Podcast
Questions and Answers
What is the primary purpose of offering flexible test drive options?
What is the primary purpose of offering flexible test drive options?
Which aspect of the flexible test drive focuses on ensuring the vehicle's features meet customer needs?
Which aspect of the flexible test drive focuses on ensuring the vehicle's features meet customer needs?
What should be confirmed with the customer regarding their extended test drive?
What should be confirmed with the customer regarding their extended test drive?
What is an important step when meeting the customer for a test drive?
What is an important step when meeting the customer for a test drive?
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How should the test drive route be determined?
How should the test drive route be determined?
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Study Notes
Flexible Test Drive Measurement Criteria
- Personalized Test Drive Options: Provide customers with flexible, tailored test drive experiences.
- Flexible Location: Confirm the meeting place with the customer, greet them, and show the vehicle, focusing on the features relevant to their needs.
- Flexible Route: Customize the test drive route to demonstrate features like performance on hills or freeways, based on what the customer wants to see.
- Extended Test Drive: Work with the customer to schedule a more extended test drive to answer their questions, clearly highlight vehicle benefits/advantages, and finalize the return time/location.
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Description
Explore innovative and personalized options for test drives that enhance customer experience. This quiz covers tailored routes, extended drives, and meeting customer needs effectively. Discover how to customize each test drive to highlight specific vehicle features and benefits.
