Test Drive Procedures Overview

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the first step to ensure customers can take a test drive?

Provide a test drive with a vehicle or suggest alternate options if unavailable (correct)
Prioritize customers based on their purchasing ability
Offer test drives only to pre-booked customers
Allow customers to drive solo without any options

What option should be provided if local government restrictions apply during a test drive?

Customers must choose a flexible route
Accompanied test drives are not available (correct)
Test drives are not allowed at any time
Every customer must drive unaccompanied

How should customers be assisted during the vehicle settings process?

Alter settings without customer input for safety
Provide a manual for vehicle settings only
Leave customers to configure settings on their own
Explain and assist them to set the vehicle settings to their preferences (correct)

What is an essential aspect of providing a flexible route for a test drive?

<p>Explain the best route based on customer needs (C)</p> Signup and view all the answers

When should customers be given the choice between accompanied or solo test drives?

<p>Always, unless local government restrictions apply (D)</p> Signup and view all the answers

Flashcards

Test Drive Availability

Offering a test drive to every customer who requests one. If the desired vehicle is unavailable, provide alternatives like remote delivery or scheduling a new appointment.

Customer Preferences

Helping customers personalize their test drive experience by adjusting vehicle settings to their preferences.

Accompanied or Solo

Giving customers the option to have a salesperson accompany them during the test drive or drive solo. This depends on local laws.

Flexible Route

Suggesting a route for the test drive that best showcases the vehicle's features relevant to the customer's needs.

Signup and view all the flashcards

Test Drive Options

Offering a variety of test drive options to cater to different customer preferences and needs.

Signup and view all the flashcards

Study Notes

Test Drive Procedure

Test drives are offered to all customers.
If a test drive vehicle isn't available, alternative options are provided, like remote delivery or rescheduled appointments.
Customers are guided through vehicle setting adjustments to their preferences.
Customers can choose between accompanied or solo test drives, unless local regulations prohibit solo drives.
Optimal routes are suggested to maximize the vehicle experience.