8 Questions
Which of the following is NOT one of the six basic concepts of Total Quality Management (TQM)?
Effective utilization of the entire workforce, but not necessarily their involvement
Which of the following statements about the purpose of TQM is NOT true?
To prioritize profit over quality and customer satisfaction
Which of the following statements best describes the relationship between TQM and suppliers?
TQM requires treating suppliers as partners in the quality improvement process
Which of the following statements about the definition of TQM is TRUE?
TQM is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization
Which of the following statements best describes the approach of TQM?
TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach
Which of the following statements about the objectives of TQM is TRUE?
The objective of TQM is to achieve profit and growth by providing quality products/services and enhancing competitive position
Which of the following statements best describes the application of TQM, according to the text?
TQM is the application of quantitative methods and human resources to improve all processes within an organization and exceed customer needs
Which of the following statements about the focus of TQM is NOT true, according to the text?
TQM requires a focus on short-term gains, rather than continuous improvement
Study Notes
Definition of Total Quality Management (TQM)
- TQM is the art of managing the whole to achieve excellence.
- TQM is a philosophy and set of guiding principles that represent the foundation of a continuously improving organization.
Key Principles of TQM
- Application of quantitative methods and human resources to improve all organizational processes.
- Focus on exceeding customer needs now and in the future.
Basic Approach to TQM
- Six basic concepts:
- Committed and involved management for long-term top-to-bottom organizational support.
- Unwavering focus on the customer, both internally and externally.
- Effective involvement and utilization of the entire workforce.
- Continuous improvement of business and production processes.
- Treating suppliers as partners.
- Establishing performance measures for processes.
Purpose of TQM
- Provide a quality product and/or service to customers.
- Increase productivity and lower costs through higher quality products.
- Enhance competitive position in the marketplace.
- Achieve objectives of profit and growth with greater ease.
Test your knowledge on the key concepts and principles of Total Quality Management (TQM). This quiz covers definitions, philosophies, guiding principles, and the application of TQM to achieve excellence in organizations.
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