Core Concepts of Total Quality Management (TQM)

Every individual is hungry for ______ and recognition.

TQM is centered on the requirements of the ______.

The person within the company who receives the work of another and adds his contribution to the product or service before passing it on to someone else is focused on internal customer ______.

In order to improve, one must first measure one’s present ______.

Synergy in teamwork is a key concept in TQM where the whole is greater than the sum of the ______.

Customer satisfaction is essential in TQM, and it is imperative to listen to them and do what is agreed ______.

TQM searches to advance the quality of processes, products, services, and culture through continuing minor changes in reply to constant ______

TQM consists of continuous process enhancement activities concerning managers and workers alike in an organization in a completely integrated effort toward improving performance at all ______

TQM involves a continuous process of improvement in all aspects of the business, from processes and procedures to products and ______

By constantly monitoring and improving quality, organizations can ensure they remain competitive and meet changing customer ______

The tourism industry revolves around meeting the needs and expectations of ______

A hotel chain implements TQM by focusing on improving the quality of their guest ______

In hotels, restaurants, and other tourism-related businesses, a team of staff members with diverse skills and expertise can work together to provide outstanding customer service. Each team member contributes their unique talents and knowledge to enhance the overall experience of the ______

Continuous improvement cycle- the continuous cycle of instituting customer requirements, meeting and measuring them, measuring success and continuing the improvement can be used to stimulate ______ improvements

Prevention- It is possible to achieve defect-free work most of the time. This is termed “right first time, every time” or zero defects policy. It is the results of an emphasis on prevention, and the diligent use of measurement, process controls and the data-driven elimination of ______ and error

BENEFITS OF TQM 1.Creates a good corporate ______

BENEFITS OF TQM 2. Better reviews from ______

Employee motivation may be defined as a factor or set of variables that motivate employees to perform their job duties or achieve their career objectives. It’s what motivates your ______