FR-H-401 Employee Assistance Program Procedure

A program that helps employees deal with personal problems that affect their work performance.

The Employee Assistance Program aims to support employee well-being and improve job performance.

All Palm Beach County Fire Rescue personnel, including reservists, are eligible to use the program.

The program helps employees facing issues such as job stress, emotional situations, financial struggles, and substance abuse.

Employees can voluntarily initiate contact with the EAP for assistance.

The program encourages employees to recognize the need for assistance and seek help proactively.

Supervisors can suggest a self-referral based on observed changes in an employee's behavior.

A formal intervention when an employee's work performance is significantly impacted by personal issues.

Employees maintain confidentiality despite the need to inform Fire Rescue.

Completed treatment programs are required before returning to high-risk positions following a management referral.

The Battalion Chief or a higher rank initiates the referral process when concerns arise.

The employee must acknowledge the need for a referral and sign a statement.

The Wellness Coordinator facilitates the referral process by communicating with the Fire Rescue EAP Coordinator.

Counseling sessions remain confidential, and there is no need to inform Fire Rescue or supervisors.

Documentation recognizing employee confidentiality is required for self-referrals.

Weekly reports on the employee's attendance in counseling are required for management referrals.

The Fire Rescue Administrator oversees the entire EAP policy and its implementation.

The EAP Coordinator manages scheduling appointments and provides guidance to employees.

The Wellness Coordinator manages updates to the policy and facilitates referrals.

The EAP is a confidential support system available to all Fire Rescue personnel.

The program helps address personal issues that might interfere with work performance.

Supervisors can suggest a self-referral for employees struggling with personal issues.

Employees must acknowledge the referral and sign a statement for management referrals.

early intervention and referral

early intervention and referral

job performance is adversely affected.

is the preferred method for employees to acquire assistance who have circumstances which are affecting their well-being, attendance, or job performance.

when an employee recognizes the need to seek assistance, or a behavioral problem is noted by another individual(s) who is concerned about the employee and suggest that seeking professional assistance may be beneficial.

self-referral is for an employee to recognize that they are exhibiting behavioral changes that have the potential to affect their well-being and/or job performance and to seek assistance on their own through the EAP.

behavioral changes affecting job performance.

a formal intervention between an employee and Fire Rescue when it is determined that an employee’s job performance is adversely impacted.

a weekly basis.

“non-high risk” position or on appropriate administrative leave.

when a Battalion Chief or above has determined that an employee needs a management referral.

is notified and given the name of the person receiving the referral and the contact person.

weekly updates on the employee to Fire Rescue.

a clearance letter from the EAP Coordinator.