6.2 Time-Off Features Overview.md

# Efficient Time-Off Management in Genesys Cloud Genesys Cloud provides a streamlined solution for managing time-off in contact centers, featuring automated tools to enhance efficiency and organization. --- ## #KeyFeatures ### 1. **Time-Off Limits** - Define the number of hours available on a s...

# Efficient Time-Off Management in Genesys Cloud Genesys Cloud provides a streamlined solution for managing time-off in contact centers, featuring automated tools to enhance efficiency and organization. --- ## #KeyFeatures ### 1. **Time-Off Limits** - Define the number of hours available on a specific date for agents to request time off. ### 2. **Time-Off Plans** - Associate **Time Off activity codes** with time-off limits for structured tracking and enforcement. ### 3. **Time-Off Requests** - Manage and monitor all time-off requests submitted by agents. ### 4. **Auto-Approval Engine** - Automatically approves requests that meet the conditions set in time-off plans and limits. - Requests failing to meet conditions are marked as **Pending**. ### 5. **Administrator Notifications** - Administrators are notified if a time-off request isn’t auto-approved. - Pending requests can be manually **approved** or **denied** by administrators with the appropriate permissions. --- ## #AutoApprovalWorkflow ### Steps to Configure Auto-Approval: 1. **Add Time-Off Limits** - Specify the availability of time-off hours for each date. 2. **Set Up Time-Off Plans** - Link activity codes to time-off limits. 3. **Activate Auto-Approval** - Ensure the system evaluates requests against the configured criteria. ### Conditions for Approval: - **Approved State**: Request meets all time-off plans and limits. - **Pending State**: Request fails one or more conditions. --- ## Next Steps: Setting Time-Off Limits The foundational step in configuring auto-approval is adding time-off limits. In the next section, you'll explore how to effectively set and manage these limits to optimize your contact center's time-off management. --- By leveraging Genesys Cloud's time-off management features, administrators can create a more efficient and transparent leave management process for their teams.