6.7 Genesys Tempo Mobile Application.md

# Genesys Tempo™ Mobile Application Genesys Tempo™ is a mobile app designed to empower agents with self-service workforce management capabilities, offering flexibility and improving work-life balance. --- ## #FeaturesOfGenesysTempo ### 1. **Workforce Management Capabilities** Agents can: - **V...

# Genesys Tempo™ Mobile Application Genesys Tempo™ is a mobile app designed to empower agents with self-service workforce management capabilities, offering flexibility and improving work-life balance. --- ## #FeaturesOfGenesysTempo ### 1. **Workforce Management Capabilities** Agents can: - **View Schedules**: Access their updated schedules anytime, anywhere. - **Submit and View Time-Off Requests**: Easily request time off and track their statuses. - **Track Notifications**: - Receive alerts about schedule changes (added, updated, or removed). - Get updates on time-off request approvals or denials. ### 2. **Time-Off Management** - View available days for time off and slots filling up. - Track waitlist positions for requested days off. - Monitor time-off balances through **HRIS Integration**. ### 3. **Feedback Submission** Agents can provide feedback directly within the app, helping Genesys improve the product experience. --- ## #TimeOffRequestsInGenesysTempo ### **Steps to Create a Time-Off Request** 1. **Specify Request Type**: Choose the type of time off (e.g., vacation, sick leave). 2. **Toggle Full-Day Option**: Set to **Yes** if requesting a full day. 3. **Select Dates**: - Use the calendar to choose start and end dates. - Icons indicate the status of requested dates: - **No Border or Fire Symbol**: Date is available. - **Exclamation Mark (!) Icon**: Violates one or more auto-approval rules. - **Question Mark (?) Icon**: No existing time-off plan, or manual approval required. - **Expired Waitlist**: Requests expire and show as an exclamation mark (!). 4. **Submit Request**: Confirm details and click **Submit Request**. 5. **View Status**: Check the **Summary tab** for submitted requests and their statuses. --- ## #HRISTimeOffIntegration The integration of Genesys Tempo with HRIS adds an enhanced layer of transparency: - **View Time-Off Balances**: - Check balances across various time-off categories. - Access balances while creating requests or viewing the time-off list. - **Personalized Multi-Day Requests**: Submit extended requests as a single entry. --- ## #NotificationsInGenesysTempo Agents receive real-time notifications for: - Approved or denied time-off requests. - Schedule updates, including additions, changes, or removals. --- ## #FeedbackSubmissionInGenesysTempo ### **How to Submit Feedback** 1. Navigate to the **Feedback Section** in the app. 2. Provide comments or suggestions about your experience. 3. Feedback is sent directly to the Genesys development team to help improve the application. --- ## #BenefitsOfGenesysTempo 1. **Improved Flexibility**: Manage schedules and time-off requests anytime, anywhere. 2. **Real-Time Transparency**: View updates and balances for informed decision-making. 3. **Agent Empowerment**: Self-service capabilities reduce dependency on administrators. 4. **Enhanced User Experience**: Feedback submission ensures continual app improvement. ### Conclusion Genesys Tempo™ transforms workforce management by putting scheduling and time-off management directly in agents' hands. With powerful features like HRIS integration, real-time notifications, and feedback tools, it supports both organizational efficiency and employee satisfaction.