Podcast
Questions and Answers
What is the first step in preparing for a test drive according to the measurement criteria?
What is the first step in preparing for a test drive according to the measurement criteria?
- Identify designated test routes
- Inform about test drive procedure
- Confirm test drive booking (correct)
- Prepare customer's documents
Which of the following is NOT mentioned as part of the preparation for a test drive?
Which of the following is NOT mentioned as part of the preparation for a test drive?
- Informing about the test drive procedure
- Explaining the documents needed
- Demonstrating specific features
- Offering free vehicle maintenance (correct)
Why is it important to identify designated test routes before a test drive?
Why is it important to identify designated test routes before a test drive?
- To minimize vehicle wear and tear
- To ensure customers drive in circles
- To limit customer interaction with the vehicle
- To feature various driving conditions and demonstrate specific features (correct)
Which document is not specified as needed to prepare for a test drive?
Which document is not specified as needed to prepare for a test drive?
What aspect of the preparation process is primarily focused on ensuring a smooth experience during the test drive?
What aspect of the preparation process is primarily focused on ensuring a smooth experience during the test drive?
Flashcards
Pre-Test Drive Preparation
Pre-Test Drive Preparation
Informing customers about the test drive process, the selected route, and necessary documents before the drive.
Confirming Test Drive Booking
Confirming Test Drive Booking
Validating the customer's scheduled test drive appointment.
Identifying Designated Test Routes
Identifying Designated Test Routes
Choosing different test drive routes that cater to various timeframes, road conditions, and vehicle features.
Customer Document Preparation
Customer Document Preparation
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Demonstrating Specific Vehicle Features
Demonstrating Specific Vehicle Features
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Study Notes
Product Experience: Test Drive Preparation
- Pre-test drive communication is crucial.
- Explain the test drive procedure to the customer.
- Confirm the planned route.
- Outline the documents the customer needs to have ready.
- Verify the test drive booking.
- Select test routes with varying lengths and conditions.
- Routes should allow demonstrating specific vehicle features (technology, park assist, etc.).
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