820-7 employee assistance program

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Questions and Answers

What information will be reported to the Department for billing purposes?

Personal information of Department members

Details of counseling sessions

Specific case information

Statistical information regarding the amount of service provided (correct)

How can Department members, their spouse, or domestic partner, and their dependents access crisis support?

Through online chat support

Through email support

By calling a 24/7 telephone crisis support line (correct)

By visiting a counselor in person

What is the role of PAS in a crisis situation?

To provide immediate counseling sessions

To help confirm an immediate counseling session (correct)

To provide emergency services

To refer individuals to other crisis hotlines

How are appointment availabilities coordinated?

Directly with the individual provider and the member Signup and view all the answers

What is the criteria for selecting counselors in the list provided by PAS?

Member's needs, preference, availability, and location Signup and view all the answers

How many face-to-face, telephonic, or video sessions are provided per incident/occurrence?

Six (6) sessions Signup and view all the answers

Who is eligible to receive PAS services?

Anyone who resides with the covered member, regardless of age Signup and view all the answers

How can eligible individuals contact PAS?

By calling (800) 395-0845 or through <a href="http://www.paseap.com">www.paseap.com</a> Signup and view all the answers

What is myPASapp used for?

To access PAS services on Android or iPhone devices Signup and view all the answers

Who is responsible for referral treatment for long-term or specialized care not covered by their health care insurance?

Department members Signup and view all the answers

Who administers the Employee Assistance Program (EAP) for the Kansas City, MO Police Department?

Personal Assistance Services (PAS) Signup and view all the answers

What is the maximum amount of legal services provided by the EAP?

30 minutes Signup and view all the answers

Who is eligible to receive short-term care with the EAP at no cost?

Eligible covered persons Signup and view all the answers

What is a benefit available to Department members enrolled in the Department sponsored health care plans?

Mental health benefits Signup and view all the answers

What is the main purpose of the Employee Assistance Program (EAP)?

To assist with both work and non-work related issues Signup and view all the answers

What is the policy regarding the confidentiality of the EAP?

The EAP is free and completely confidential Signup and view all the answers

What is the source of information for HIPAA guidelines?

<a href="http://www.HHS.GOV/HIPAA">www.HHS.GOV/HIPAA</a> Signup and view all the answers

Who can receive assistance from the Employee Assistance Program (EAP)?

All of the above Signup and view all the answers

What is a benefit of the Employee Assistance Program (EAP)?

Assistance with personal growth and healthy lifestyles Signup and view all the answers

What is the cost of the Employee Assistance Program (EAP) for eligible covered persons?

No cost Signup and view all the answers

Study Notes

Employee Assistance Program (EAP)

The Kansas City, MO Police Department's EAP is administered by Personal Assistance Services (PAS) and provides assistance to Department members, their spouse or domestic partner, and anyone living in the member's household.
The EAP helps with work and non-work related issues, including marriage, children, stress, emotions, finances, 30 minutes of legal services, legal documents, healthy lifestyles, and personal growth.

Eligibility and Cost

Eligible covered persons can receive short-term care with the EAP at no cost.
Department members enrolled in Department-sponsored health care plans through Blue Cross Blue Shield of Kansas City also have mental health benefits available to them, with applicable co-pays/deductibles applying.

Confidentiality and HIPAA Guidelines

Department administrators will not be provided with the identity of individuals seeking information about or participating in the program, in accordance with HIPAA guidelines.
Specific case information will not be made available to the Department without a signed and notarized release form by an individual.

EAP Services and Availability

The EAP is free and completely confidential.
Counselors are available 24/7 for telephone crisis support to talk with Department members, their spouse or domestic partner, and their dependents.
PAS provides a list of counselors based on the member's needs, preference, availability, and location, which may include providers in the state of Kansas.
Department members, their spouse or domestic partner, and their dependents can receive up to six face-to-face, telephonic, or video sessions (per incident/occurrence) in a rolling calendar year with a licensed therapist at no cost.

Contacting PAS and Referrals

Eligible covered persons can contact PAS 24/7 at (800) 395-0845 or www.paseap.com.
PAS services will be provided to anyone residing with the covered member, regardless of age.
The Department will pay for all services performed through the EAP; however, members will be responsible for referral treatment for long-term or specialized care not covered by their health care insurance.
An APP for Android or iPhone exists (myPASapp) at the Apple Store and Google Play Store.

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Description

This quiz is based on the Kansas City Police Department's Employee Assistance Program (EAP) policy, covering aspects related to member's health and well-being.