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Test Drive Procedures Overview

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Questions and Answers

What is the first step to ensure customers can take a test drive?

Provide a test drive with a vehicle or suggest alternate options if unavailable (correct)

Prioritize customers based on their purchasing ability

Offer test drives only to pre-booked customers

Allow customers to drive solo without any options

What option should be provided if local government restrictions apply during a test drive?

Customers must choose a flexible route

Accompanied test drives are not available (correct)

Test drives are not allowed at any time

Every customer must drive unaccompanied

How should customers be assisted during the vehicle settings process?

Alter settings without customer input for safety

Provide a manual for vehicle settings only

Leave customers to configure settings on their own

Explain and assist them to set the vehicle settings to their preferences (correct)

What is an essential aspect of providing a flexible route for a test drive?

<p>Explain the best route based on customer needs</p> Signup and view all the answers

When should customers be given the choice between accompanied or solo test drives?

<p>Always, unless local government restrictions apply</p> Signup and view all the answers

Study Notes

Test Drive Procedure

Test drives are offered to all customers.
If a test drive vehicle isn't available, alternative options are provided, like remote delivery or rescheduled appointments.
Customers are guided through vehicle setting adjustments to their preferences.
Customers can choose between accompanied or solo test drives, unless local regulations prohibit solo drives.
Optimal routes are suggested to maximize the vehicle experience.

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Description

This quiz covers the essential procedures for conducting test drives. It includes guidance for customers on preferences, available options if a vehicle isn't accessible, and choices for test drive styles. Familiarize yourself with optimal routes and regulations to enhance the customer experience during test drives.