Fundamentals of Total Quality Management Quiz

Effective utilization of the entire workforce, but not necessarily their involvement (correct)

An unwavering focus on the customer, both internally and externally

A committed and involved management to provide long-term top-to-bottom organizational support

Continuous improvement of the business and production processes

To increase productivity and lower costs

To prioritize profit over quality and customer satisfaction (correct)

To provide a quality product and/or service to customers

To enhance the organization's competitive position in the marketplace

TQM requires treating suppliers as partners in the quality improvement process (correct)

TQM does not involve suppliers, as it focuses solely on internal processes

TQM requires treating suppliers as competitors to drive down costs

TQM requires strict monitoring and auditing of suppliers to ensure quality

<p>TQM is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization</p> Signup and view all the answers

<p>TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach</p> Signup and view all the answers

<p>The objective of TQM is to achieve profit and growth by providing quality products/services and enhancing competitive position</p> Signup and view all the answers

<p>TQM is the application of quantitative methods and human resources to improve all processes within an organization and exceed customer needs</p> Signup and view all the answers

<p>TQM requires a focus on short-term gains, rather than continuous improvement</p> Signup and view all the answers