20 Questions
What information will be reported to the Department for billing purposes?
Statistical information regarding the amount of service provided
How can Department members, their spouse, or domestic partner, and their dependents access crisis support?
By calling a 24/7 telephone crisis support line
What is the role of PAS in a crisis situation?
To help confirm an immediate counseling session
How are appointment availabilities coordinated?
Directly with the individual provider and the member
What is the criteria for selecting counselors in the list provided by PAS?
Member's needs, preference, availability, and location
How many face-to-face, telephonic, or video sessions are provided per incident/occurrence?
Six (6) sessions
Who is eligible to receive PAS services?
Anyone who resides with the covered member, regardless of age
What is myPASapp used for?
To access PAS services on Android or iPhone devices
Who is responsible for referral treatment for long-term or specialized care not covered by their health care insurance?
Department members
Who administers the Employee Assistance Program (EAP) for the Kansas City, MO Police Department?
Personal Assistance Services (PAS)
What is the maximum amount of legal services provided by the EAP?
30 minutes
Who is eligible to receive short-term care with the EAP at no cost?
Eligible covered persons
What is a benefit available to Department members enrolled in the Department sponsored health care plans?
Mental health benefits
What is the main purpose of the Employee Assistance Program (EAP)?
To assist with both work and non-work related issues
What is the policy regarding the confidentiality of the EAP?
The EAP is free and completely confidential
Who can receive assistance from the Employee Assistance Program (EAP)?
All of the above
What is a benefit of the Employee Assistance Program (EAP)?
Assistance with personal growth and healthy lifestyles
What is the cost of the Employee Assistance Program (EAP) for eligible covered persons?
No cost
Study Notes
Employee Assistance Program (EAP)
- The Kansas City, MO Police Department's EAP is administered by Personal Assistance Services (PAS) and provides assistance to Department members, their spouse or domestic partner, and anyone living in the member's household.
- The EAP helps with work and non-work related issues, including marriage, children, stress, emotions, finances, 30 minutes of legal services, legal documents, healthy lifestyles, and personal growth.
Eligibility and Cost
- Eligible covered persons can receive short-term care with the EAP at no cost.
- Department members enrolled in Department-sponsored health care plans through Blue Cross Blue Shield of Kansas City also have mental health benefits available to them, with applicable co-pays/deductibles applying.
Confidentiality and HIPAA Guidelines
- Department administrators will not be provided with the identity of individuals seeking information about or participating in the program, in accordance with HIPAA guidelines.
- Specific case information will not be made available to the Department without a signed and notarized release form by an individual.
EAP Services and Availability
- The EAP is free and completely confidential.
- Counselors are available 24/7 for telephone crisis support to talk with Department members, their spouse or domestic partner, and their dependents.
- PAS provides a list of counselors based on the member's needs, preference, availability, and location, which may include providers in the state of Kansas.
- Department members, their spouse or domestic partner, and their dependents can receive up to six face-to-face, telephonic, or video sessions (per incident/occurrence) in a rolling calendar year with a licensed therapist at no cost.
Contacting PAS and Referrals
- Eligible covered persons can contact PAS 24/7 at (800) 395-0845 or www.paseap.com.
- PAS services will be provided to anyone residing with the covered member, regardless of age.
- The Department will pay for all services performed through the EAP; however, members will be responsible for referral treatment for long-term or specialized care not covered by their health care insurance.
- An APP for Android or iPhone exists (myPASapp) at the Apple Store and Google Play Store.
This quiz is based on the Kansas City Police Department's Employee Assistance Program (EAP) policy, covering aspects related to member's health and well-being.
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