Genesys Cloud Business Unit Configuration Quiz

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Questions and Answers

Which permission is required to add a Business Unit in Genesys Cloud?

Workforce Management > Business Unit > View
Workforce Management > Business Unit > Edit
Workforce Management > Business Unit > Delete
Workforce Management > Business Unit > Add (correct)

Which tab must be configured to define the historical weeks used for source data in the forecasting process?

Reporting Tab
General Tab
Scheduling Tab
Forecasting Tab (correct)

What happens if you want to change the start day of the week once it has been set?

You need to contact support to make the change.
It's automatically updated based on user activity.
You must create a new Business Unit to replicate the configuration. (correct)
You can modify it directly in the General Tab.

Which aspect must be considered before deleting a Business Unit?

You need to ensure no management units are linked. (C) Signup and view all the answers

Which of the following is NOT a part of the Business Unit Configuration in Genesys Cloud?

Performance Tab (D) Signup and view all the answers

What is the purpose of the General Tab in Business Unit configuration?

Define the Business Unit’s start day of the week and time zone (A) Signup and view all the answers

Which of the following actions is necessary before deleting a Business Unit?

Remove any associated management units (C) Signup and view all the answers

Once configured, which settings in the General Tab cannot be altered?

Both start day and time zone (C) Signup and view all the answers

What is defined on the Forecasting Tab regarding historical data?

The number of weeks of historical data used for sourcing (C) Signup and view all the answers

What happens if you need to change the start day and time zone settings?

You must delete the existing Business Unit and create a new one (C) Signup and view all the answers

What is a consequence of setting the start day of the week and time zone in a Business Unit configuration?

They will be permanently fixed and require creating a new Business Unit for changes. (D) Signup and view all the answers

Which feature allows customization of severity levels for validation messages in scheduling?

Reporting Severity Configuration (A) Signup and view all the answers

How does the system determine which historical weeks to use for forecasting data?

It uses data from the last six weeks prior to the specified date. (D) Signup and view all the answers

What is required before deleting a Business Unit in Genesys Cloud?

Removal of any associated management units. (D) Signup and view all the answers

In the General Tab of Business Unit configuration, which of the following can you specify?

Start day of the week, time zone, and division. (B) Signup and view all the answers

What should be done if you need to change the time zone of an existing Business Unit?

Delete the old Business Unit and create a new one. (B), Duplicate the Business Unit with the correct time zone settings. (D) Signup and view all the answers

What aspect of the Scheduling Tab can be customized?

Reporting severity for validation messages. (C) Signup and view all the answers

What action must be taken before deleting a Business Unit?

Ensure the associated management units are removed. (D) Signup and view all the answers

If forecasting for a week in January, which data period will be used for forecasting?

Data from the six weeks prior to January 1. (B) Signup and view all the answers

Which of the following statements about the General Tab is true?

It includes configuration for start day of the week and time zone. (A) Signup and view all the answers

What must be done before a Business Unit can be deleted?

Ensure all associated management units are removed. (D) Signup and view all the answers

How should the reporting severity for schedule generation validation messages be configured?

It can be customized based on requirements. (C) Signup and view all the answers

Which detail is NOT configured in the General Tab of a Business Unit?

Forecasted week. (D) Signup and view all the answers

What may be a consequence of trying to change the start day of the week after it has been set?

A new Business Unit must be created to adjust it. (C) Signup and view all the answers

What is the primary configuration focus of the Forecasting Tab?

Defining the historical weeks used for forecasting data. (D) Signup and view all the answers

Flashcards

Start Day of the Week

The day of the week that a Business Unit considers the beginning of its work week. This setting impacts scheduling and reporting.

Reporting Severity

Allows for the adjustment of schedule generation severity messages, enabling customization of validation warnings based on different levels of importance.

Time Zone

The Business Unit's default time zone, which determines the timing of schedules, reports, and other workforce management operations.

Historical Weeks for Forecasting

Represents the number of historical weeks used to gather data for forecasting within a Business Unit.