Employee Training & Development Final Exam

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Questions and Answers

What is program design?

The organization and coordination of a training program.

What is a curriculum?

An organized program of study designed to meet a complex learning objective.

What does RFP stand for?

Request for Proposal.

What is a support network?

A group of two or more trainees who meet to discuss their progress. Signup and view all the answers

What is an opportunity to perform?

The chance to use learned capabilities. Signup and view all the answers

What are criteria in training?

Measures or outcomes used to evaluate training programs. Signup and view all the answers

What is formative evaluation?

Evaluation conducted to improve the training process during program design. Signup and view all the answers

What does ROI stand for?

Return on Investment. Signup and view all the answers

What does practicality refer to in training?

The ease of collecting outcome measures. Signup and view all the answers

What is the Hawthorne effect?

Employees perform better in evaluations due to receiving attention. Signup and view all the answers

What is a lecture?

A training method where the trainer communicates what trainees should learn. Signup and view all the answers

What does OJT stand for?

On-the-job training. Signup and view all the answers

What is simulation in training?

A method that replicates real-life situations with decision-based outcomes. Signup and view all the answers

What is vicarious reinforcement?

Seeing someone being reinforced for using certain behaviors. Signup and view all the answers

What is experiential learning?

A training method involving theoretical knowledge followed by practical application. Signup and view all the answers

What is blended learning?

Learning involving a combination of online and face-to-face instruction. Signup and view all the answers

What is mobile learning?

Learning delivered using mobile devices. Signup and view all the answers

What is distance learning?

Training delivered to geographically dispersed locations. Signup and view all the answers

What are expert systems?

Technology that organizes and applies expert knowledge to solve problems. Signup and view all the answers

What is performance appraisal?

The process of measuring an employee's performance. Signup and view all the answers

What is a mentor?

An experienced employee who helps develop a less experienced employee. Signup and view all the answers

What is a coach in a workplace context?

A peer or manager who motivates and helps employees develop skills. Signup and view all the answers

What is succession planning?

The process of identifying high-potential employees for advancement. Signup and view all the answers

What is onboarding?

The orientation process for newly hired managers. Signup and view all the answers

What is virtual reality in training?

A technology that provides a three-dimensional learning experience. Signup and view all the answers

Study Notes

Training Program Concepts

Program Design: Involves organizing and coordinating a training program to ensure its effectiveness.
Curriculum: A structured program aimed at meeting specific learning objectives, such as preparation for professional roles.
Request for Proposal (RFP): A document outlining requirements for vendors to fulfill training contracts.

Group Dynamics

Support Network: A collective of trainees who meet to discuss their progress and experiences applying learned skills at work.

Performance Opportunities

Opportunity to Perform: Refers to providing trainees with chances to apply newly acquired skills in real job situations.

Evaluation Metrics

Criteria: Specific measures used by trainers and organizations to assess the effectiveness of training programs.
Formative Evaluation: An ongoing assessment aimed at improving training during its design and development phase.

Financial Considerations

Return on Investment (ROI): A financial analysis comparing the benefits of a training program against its costs.

Learning Assessment

Practicality: The ease of collecting outcome measures to evaluate training effectiveness.

Behavioral Insights

Hawthorne Effect: Phenomenon where employees improve performance simply due to being observed during evaluations.

Training Methods

Lecture: A traditional method of training through verbal communication of information by the trainer.
On-the-Job Training (OJT): Practical training approach involving observation and imitation of experienced workers.
Simulation: A tool replicating real-world scenarios allowing trainees to make decisions with immediate outcomes.
Vicarious Reinforcement: Learning that occurs when trainees witness others rewarded for specific behaviors.

Experiential Learning

Experiential Learning: Combines theory with practical exercises, allowing participants to relate learned concepts to real-life situations.
Blended Learning: An educational approach combining online resources and in-person instruction.

Modern Learning Techniques

Mobile Learning: Education delivered via mobile devices, facilitated through informal or structured online platforms.
Distance Learning: Remote training providing knowledge and skills through diverse locations, using modern communication methods.

Technological Tools

Expert Systems: Software that applies expert knowledge to resolve specific challenges within training and development.

Performance Management

Performance Appraisal: The systematic process of assessing an employee's work performance.
Mentor: A seasoned employee who guides and aids in the development of less experienced colleagues.
Coach: A peer or supervisor providing motivation, skills development, and constructive feedback.

Talent Management

Succession Planning: Identifying and preparing high-potential employees for future leadership roles.
On-boarding: The process designed for acclimating newly hired managers into the organization.

Advanced Training Environments

Virtual Reality: A tech-driven training approach creating immersive, three-dimensional experiences to simulate real-world situations.

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Description

Prepare for your Employee Training & Development final exam with these flashcards. Each card presents essential terms and definitions that will help you understand key concepts in program design and curriculum development. Test your knowledge and get ready to succeed!