Employee Training and Customer Service Quiz

Employee training ensures that businesses have enough employees to handle customer demands.

Without trained employees, quality suffers and businesses can lose customers to better-prepared competitors. (correct)

Employee training helps businesses attract more customers.

Employee training helps businesses increase their profits.

The quality of customer-employee interactions may improve.

Businesses may lose customers to better-prepared competitors. (correct)

Businesses may attract more customers.

Businesses may have too many employees to handle customer demands.

Employee training ensures that businesses have more employees than their competitors.

Without trained employees, quality suffers and businesses can lose customers to better-prepared competitors. (correct)

Employee training helps businesses increase their market share.

Employee training helps businesses reduce their expenses.

<p>Taking action to ensure that operations produce products that meet specific quality standards</p> Signup and view all the answers

<p>To check finished goods before shipment to ensure they meet or surpass customer standards</p> Signup and view all the answers

<p>It is crucial for creating vast amounts of information about current and future clients</p> Signup and view all the answers

<p>To attract and inform potential customers about upcoming tours</p> Signup and view all the answers

<p>Taking action to ensure that operations produce products that meet specific quality standards</p> Signup and view all the answers