Game Zone Employee Test V1

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Questions and Answers

What is NOT included in the laser tag tour training?

  • Cleaning the redemption counter (correct)
  • Setting up games
  • Understanding different sections
  • Resetting vests

What is a requirement for new hire acknowledgement of completion?

  • Trainer's signature only
  • Confirmation of successful training by both new hire and trainer (correct)
  • Completion of a written exam
  • Completion of a practical demonstration

What is not part of the training for shutting down the game zone?

  • Logging any issues
  • Checking the redemption counter (correct)
  • Ensuring all customers are out
  • Verifying with a MOD

Which task is NOT covered in the employee training related to games?

<p>Restocking the redemption counter (D)</p> Signup and view all the answers

What is NOT explained during the laser tag key introduction?

<p>Setting up games for laser tag (B)</p> Signup and view all the answers

What is NOT a part of the laser tag cleaning procedures?

<p>Resetting vests (B)</p> Signup and view all the answers

What is NOT part of the training for cleaning Game Zone?

<p>Stocking the redemption counter (D)</p> Signup and view all the answers

What is NOT included in putting vests out of service?

<p>Clean laser tag vests and equipment (A)</p> Signup and view all the answers

What is the purpose of the GZ card for employees?

<p>To redeem points for customers (A)</p> Signup and view all the answers

What is the main function of the scanner that employees need to be shown?

<p>Scanning prize barcodes (B)</p> Signup and view all the answers

Who can open the machine for cards and chips?

<p>Authorized individuals only (D)</p> Signup and view all the answers

Where are the prizes kept?

<p>In the back room (B)</p> Signup and view all the answers

What is the importance of stocking items in the redemption area?

<p>To keep customers happy (C)</p> Signup and view all the answers

What is the purpose of explaining the cleaning procedures for the redemption area?

<p>To maintain a clean environment (A)</p> Signup and view all the answers

What is the role of MOD & Management regarding the GZ card?

<p>They can approve borrow or comp items (C)</p> Signup and view all the answers

What function does the GZ card serve for employees?

<p>For customer point redemptions (D)</p> Signup and view all the answers

Why are employees shown where all the prizes are kept?

<p>To ensure that employees know where to find plush and other items (A)</p> Signup and view all the answers

What is the purpose of showing employees how things are stored and when they need to be stocked?

<p>To maintain a well-organized work environment and ensure items are always available for customers (D)</p> Signup and view all the answers

What is a key element of the laser tag tour training?

<p>Understanding different sections and resetting vests (C)</p> Signup and view all the answers

What is NOT included in the employee training related to games?

<p>Understanding different sections and resetting vests (A)</p> Signup and view all the answers

What is a requirement for new hire acknowledgement of completion of training?

<p>Acknowledgment of completion requires signature and date from both new hire and trainer (D)</p> Signup and view all the answers

Employees are issued GZ cards and given appropriate permissions during training.

<p>True (A)</p> Signup and view all the answers

MOD & Management are the only ones allowed to log in using their own GZ card.

<p>False (B)</p> Signup and view all the answers

Employees are shown how to redeem points using their GZ card.

<p>True (A)</p> Signup and view all the answers

The trainer explains the point system to the employees.

<p>True (A)</p> Signup and view all the answers

Authorized individuals can open the machine for cards and chips.

<p>True (A)</p> Signup and view all the answers

Employees are shown where all the prizes are kept, including plush and other items in the back room.

<p>True (A)</p> Signup and view all the answers

Employees are trained on how and when to stock items in the redemption area.

<p>True (A)</p> Signup and view all the answers

The cleaning procedures for the redemption area are not explained during training.

<p>False (B)</p> Signup and view all the answers

The trainer does not show employees how to use the kiosk for cards and chips.

<p>False (B)</p> Signup and view all the answers

The trainer does not explain the different functions employees will use their GZ card for.

<p>False (B)</p> Signup and view all the answers

Employees are not trained on cleaning the glass, touch points, bathrooms, and seating area

<p>False (B)</p> Signup and view all the answers

The laser tag tour includes turning off lasertag, setting up games, resetting vests, and cleaning procedures

<p>True (A)</p> Signup and view all the answers

New hire acknowledgement of completion requires only the new hire's signature confirming successful training

<p>False (B)</p> Signup and view all the answers

Employees are not shown how to shut down the game zone and ensure all customers are out

<p>False (B)</p> Signup and view all the answers

Employees are not taught how to clean machines, including the glass, touch points, bathrooms, and seating area

<p>False (B)</p> Signup and view all the answers

Laser tag cleaning procedures do not include explaining what gets cleaned and approved chemicals

<p>False (B)</p> Signup and view all the answers

Employees are not shown how to clean laser tag vests and equipment

<p>False (B)</p> Signup and view all the answers

The redemption counter cleaning procedures do not include turning off lights and the MOD checking out the game zone before employees leave

<p>False (B)</p> Signup and view all the answers

Shutting down the game zone does not include verifying with a MOD and ensuring all vests are hung up

<p>False (B)</p> Signup and view all the answers

Putting vests out of service does not include reporting to the game zone technician

<p>False (B)</p> Signup and view all the answers

Employees are issued their GZ card and given appropriate _____________ during training

<p>permissions</p> Signup and view all the answers

The trainer shows employees how the ______ works and explains the point system

<p>scanner</p> Signup and view all the answers

Employees are shown where all the ______ are kept, including plush and other items in the back room

<p>prizes</p> Signup and view all the answers

MOD & Management are the only ones ______ to log in using their own GZ card

<p>allowed</p> Signup and view all the answers

Authorized individuals can ______ the machine for cards and chips

<p>open</p> Signup and view all the answers

Employees are trained on how and when to ______ items in the redemption area

<p>stock</p> Signup and view all the answers

Employees are trained on how to clean machines, including the ______, touch points, bathrooms, and seating area.

<p>glass</p> Signup and view all the answers

The laser tag tour includes turning on lasertag, setting up games, resetting vests, and ______ procedures.

<p>cleaning</p> Signup and view all the answers

Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the ______ counter.

<p>redemption</p> Signup and view all the answers

New hire acknowledgement of completion of training requires signature and date from both new hire and ________, confirming successful completion.

<p>trainer</p> Signup and view all the answers

Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit ______ locations.

<p>door</p> Signup and view all the answers

New hires are shown how games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag ______ and equipment.

<p>vests</p> Signup and view all the answers

Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off ______, and the MOD must check out the game zone before employees leave.

<p>lights</p> Signup and view all the answers

Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down ______ tag.

<p>laser</p> Signup and view all the answers

What is NOT a part of the employee training related to games?

<p>Instructing employees on how to handle customer complaints (B)</p> Signup and view all the answers

What is NOT included in the laser tag tour training?

<p>Discussing the procedures for handling customer payments (D)</p> Signup and view all the answers

What is NOT part of the training for cleaning Game Zone?

<p>Discussing the process for reporting game malfunctions (B)</p> Signup and view all the answers

What is NOT explained during the laser tag key introduction?

<p>Demonstrating how to process customer refunds (C)</p> Signup and view all the answers

What is the main function of the scanner that employees need to be shown?

<p>Logging issues related to game malfunctions (A)</p> Signup and view all the answers

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Study Notes

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various aspects of Game Zone operations.

  • Customers' prizes are located at specific spots.

  • Employees are shown where keys are kept and what they are used for.

  • Points TV and seating area TVs are explained to employees.

  • Employees are familiarized with the kiosk and its functioning.

  • Trainers show employees how to clean machines, including glass and touch points.

  • Bathroom cleaning schedules, locations of cleaning supplies, and procedures are discussed.

  • Games are explained in detail, including common issues and cleaning procedures.

  • Laser Tag is thoroughly toured and explained, from customer entry to cleaning procedures.

  • Vest usage, resetting, and safety procedures are covered.

  • Shutting down procedures for Game Zone are explained, including logging issues and ensuring all areas are cleaned and secured.

  • New hires sign an acknowledgement of completion upon successful training.

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GAME ZONE TRAINING CHECKLIST.docx

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