15 Questions
What is the purpose of a guest folio in a hotel?
To record transactions affecting front office account balances
In the front office accounting formula, what does 'Previous Balance' refer to?
The balance at the start of the accounting period
What does a debit (DR) represent in a guest folio?
Moneys owed by the guest to the hotel
Which column in a guest folio reflects the difference between debits and credits?
Balance column
What term is used in guest accounting to represent any money paid by the guest towards settling his/her bill?
Credit
What is the primary purpose of accurately maintaining guest folios?
To allow guests to check out of the hotel with little or no advance notice
What is the term used to describe guest accounts that are approaching the hotel's internal credit limit?
High Balance accounts
How does the front office communicate transactions to the guest folio?
Through the use of different types of vouchers
What is the purpose of monitoring guest accounts to ensure they remain within acceptable credit limits?
To ensure the hotel maintains a positive cash flow
What is the term used to describe the hotel's internal limit of credit extended to guests?
House Limit
What is the first step in the front office accounting process described in the text?
Tracking and Posting Transactions
What is the purpose of tracking and posting transactions in the front office accounting system?
To ensure accurate guest folios
What action should the front office take when a guest's account balance approaches the hotel's internal credit limit?
Request the guest to make a partial payment
What is the purpose of the front office accounting system in a hotel?
All of the above
What is the primary reason for accurately maintaining guest folios in a hotel?
To allow guests to check out of the hotel with little or no advance notice
This quiz covers the importance of personal accountability for front desk staff in handling guest accounts and ensuring confidentiality. It also touches on the impact of account imbalances on guest satisfaction and repeat business.
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