Fundamentals of Total Quality Management Quiz

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Questions and Answers

Which of the following is NOT one of the six basic concepts of Total Quality Management (TQM)?

Effective utilization of the entire workforce, but not necessarily their involvement (correct)
An unwavering focus on the customer, both internally and externally
A committed and involved management to provide long-term top-to-bottom organizational support
Continuous improvement of the business and production processes

Which of the following statements about the purpose of TQM is NOT true?

To increase productivity and lower costs
To prioritize profit over quality and customer satisfaction (correct)
To provide a quality product and/or service to customers
To enhance the organization's competitive position in the marketplace

Which of the following statements best describes the relationship between TQM and suppliers?

TQM requires treating suppliers as partners in the quality improvement process (correct)
TQM does not involve suppliers, as it focuses solely on internal processes
TQM requires treating suppliers as competitors to drive down costs
TQM requires strict monitoring and auditing of suppliers to ensure quality

Which of the following statements about the definition of TQM is TRUE?

TQM is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization (A) Signup and view all the answers

Which of the following statements best describes the approach of TQM?

TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach (D) Signup and view all the answers

Which of the following statements about the objectives of TQM is TRUE?

The objective of TQM is to achieve profit and growth by providing quality products/services and enhancing competitive position (A) Signup and view all the answers

Which of the following statements best describes the application of TQM, according to the text?

TQM is the application of quantitative methods and human resources to improve all processes within an organization and exceed customer needs (A) Signup and view all the answers

Which of the following statements about the focus of TQM is NOT true, according to the text?

TQM requires a focus on short-term gains, rather than continuous improvement (A) Signup and view all the answers

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Study Notes

Definition of Total Quality Management (TQM)

TQM is the art of managing the whole to achieve excellence.
TQM is a philosophy and set of guiding principles that represent the foundation of a continuously improving organization.

Key Principles of TQM

Application of quantitative methods and human resources to improve all organizational processes.
Focus on exceeding customer needs now and in the future.

Basic Approach to TQM

Six basic concepts:
- Committed and involved management for long-term top-to-bottom organizational support.
- Unwavering focus on the customer, both internally and externally.
- Effective involvement and utilization of the entire workforce.
- Continuous improvement of business and production processes.
- Treating suppliers as partners.
- Establishing performance measures for processes.