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What is the main risk of meeting separately with the parties in conflict?

It helps in resolving the conflict quicker.

It can cause parties to become more committed to their positions. (correct)

It may lead to a collaborative environment.

It encourages parties to communicate openly with each other.

Which type of negotiation is characterized by a gain for one party being an equivalent loss for another?

Collaborative negotiation

Constructive negotiation

Integrative negotiation

Distributive negotiation (correct)

What should be prioritized during negotiation to achieve effective outcomes?

Superficial benefits for both sides

Previous conflicts between the parties

Positions of each party involved

Interests that are at the heart of the conflict (correct)

One effective strategy in negotiation is to insist on what type of criteria?

Objective fairness criteria Signup and view all the answers

Why is it essential to know your BATNA during negotiations?

It provides a benchmark for evaluating the current negotiation. Signup and view all the answers

What type of conflict arises from perceived or actual incompatibilities in belief systems?

Values conflict Signup and view all the answers

Which conflict management strategy involves ignoring the conflict or denying that it exists?

Avoiding Signup and view all the answers

What is the term for destructive conflict focused on emotions and differences?

Dysfunctional conflict Signup and view all the answers

Which of the following is a characteristic of constructive conflict?

Maximizes mutual gains Signup and view all the answers

What type of conflict involves disagreements about how to accomplish a task?

Process conflict Signup and view all the answers

Which interpersonal conflict management strategy reflects a desire to give both parties what they want?

Collaborating Signup and view all the answers

What type of conflict results from structural or process features within an organization?

Structural conflict Signup and view all the answers

Which skill is NOT considered a best practice for conflict resolution?

Judging quickly Signup and view all the answers

Which behavior is considered a best practice in resolving conflicts?

Reaching out to make amends Signup and view all the answers

What does focusing on interests rather than positions in conflict resolution entail?

Identifying shared goals and underlying needs Signup and view all the answers

Which of the following is a negative approach to conflict resolution?

Retaliating against the other person to make a point Signup and view all the answers

What is one of the benefits of documenting disagreements in a conflict?

It ensures common understanding and improves communication Signup and view all the answers

What is a constructive way to express emotions during a conflict?

Talking honestly about your thoughts and feelings Signup and view all the answers

Why is avoiding conflict generally ineffective?

It often leads to unresolved issues festering over time Signup and view all the answers

Which behavior exemplifies the worst conflict resolution practices?

Laughing at the other person's ideas Signup and view all the answers

What should parties involved in a conflict identify to promote resolution?

Three or four specific actions they wish the other to take Signup and view all the answers

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Questions and Answers

What is the main risk of meeting separately with the parties in conflict?

Which type of negotiation is characterized by a gain for one party being an equivalent loss for another?

What should be prioritized during negotiation to achieve effective outcomes?

One effective strategy in negotiation is to insist on what type of criteria?

Why is it essential to know your BATNA during negotiations?

What type of conflict arises from perceived or actual incompatibilities in belief systems?

Which conflict management strategy involves ignoring the conflict or denying that it exists?

What is the term for destructive conflict focused on emotions and differences?

Which of the following is a characteristic of constructive conflict?

What type of conflict involves disagreements about how to accomplish a task?

Which interpersonal conflict management strategy reflects a desire to give both parties what they want?

What type of conflict results from structural or process features within an organization?

Which skill is NOT considered a best practice for conflict resolution?

Which behavior is considered a best practice in resolving conflicts?

What does focusing on interests rather than positions in conflict resolution entail?

Which of the following is a negative approach to conflict resolution?

What is one of the benefits of documenting disagreements in a conflict?

What is a constructive way to express emotions during a conflict?

Why is avoiding conflict generally ineffective?

Which behavior exemplifies the worst conflict resolution practices?

What should parties involved in a conflict identify to promote resolution?

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