56 Questions
What is the primary purpose of healthy disagreement in functional conflict?
Stimulate improvement and professional survival
What is the impact of dysfunctional conflict on achieving business objectives?
Impedes or prevents managers or employees from achieving business objectives
What should managers do to sense conflict before it escalates?
Get feedback and ask open questions
What is an important skill for managers to have in order to identify problems before they escalate?
Inquiry skills
What gets accomplished in functional teams?
Both the task and the satisfaction of team members are high.
What should managers do to keep lines of communication open in conflict management?
Keep lines of communication open
What is an effective way to avoid or solve common problems in conflict management?
Know how to avoid (or solve) common problems
What should facilitators do in functional teams?
Set ground rules and use a facilitator
Why is getting to know other members of your group and their strengths important in functional teams?
Understanding strengths leads to better task accomplishment and team satisfaction.
What is the role of defining expectations in sensing conflict?
It helps in identifying potential conflicts early.
What is a primary goal of informal communication in business?
To preserve and establish relationships with colleagues and superiors and subordinates
What is a challenge associated with informal communication in business?
Difficult to control
What is a characteristic of grapevines in business communication?
Grapevines are faster than formal communication networks and can easily bypass individuals without restraint
What is the main disadvantage of formal communication in business?
Can slow decision making down
What is a characteristic of effective informal communication in business?
It encourages a free exchange of ideas
What is a characteristic of grapevines in business communication?
They carry useful information quickly throughout an organization
What is the primary goal of informal communication in business?
To preserve and establish relationships with colleagues
What is a challenge associated with informal communication in business?
It is difficult to control
What does formal communication in business typically use?
Company letterhead and email from an official account
What is the role of grapevines in business communication?
To supplement information being disseminated through formal networks
What gets accomplished in functional teams?
Summarize and clarify the team’s decisions
What should managers do to sense conflict before it escalates?
Help team members confront problems
What should facilitators do in functional teams?
Encourage everyone to stick closely to the point
What does informal communication in business primarily aim to do?
To establish relationships with colleagues
What is the primary role of facilitators in functional teams?
Resolve conflicts and ensure smooth communication
What is a key characteristic of effective informal communication in business?
Openness, trust, and flexibility
What is the primary goal of healthy disagreement in functional conflict?
Encourage diverse perspectives and drive improvement
What is the impact of dysfunctional conflict on achieving business objectives?
Impedes or prevents achievement of business objectives
Why is getting to know other members of your group and their strengths important in functional teams?
To foster collaboration and leverage individual strengths
What should managers do to sense conflict before it escalates?
Get feedback through open questions and inquire about potential issues
What is an effective way to avoid or solve common problems in conflict management?
Use a facilitator and keep lines of communication open
What is an important skill for managers to have in order to identify problems before they escalate?
Asking open questions and developing inquiry skills
What should managers do to keep lines of communication open in conflict management?
Promote transparency, active listening, and feedback exchange
What gets accomplished in functional teams?
Task accomplishment along with high member satisfaction
What is a characteristic of grapevines in business communication?
Unofficial but often accurate sources of information within an organization
What is the primary role of facilitators in functional teams?
Resolve conflicts and maintain a positive team environment
What is an important skill for managers to have in order to identify problems before they escalate?
Inquiry skills to ask open questions and gather feedback
What should managers do to sense conflict before it escalates?
Ask open questions and gather feedback
What is the primary purpose of healthy disagreement in functional conflict?
Vital for improvement and professional survival
What is the impact of dysfunctional conflict on achieving business objectives?
Impedes or prevents managers or their employees from achieving the firm’s business objectives.
What gets accomplished in functional teams?
The task gets accomplished and the satisfaction of team members is high.
What should managers do to keep lines of communication open in conflict management?
Set ground rules and use a facilitator.
What does informal communication in business primarily aim to do?
Build rapport and foster a sense of community among employees.
What is a characteristic of grapevines in business communication?
They can spread rumors and inaccurate information.
What is an effective way to avoid or solve common problems in conflict management?
Get to know other members of your group and their strengths.
What is the primary goal of informal communication in business?
To establish and preserve relationships within the organization
What is the main advantage of using 'Plain English' in business writing?
It is faster to write and read, conveying the message more easily
What is a characteristic of grapevines in business communication?
They can bypass individuals quickly without restraint
What is a challenge associated with informal communication in business?
Difficulty in controlling the flow of information
What is a characteristic of effective informal communication in business?
It encourages a free exchange of ideas among employees
What is a key characteristic of formal communication in business?
It uses official communication channels of an organization
What is the impact of dysfunctional conflict on achieving business objectives?
It hinders the achievement of business objectives
What is the role of grapevines in business communication?
To supplement information being disseminated through formal communication networks
What should managers do to sense conflict before it escalates?
Keep lines of communication open and encourage feedback from all members
What is a primary goal of healthy disagreement in functional conflict?
To challenge ideas constructively for better decision-making
Which type of communication is defined by predetermined channels and official documentation?
Formal Communication
Study Notes
Conflict Management
- Healthy disagreement in functional conflict aims to stimulate critical thinking and promote innovation.
- Dysfunctional conflict hinders achieving business objectives by reducing productivity, increasing turnover, and damaging relationships.
- Managers should sense conflict before it escalates by being aware of nonverbal cues, monitoring team dynamics, and encouraging open communication.
- An important skill for managers is to identify problems before they escalate, which requires active listening, empathy, and effective communication.
Functional Teams
- Functional teams accomplish goals, share knowledge, and develop solutions through collaboration and open communication.
- Facilitators in functional teams should encourage active participation, provide guidance, and ensure that all members are heard.
- Getting to know other members of the group and their strengths is important in functional teams to build trust, promote collaboration, and delegate tasks effectively.
Communication
- Informal communication in business aims to build relationships, share knowledge, and clarify information through unofficial, spontaneous interactions.
- A characteristic of grapevines in business communication is that they are informal, unofficial, and often unstructured networks that can spread information quickly.
- The primary goal of informal communication is to facilitate social interactions, build trust, and foster a sense of community.
- A challenge associated with informal communication is that it can be unreliable, ambiguous, and difficult to control.
- Formal communication in business typically uses predetermined channels and official documentation, such as memos, reports, and emails.
- The primary role of facilitators in functional teams is to guide the team, manage conflicts, and ensure that all members are engaged and contributing.
Effective Communication
- Effective informal communication is characterized by being open, honest, and respectful.
- An important skill for managers is to identify problems before they escalate, which requires active listening, empathy, and effective communication.
- Using 'Plain English' in business writing is important because it increases clarity, reduces confusion, and promotes effective communication.
Conflict Resolution
- An effective way to avoid or solve common problems in conflict management is to remain calm, listen actively, and focus on finding mutually beneficial solutions.
- Managers should keep lines of communication open in conflict management by encouraging open dialogue, providing feedback, and addressing concerns promptly.
Business Communication
- The primary goal of informal communication in business is to facilitate social interactions, build trust, and foster a sense of community.
- The role of grapevines in business communication is to spread information quickly, often through unofficial channels.
- Formal communication in business is characterized by using predetermined channels and official documentation, such as memos, reports, and emails.
Test your knowledge about functional and dysfunctional conflict in the workplace, and learn about conflict sensing and management in functional teams. Explore the importance of healthy disagreement and inquiry skills for managers.
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