Game Zone (BETA)
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Questions and Answers

What is the purpose of the GZ card for employees?

  • To open the prize machine
  • To redeem points and add points to customer's card (correct)
  • To access the back room
  • To approve borrow or comp for other employees

Who can approve borrow or comp using the GZ card?

  • Employees with less than 6 months of tenure
  • Trainer only
  • All employees
  • MOD & Management only (correct)

What does the trainer need to show employees regarding the scanners?

  • How to repair the scanners
  • How to use the scanners for customer inquiries
  • The different types of scanners and their attached computers (correct)
  • How to open the scanner

What is the purpose of the point rings?

<p>To redeem points and add points to customer's card (C)</p> Signup and view all the answers

Who can open the prize machine?

<p>Authorized individuals only (D)</p> Signup and view all the answers

Where are the prizes kept?

<p>In the back room (C)</p> Signup and view all the answers

What is the expectation for stocking items in the redemption area?

<p>Always keep items fully stocked (C)</p> Signup and view all the answers

Where are employees shown how cards and chips work?

<p>At kiosk for cards and chips (D)</p> Signup and view all the answers

What is not a function that employees will use their GZ card for?

<p>Access restricted areas (A)</p> Signup and view all the answers

What is one of the tasks that employees are trained on in the Game Zone?

<p>Setting up laser tag games (C)</p> Signup and view all the answers

Where are the bags for customer prizes located?

<p>Next to the cleaning supplies (C)</p> Signup and view all the answers

What is included in the laser tag tour?

<p>Understanding different game sections (C)</p> Signup and view all the answers

What is required for new hire acknowledgement of completion?

<p>Signature and date from both new hire and trainer (A)</p> Signup and view all the answers

What is explained as part of the laser tag key training?

<p>Emergency procedures and exit door locations (B)</p> Signup and view all the answers

What does shutting down the game zone include?

<p>Logging any issues and checking the redemption counter (D)</p> Signup and view all the answers

What is covered in the training for putting vests out of service?

<p>Cleaning laser tag vests and equipment (C)</p> Signup and view all the answers

What is required before shutting down laser tag?

<p>Checking in with the manager on duty (MOD) (D)</p> Signup and view all the answers

What does cleaning procedures for the redemption counter include?

<p>Cleaning the glass, stocking, and turning off lights (B)</p> Signup and view all the answers

What must employees ensure before shutting down the game zone?

<p>All customers are out and games are checked (A)</p> Signup and view all the answers

What gets cleaned as part of laser tag cleaning procedures?

<p>The glass, approved chemicals, and emergency procedures if the door gets locked accidentally (A)</p> Signup and view all the answers

What should the MOD do before employees leave?

<p>Verify with a MOD (B)</p> Signup and view all the answers

What is the purpose of the GZ card for employees?

<p>False (B)</p> Signup and view all the answers

Employees are not trained on cleaning the glass, touch points, bathrooms, and seating area.

<p>False (B)</p> Signup and view all the answers

Laser tag key training includes explaining emergency procedures and exit door locations.

<p>True (A)</p> Signup and view all the answers

Employees are not shown how to clean laser tag vests and equipment.

<p>False (B)</p> Signup and view all the answers

Redemption counter cleaning procedures include restocking and turning off lights.

<p>True (A)</p> Signup and view all the answers

Shutting down the game zone includes checking the redemption counter before employees leave.

<p>True (A)</p> Signup and view all the answers

New hire acknowledgement of completion only requires the signature of the new hire.

<p>False (B)</p> Signup and view all the answers

Laser tag cleaning procedures do not include instructions on what gets cleaned and approved chemicals.

<p>False (B)</p> Signup and view all the answers

Putting vests out of service is not covered in the training.

<p>False (B)</p> Signup and view all the answers

Employees are not taught how to shut down the game zone.

<p>False (B)</p> Signup and view all the answers

Trainers do not show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

<p>False (B)</p> Signup and view all the answers

Customers are not required to be out before shutting down laser tag.

<p>False (B)</p> Signup and view all the answers

The MOD does not need to check the game zone before employees leave.

<p>False (B)</p> Signup and view all the answers

Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, ____________, and shutting down the Game Zone.

<p>Laser Tag</p> Signup and view all the answers

Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone ________ logs are located.

<p>incident</p> Signup and view all the answers

Employees are taught how to clean ______, including the glass, touch points, bathrooms, and seating area.

<p>machines</p> Signup and view all the answers

Laser tag tour includes understanding different sections, turning on lasertag, _______________, resetting vests, and cleaning procedures.

<p>setting up games</p> Signup and view all the answers

Match the following tasks with their associated training:

<p>Cleaning machines, glass, and seating area = Training on cleaning procedures Understanding different sections, turning on lasertag, setting up games = Laser tag tour Shutting down the game zone, ensuring all customers are out = Training on shutting down the Game Zone Verifying with a MOD, ensuring all vests are hung up, logging any issues = Steps for shutting down the game zone</p> Signup and view all the answers

Match the following items with their locations as shown by trainers:

<p>Bags for customer prizes, keys, remotes, cleaning supplies = Shown by trainers Game zone incident logs = Location shown by trainers Laser tag key = Explanation of location and usage by trainers Prizes such as plush and other items in back room, candy etc. = Location demonstrated by trainers</p> Signup and view all the answers

Match the following procedures with their associated training:

<p>Putting vests out of service and reporting to the game zone technician = Training on putting vests out of service Redemption counter cleaning procedures including cleaning glass and restocking = Procedures covered in training Emergency procedures and exit door locations for laser tag key = Explanation included in training Cleaning procedures for laser tag vests and equipment = Training on laser tag cleaning procedures</p> Signup and view all the answers

Match the following requirements with their associated activities:

<p>New hire acknowledgement of completion = Signature and date from both new hire and trainer Shutting down laser tag = Requirement before performing this activity Employees leaving = Verification by a MOD Stocking items in the redemption area = Expectation for this activity</p> Signup and view all the answers

Match the following topics with their associated training content:

<p>Games and their functions, common breaks, cleaning procedures, incident reporting = Content covered in training Learning how to clean touch points and bathrooms = Specific cleaning task covered in training Understanding the point system and how to redeem points = Explanation provided during training Showing employees where cards and chips are kept and how they work = Information demonstrated during training</p> Signup and view all the answers

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Study Notes

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

  • Employees are trained on various tasks related to customer prizes, keys, tv's, kiosks, games, laser tag, and shutting down the Game Zone.

  • Trainers show employees where bags for customer prizes, keys, remotes, cleaning supplies, and game zone incident logs are located.

  • Employees are taught how to clean machines, including the glass, touch points, bathrooms, and seating area.

  • Training covers games and their functions, common breaks, cleaning procedures, and incident reporting.

  • Laser tag tour includes understanding different sections, turning on lasertag, setting up games, resetting vests, and cleaning procedures.

  • Employees learn how to shut down the game zone, ensuring all customers are out, games are checked, and incident logs are filled out.

  • New hire acknowledgement of completion requires signature and date from both new hire and trainer, confirming successful training.

  • Laser tag key is explained to unlock the arena, and employees are made aware of emergency procedures and exit door locations.

  • Games are put out of service and reported to the game zone technician, and employees are shown how to clean laser tag vests and equipment.

  • Laser tag cleaning procedures include what gets cleaned, approved chemicals, and emergency procedures if the door gets locked accidentally.

  • Training covers putting vests out of service and reporting to the game zone technician, and making sure all customers are out before shutting down laser tag.

  • Shutting down the game zone includes verifying with a MOD, ensuring all vests are hung up, logging any issues, and checking the redemption counter.

  • Redemption counter cleaning procedures include cleaning the glass, stocking, and turning off lights, and the MOD must check out the game zone before employees leave.

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