the answers

    What action should the front office take when a guest's account balance approaches the hotel's internal credit limit?

    <p>Request the guest to make a partial payment</p> Signup and view all the answers

    What is the purpose of the front office accounting system in a hotel?

    <p>All of the above</p> Signup and view all the answers

    What is the primary reason for accurately maintaining guest folios in a hotel?

    <p>To allow guests to check out of the hotel with little or no advance notice</p> Signup and view all the answers

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