Podcast
Questions and Answers
What is a key aspect of providing a flexible test drive experience?
What is a key aspect of providing a flexible test drive experience?
- Allowing customers to choose the location to meet (correct)
- Providing the same route for every customer
- Teaming customers with a sales representative only
- Offering a fixed location for all test drives
Which feature is important to highlight during the test drive?
Which feature is important to highlight during the test drive?
- The initial purchase price of the vehicle
- The features that align with the customer's needs (correct)
- The vehicle's warranty details
- The dealer's location and operational hours
What should be confirmed with the customer for an extended test drive?
What should be confirmed with the customer for an extended test drive?
- The total number of miles driven
- A convenient time to address their questions (correct)
- The model of the vehicle being test-driven
- The maximum speed they should drive
How should the test drive route be planned?
How should the test drive route be planned?
What is the first step in conducting a flexible test drive?
What is the first step in conducting a flexible test drive?
Flashcards
Flexible Location
Flexible Location
Meeting the customer at their preferred location to begin the test drive.
Flexible Route
Flexible Route
Tailoring the test drive route to showcase the vehicle's features relevant to the customer's needs.
Extended Test Drive
Extended Test Drive
Allowing customers to test drive a vehicle for an extended period to thoroughly explore its features and ask questions.
Greeting and Orientation
Greeting and Orientation
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Highlighting Features
Highlighting Features
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Study Notes
Flexible Test Drive Measurement Criteria
- Personalized Test Drive Options: Offer flexible test drive options tailored to customer needs.
- Flexible Location: Confirm meeting location with customer, greet them, and showcase vehicle features relevant to their needs.
- Flexible Route: Adapt the test drive route to demonstrate features like hill or freeway performance, matching customer interests.
- Extended Test Drive: Confirm a suitable time for detailed questions, emphasizing features/benefits, and confirming return time/location.
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