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6.7 Genesys Tempo™ Mobile App Quiz

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Questions and Answers

What is the main purpose of the Genesys Tempo™ mobile application?

To enhance product sales through mobile promotions.

To provide a platform for social networking among agents.

To facilitate direct communication with customers.

To empower agents with self-service workforce management capabilities. (correct)

Which feature allows agents to monitor their time-off balances?

Feedback Submission

Notification Alerts

HRIS Integration (correct)

Schedule Overview

What should an agent do to create a time-off request after selecting the request type?

Select the dates using the calendar. (correct)

Toggle the daily work schedule.

Submit feedback about the time-off process.

Review their task list for the day.

What does an exclamation mark (!) icon indicate when selecting dates for a time-off request?

The request violates one or more auto-approval rules. Signup and view all the answers

Which of the following actions can agents take regarding feedback within the Genesys Tempo™ app?

Provide comments or suggestions about their experience. Signup and view all the answers

How does Genesys Tempo™ keep agents informed of approved or denied time-off requests?

Through real-time notifications in the app. Signup and view all the answers

What capability does the HRIS Integration provide in addition to viewing time-off balances?

Submitting multi-day requests as a single entry. Signup and view all the answers

To check the status of submitted time-off requests, which tab should agents refer to?

Summary Tab Signup and view all the answers

What does the 'Full-Day' toggle option indicate when creating a time-off request?

It specifies if the user wants to be off for an entire day. Signup and view all the answers

What feature of Genesys Tempo™ assists agents with viewing their schedules?

Workforce Management Capabilities Signup and view all the answers

Which icon indicates that a date for a time-off request is available?

No Border Signup and view all the answers

How can agents provide feedback about their experience with the Genesys Tempo™ app?

By using the feedback section within the app Signup and view all the answers

Which of the following best describes the function of the HRIS Integration in Genesys Tempo™?

It enhances visibility of time-off balances. Signup and view all the answers

What happens to requests that expire in the Genesys Tempo™ app?

They show as an exclamation mark (!). Signup and view all the answers

What type of notifications can agents receive in Genesys Tempo™ related to their time-off requests?

Notifications about both approved requests and schedule changes Signup and view all the answers

What needs to be done to check the statuses of submitted time-off requests?

Visit the Summary tab Signup and view all the answers