GAG 1-63 Employee Assistance Program

Questions and Answers

What is the primary purpose of contacting a Peer Support Team member?

To report a personal grievance

To receive training for stress management

To complain about workplace policies

To request counseling services (correct)

What defines a High Stress Incident (HSI) in light of peer support services?

An incident deemed serious based on reactions of personnel (correct)

An incident occurring after hours

A routine emergency call

Any incident with a low emotional impact

How are employees informed about the Peer Support Team members?

Through email notifications only

By visiting a dedicated website and viewing posters in stations (correct)

During regular staff meetings

Via personal calls from team members

Who can initiate a notification about a High Stress Incident?

An individual, a supervisor, or the shift deputy Signup and view all the answers

What is the nature of participation in support activities offered by the Peer Support Team?

Voluntary with no reprisals for declining Signup and view all the answers

What type of incidents does the Peer Support Team primarily address?

High levels of stress during emergencies involving tragedy or suffering Signup and view all the answers

What should individuals do to request Peer Support Team services?

Log on to a specified website for contact information Signup and view all the answers

What is a common characteristic of incidents that may lead to a High Stress Incident assessment?

Situations involving significant personal and emotional toll Signup and view all the answers

What is the purpose of the voluntary use of EAP services suggested by supervisors and union agents?

To address personal or emotional well-being of employees Signup and view all the answers

What does the Employee Assistance Program (EAP) primarily offer?

Confidential counseling services and assessments Signup and view all the answers

What is NOT a requirement for employees under mandated EAP referrals?

Pay for all counseling services out of pocket Signup and view all the answers

What potential consequence may occur if an employee fails to comply with the EAP treatment plan?

Disciplinary action up to termination Signup and view all the answers

How can employees attend counseling sessions if they are mandated to participate in EAP?

May use sick leave, vacation time, or off-duty days Signup and view all the answers

What is the department's belief regarding stressors affecting employees?

They can be successfully resolved if identified and treated Signup and view all the answers

What can be expected from the mandated referral to EAP regarding employee rights?

Employees have the right to know about their policy violations Signup and view all the answers

Which of the following statements about EAP services is incorrect?

EAP services can affect promotional opportunities Signup and view all the answers

What is the primary purpose of the Employee Assistance Program (EAP)?

To offer free and confidential support for personal and workplace issues. Signup and view all the answers

Who is eligible to access the EAP services?

All employees of the Kansas City, Missouri Fire Department and their immediate family members. Signup and view all the answers

Which of the following services is NOT provided by the EAP?

Physical training programs. Signup and view all the answers

How is the confidentiality of EAP services maintained?

With a strict confidentiality policy and independent record-keeping. Signup and view all the answers

What is a potential benefit of using the EAP?

Improved workplace safety and well-being. Signup and view all the answers

Which method is NOT mentioned for accessing EAP counseling services?

Anonymous email consultations. Signup and view all the answers

What types of issues can EAP services assist with?

Medical, behavioral health issues, and job stress. Signup and view all the answers

What is the contact number for the EAP to reach a counselor?

1.877.281.3804. Signup and view all the answers

Study Notes

Employee Assistance Program (EAP)

EAP is offered through 42Cares and New Directions, providing free, confidential support for personal, family, and workplace issues.
Accessible to all Kansas City, Missouri Fire Department employees and their immediate family members.
Contact number for counseling: 1.877.281.3804.

Importance of EAP

Aims to enhance individual emotional and physical fitness, contributing to workplace safety and service quality.
Services include counseling, assessments, referrals, and support for various issues including substance use, family difficulties, job stress, and legal problems.
Individual use of EAP services is strictly confidential, with records maintained independently and in compliance with state/federal laws.

Guidelines for Use

Department supervisors can recommend EAP services for members showing signs of personal or emotional distress affecting job performance.
Utilization of EAP will not jeopardize job security, reputation, or promotional opportunities.

Mandatory Referrals

Employees may be mandated to use EAP as an alternative to disciplinary action for policy violations or work performance issues.
Required actions under mandated referral include participating in EAP, completing necessary forms, improving performance, and complying with treatment.
Employees can use sick leave or vacation for EAP sessions, which may need to be scheduled on off-duty days.
Non-compliance with EAP treatment plans may result in disciplinary action, including termination.

Rights of Employees

Employees have the right to know the specifics of the policy violation leading to the referral.
Right to representation by a Local 42 Business Agent or Local 3808 representative.

Peer Support Team (PST)

Contact number for peer support: 913.523.4090.
Peer Support Team provides services for employees experiencing high levels of stress.
Employees can request PST services by visiting firestrong.org and accessing the Peer Team Resource tab for member contacts.

High Stress Incident (HSI) Management

HSIs are serious incidents affecting public safety personnel, influencing their well-being and family.
Upon an HSI, a PSP coordinator may assess those impacted, with potential additional support offered.
Participation in support activities is voluntary, and employees may decline without reprisal.

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Description

This quiz covers the Employee Assistance Program (EAP) offered to Kansas City Fire Department employees and their families. It outlines the services provided, including confidential support for personal and workplace issues. Enhance your understanding of the importance of EAP in promoting emotional and physical well-being.