Genesys Cloud Business Unit Configuration Quiz

<p>You need to ensure no management units are linked. (C)</p> Signup and view all the answers

<p>Performance Tab (D)</p> Signup and view all the answers

<p>Define the Business Unit’s start day of the week and time zone (A)</p> Signup and view all the answers

<p>Remove any associated management units (C)</p> Signup and view all the answers

<p>Both start day and time zone (C)</p> Signup and view all the answers

<p>The number of weeks of historical data used for sourcing (C)</p> Signup and view all the answers

<p>You must delete the existing Business Unit and create a new one (C)</p> Signup and view all the answers

<p>They will be permanently fixed and require creating a new Business Unit for changes. (D)</p> Signup and view all the answers

<p>Reporting Severity Configuration (A)</p> Signup and view all the answers

<p>It uses data from the last six weeks prior to the specified date. (D)</p> Signup and view all the answers

<p>Removal of any associated management units. (D)</p> Signup and view all the answers

<p>Start day of the week, time zone, and division. (B)</p> Signup and view all the answers

<p>Delete the old Business Unit and create a new one. (B), Duplicate the Business Unit with the correct time zone settings. (D)</p> Signup and view all the answers

<p>Reporting severity for validation messages. (C)</p> Signup and view all the answers

<p>Ensure the associated management units are removed. (D)</p> Signup and view all the answers

<p>Data from the six weeks prior to January 1. (B)</p> Signup and view all the answers

<p>It includes configuration for start day of the week and time zone. (A)</p> Signup and view all the answers

<p>Ensure all associated management units are removed. (D)</p> Signup and view all the answers

<p>It can be customized based on requirements. (C)</p> Signup and view all the answers

<p>Forecasted week. (D)</p> Signup and view all the answers

<p>A new Business Unit must be created to adjust it. (C)</p> Signup and view all the answers

<p>Defining the historical weeks used for forecasting data. (D)</p> Signup and view all the answers

The day of the week that a Business Unit considers the beginning of its work week. This setting impacts scheduling and reporting.

Allows for the adjustment of schedule generation severity messages, enabling customization of validation warnings based on different levels of importance.

The Business Unit's default time zone, which determines the timing of schedules, reports, and other workforce management operations.

Represents the number of historical weeks used to gather data for forecasting within a Business Unit.

A grouping of Business Units within Genesys Cloud, used for administrative purposes and reporting.

The day of the week when a Business Unit's work week begins. It affects schedule generation and reporting.

This setting determines the number of past weeks used to gather data for forecasting within a Business Unit. For example, if the forecast is for the week of March 30, data from the six weeks preceding March 1 would be used.

This setting allows you to customize the severity levels of schedule generation validation messages. You can choose how important each warning is to you.

This setting establishes the time zone for the Business Unit, influencing schedule times, reports, and other workforce management activities.

This setting groups multiple Business Units within Genesys Cloud, useful for administrative and reporting purposes.

A configurable setting in Genesys Cloud Workforce Management that defines the number of past weeks used as data for forecasting in a business unit. For example, forecasting for the week of March 30 would use data from the six weeks before March 1.

A configurable setting in Genesys Cloud Workforce Management that determines what level of severity a schedule generation validation message should be issued at. Each validation message has a default severity level that can be customized by the user.

A top-level grouping in Genesys Cloud that can contain multiple business units. It is used for administrative purposes and reporting.