Podcast
Questions and Answers
What is the primary purpose of offering flexible test drive options?
What is the primary purpose of offering flexible test drive options?
- To standardize vehicle features
- To limit customer interaction
- To increase vehicle prices
- To improve the test drive experience (correct)
Which aspect of the flexible test drive focuses on ensuring the vehicle's features meet customer needs?
Which aspect of the flexible test drive focuses on ensuring the vehicle's features meet customer needs?
- Extended test drive
- Flexible route (correct)
- Standardized scheduling
- Flexible location
What should be confirmed with the customer regarding their extended test drive?
What should be confirmed with the customer regarding their extended test drive?
- Their preferred car color
- The maximum speed of the vehicle
- The history of the vehicle model
- A convenient time to answer their questions (correct)
What is an important step when meeting the customer for a test drive?
What is an important step when meeting the customer for a test drive?
How should the test drive route be determined?
How should the test drive route be determined?
Flashcards
Flexible Location
Flexible Location
Meeting the customer at a location they choose to begin the test drive.
Flexible Route
Flexible Route
Designing a test drive route that highlights the vehicle's features most relevant to the customer's needs.
Extended Test Drive
Extended Test Drive
Allowing the customer to spend the time they need to understand the vehicle's features and answer their questions.
Personalized Test Drive
Personalized Test Drive
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Flexible Test Drive
Flexible Test Drive
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Study Notes
Flexible Test Drive Measurement Criteria
- Personalized Test Drive Options: Provide customers with flexible, tailored test drive experiences.
- Flexible Location: Confirm the meeting place with the customer, greet them, and show the vehicle, focusing on the features relevant to their needs.
- Flexible Route: Customize the test drive route to demonstrate features like performance on hills or freeways, based on what the customer wants to see.
- Extended Test Drive: Work with the customer to schedule a more extended test drive to answer their questions, clearly highlight vehicle benefits/advantages, and finalize the return time/location.
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