6.7 Genesys Tempo™ Mobile App Quiz

<p>The request violates one or more auto-approval rules. (D)</p> Signup and view all the answers

<p>Provide comments or suggestions about their experience. (A)</p> Signup and view all the answers

<p>Through real-time notifications in the app. (D)</p> Signup and view all the answers

<p>Submitting multi-day requests as a single entry. (C)</p> Signup and view all the answers

<p>Summary Tab (B)</p> Signup and view all the answers

<p>It specifies if the user wants to be off for an entire day. (D)</p> Signup and view all the answers

<p>Workforce Management Capabilities (D)</p> Signup and view all the answers

<p>No Border (D)</p> Signup and view all the answers

<p>By using the feedback section within the app (D)</p> Signup and view all the answers

<p>It enhances visibility of time-off balances. (A)</p> Signup and view all the answers

<p>They show as an exclamation mark (!). (A)</p> Signup and view all the answers

<p>Notifications about both approved requests and schedule changes (B)</p> Signup and view all the answers

<p>Visit the Summary tab (B)</p> Signup and view all the answers

Genesys Tempo™ is a mobile app that empowers agents with self-service workforce management capabilities, offering flexibility and enhancing work-life balance.

Agents can view their schedules, submit time-off requests, and track notifications about schedule changes and time-off request approvals.

Agents can view their remaining time-off days, track their waitlist positions, and access detailed information about their time-off balances.

The app allows agents to provide feedback through a dedicated section. This feedback provides valuable information for product improvement.

First, agents select the type of leave (vacation, sick leave, etc.). Then, they choose dates using the calendar, considering visual cues such as exclamation marks for rule violations or question marks for manual approvals.

Genesys Tempo™ integrates with HRIS systems, allowing agents to view their accumulated time-off balances across different categories, directly within the app.

Agents receive timely notifications about their time-off requests (approved or denied) and any changes to their work schedules.

Agents can access a dedicated feedback section to share their comments and suggestions about the app. This feedback is then used to improve the overall user experience.

Agents can access their current work schedule, request time off, and receive alerts about schedule changes or time-off approvals.

Agents can submit requests for various types of leave (vacation, sick leave, etc.) and see the status of their requests.

The app uses visual cues like exclamation marks for rule violations and question marks for manual approvals to guide users.

Genesys Tempo™ connects with HR systems to show agents their accumulated time-off balances in various categories.

Agents receive instant notifications in the app about their time-off approvals, denials, and any changes to their work schedules.

Agents can use a dedicated section in the app to share their feedback and suggestions for improving the app.

Agents can use the app to tailor their work schedules to their needs and manage their time off requests in a user-friendly format.