Podcast
Questions and Answers
What is the primary purpose of healthy disagreement in functional conflict?
What is the primary purpose of healthy disagreement in functional conflict?
- Create chaos and confusion
- Stifle progress and development
- Maintain status quo
- Stimulate improvement and professional survival (correct)
What is the impact of dysfunctional conflict on achieving business objectives?
What is the impact of dysfunctional conflict on achieving business objectives?
- Is essential for achieving business objectives
- Impedes or prevents managers or employees from achieving business objectives (correct)
- Has no impact on business objectives
- Enhances the achievement of business objectives
What should managers do to sense conflict before it escalates?
What should managers do to sense conflict before it escalates?
- Get feedback and ask open questions (correct)
- Micromanage employees
- Ignore potential conflicts
- Avoid communication with employees
What is an important skill for managers to have in order to identify problems before they escalate?
What is an important skill for managers to have in order to identify problems before they escalate?
What gets accomplished in functional teams?
What gets accomplished in functional teams?
What should managers do to keep lines of communication open in conflict management?
What should managers do to keep lines of communication open in conflict management?
What is an effective way to avoid or solve common problems in conflict management?
What is an effective way to avoid or solve common problems in conflict management?
What should facilitators do in functional teams?
What should facilitators do in functional teams?
Why is getting to know other members of your group and their strengths important in functional teams?
Why is getting to know other members of your group and their strengths important in functional teams?
What is the role of defining expectations in sensing conflict?
What is the role of defining expectations in sensing conflict?
What is a primary goal of informal communication in business?
What is a primary goal of informal communication in business?
What is a challenge associated with informal communication in business?
What is a challenge associated with informal communication in business?
What is a characteristic of grapevines in business communication?
What is a characteristic of grapevines in business communication?
What is the main disadvantage of formal communication in business?
What is the main disadvantage of formal communication in business?
What is a characteristic of effective informal communication in business?
What is a characteristic of effective informal communication in business?
What is a characteristic of grapevines in business communication?
What is a characteristic of grapevines in business communication?
What is the primary goal of informal communication in business?
What is the primary goal of informal communication in business?
What is a challenge associated with informal communication in business?
What is a challenge associated with informal communication in business?
What does formal communication in business typically use?
What does formal communication in business typically use?
What is the role of grapevines in business communication?
What is the role of grapevines in business communication?
What gets accomplished in functional teams?
What gets accomplished in functional teams?
What should managers do to sense conflict before it escalates?
What should managers do to sense conflict before it escalates?
What should facilitators do in functional teams?
What should facilitators do in functional teams?
What does informal communication in business primarily aim to do?
What does informal communication in business primarily aim to do?
What is the primary role of facilitators in functional teams?
What is the primary role of facilitators in functional teams?
What is a key characteristic of effective informal communication in business?
What is a key characteristic of effective informal communication in business?
What is the primary goal of healthy disagreement in functional conflict?
What is the primary goal of healthy disagreement in functional conflict?
What is the impact of dysfunctional conflict on achieving business objectives?
What is the impact of dysfunctional conflict on achieving business objectives?
Why is getting to know other members of your group and their strengths important in functional teams?
Why is getting to know other members of your group and their strengths important in functional teams?
What should managers do to sense conflict before it escalates?
What should managers do to sense conflict before it escalates?
What is an effective way to avoid or solve common problems in conflict management?
What is an effective way to avoid or solve common problems in conflict management?
What is an important skill for managers to have in order to identify problems before they escalate?
What is an important skill for managers to have in order to identify problems before they escalate?
What should managers do to keep lines of communication open in conflict management?
What should managers do to keep lines of communication open in conflict management?
What gets accomplished in functional teams?
What gets accomplished in functional teams?
What is a characteristic of grapevines in business communication?
What is a characteristic of grapevines in business communication?
What is the primary role of facilitators in functional teams?
What is the primary role of facilitators in functional teams?
What is an important skill for managers to have in order to identify problems before they escalate?
What is an important skill for managers to have in order to identify problems before they escalate?
What should managers do to sense conflict before it escalates?
What should managers do to sense conflict before it escalates?
What is the primary purpose of healthy disagreement in functional conflict?
What is the primary purpose of healthy disagreement in functional conflict?
What is the impact of dysfunctional conflict on achieving business objectives?
What is the impact of dysfunctional conflict on achieving business objectives?
What gets accomplished in functional teams?
What gets accomplished in functional teams?
What should managers do to keep lines of communication open in conflict management?
What should managers do to keep lines of communication open in conflict management?
What does informal communication in business primarily aim to do?
What does informal communication in business primarily aim to do?
What is a characteristic of grapevines in business communication?
What is a characteristic of grapevines in business communication?
What is an effective way to avoid or solve common problems in conflict management?
What is an effective way to avoid or solve common problems in conflict management?
What is the primary goal of informal communication in business?
What is the primary goal of informal communication in business?
What is the main advantage of using 'Plain English' in business writing?
What is the main advantage of using 'Plain English' in business writing?
What is a characteristic of grapevines in business communication?
What is a characteristic of grapevines in business communication?
What is a challenge associated with informal communication in business?
What is a challenge associated with informal communication in business?
What is a characteristic of effective informal communication in business?
What is a characteristic of effective informal communication in business?
What is a key characteristic of formal communication in business?
What is a key characteristic of formal communication in business?
What is the impact of dysfunctional conflict on achieving business objectives?
What is the impact of dysfunctional conflict on achieving business objectives?
What is the role of grapevines in business communication?
What is the role of grapevines in business communication?
What should managers do to sense conflict before it escalates?
What should managers do to sense conflict before it escalates?
What is a primary goal of healthy disagreement in functional conflict?
What is a primary goal of healthy disagreement in functional conflict?
Which type of communication is defined by predetermined channels and official documentation?
Which type of communication is defined by predetermined channels and official documentation?
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Study Notes
Conflict Management
- Healthy disagreement in functional conflict aims to stimulate critical thinking and promote innovation.
- Dysfunctional conflict hinders achieving business objectives by reducing productivity, increasing turnover, and damaging relationships.
- Managers should sense conflict before it escalates by being aware of nonverbal cues, monitoring team dynamics, and encouraging open communication.
- An important skill for managers is to identify problems before they escalate, which requires active listening, empathy, and effective communication.
Functional Teams
- Functional teams accomplish goals, share knowledge, and develop solutions through collaboration and open communication.
- Facilitators in functional teams should encourage active participation, provide guidance, and ensure that all members are heard.
- Getting to know other members of the group and their strengths is important in functional teams to build trust, promote collaboration, and delegate tasks effectively.
Communication
- Informal communication in business aims to build relationships, share knowledge, and clarify information through unofficial, spontaneous interactions.
- A characteristic of grapevines in business communication is that they are informal, unofficial, and often unstructured networks that can spread information quickly.
- The primary goal of informal communication is to facilitate social interactions, build trust, and foster a sense of community.
- A challenge associated with informal communication is that it can be unreliable, ambiguous, and difficult to control.
- Formal communication in business typically uses predetermined channels and official documentation, such as memos, reports, and emails.
- The primary role of facilitators in functional teams is to guide the team, manage conflicts, and ensure that all members are engaged and contributing.
Effective Communication
- Effective informal communication is characterized by being open, honest, and respectful.
- An important skill for managers is to identify problems before they escalate, which requires active listening, empathy, and effective communication.
- Using 'Plain English' in business writing is important because it increases clarity, reduces confusion, and promotes effective communication.
Conflict Resolution
- An effective way to avoid or solve common problems in conflict management is to remain calm, listen actively, and focus on finding mutually beneficial solutions.
- Managers should keep lines of communication open in conflict management by encouraging open dialogue, providing feedback, and addressing concerns promptly.
Business Communication
- The primary goal of informal communication in business is to facilitate social interactions, build trust, and foster a sense of community.
- The role of grapevines in business communication is to spread information quickly, often through unofficial channels.
- Formal communication in business is characterized by using predetermined channels and official documentation, such as memos, reports, and emails.
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