Work Management Playbook
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Work Management Playbook

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Questions and Answers

What is one of the primary responsibilities of the FM in relation to facility management?

  • Educate Facility Occupants (correct)
  • Manage CE training programs
  • Adjudicate Actions of BCE
  • Process Emergency SRs

    • What should the FM do if they are notified of an emergency?

  • Submit a non-emergency SR
  • Call in the emergency immediately (correct)
  • Log it in NexGen IT within 48 hours
  • Wait for the occupant to provide follow-up information

    • How frequently should the FM log in to NexGen IT?

  • At least once a day (correct)
  • Only when a new SR is submitted
  • Once every two days
  • At least once a week

    • What is the FM's action upon identifying a non-emergency issue?

    <p>Submit the SR within 48 hours</p> Signup and view all the answers

    Which entity is primarily responsible for managing the expectations of customers?

    <p>BCE</p> Signup and view all the answers

    What is the role of the CEOER Requirements Section regarding SRs?

    <p>Process SRs and provide feedback</p> Signup and view all the answers

    Who is responsible for ensuring requirements identified by the FM are managed?

    <p>Supporting maintenance and repair organization</p> Signup and view all the answers

    What is the consequence of not submitting an SR for a non-emergency issue within 48 hours?

    <p>The requirement may be overlooked or delayed</p> Signup and view all the answers

    What is the primary purpose of the SR submittal process?

    <p>To allow CE to process requests and provide solutions.</p> Signup and view all the answers

    Which role is primarily responsible for managing customer expectations?

    <p>BCE</p> Signup and view all the answers

    What should be included in the description of a Service Request (SR)?

    <p>The exact location and scope of work.</p> Signup and view all the answers

    What happens if a customer identifies a requirement as mission critical?

    <p>A signed memo from the organization's commander is required.</p> Signup and view all the answers

    What is the role of the Requirements Section within CEOER?

    <p>To process and track all SRs throughout their lifecycle.</p> Signup and view all the answers

    What document does the NexGen IT SR replace?

    <p>AF Form 332</p> Signup and view all the answers

    What should be done immediately upon identifying an emergency situation?

    <p>Call in the emergency to ensure timely response.</p> Signup and view all the answers

    In which situation should multiple CM requirements be grouped into one SR?

    <p>When they are similar issues affecting a single facility.</p> Signup and view all the answers

    Who is responsible for determining if a requirement is a duplicate during the WT initial review?

    <p>The Requirements Section.</p> Signup and view all the answers

    What is the role of CEOEM in managing facility projects?

    <p>To analyze requirements for execution methods.</p> Signup and view all the answers

    Which of the following actions is NOT allowed regarding existing emergency WTs?

    <p>Documenting follow-on corrective maintenance actions.</p> Signup and view all the answers

    Which section is responsible for notifying about available U-Fix-It materiel?

    <p>CEOEM Materiel Control</p> Signup and view all the answers

    What is one of the requirements for the Requirements Section when reviewing WTs?

    <p>Checking if the requirement falls under CE responsibility.</p> Signup and view all the answers

    What documentation is required for SRs categorized as unique requirements?

    <p>A signed memo and justification from the commander.</p> Signup and view all the answers

    What is required when using the ‘ADD’ capability to create a WT record?

    <p>All fields must be filled with appropriate details.</p> Signup and view all the answers

    What is a key duty of the BCE when it comes to delegating authority?

    <p>Ensure personnel are trained on review actions.</p> Signup and view all the answers

    What is the significance of grouping like requirements in an SR?

    <p>It simplifies the approval process.</p> Signup and view all the answers

    How must attachments be handled during the SR creation process?

    <p>They should be included in the Notes and Documents section before submission.</p> Signup and view all the answers

    Which document ensures compliance during the lifecycle of a requirement?

    <p>AFI 32-1001.</p> Signup and view all the answers

    What type of requirements are typically routed to the Optimization Section for WRWG review?

    <p>Mission critical and time-sensitive requirements.</p> Signup and view all the answers

    What should not be modified in an existing emergency WT?

    <p>Work priority code.</p> Signup and view all the answers

    Which role interacts with the customer to identify U-Fix-It requirements?

    <p>3E Technician</p> Signup and view all the answers

    Which aspect is NOT considered by the Requirements Section when reviewing a WT's request?

    <p>Current employee workloads.</p> Signup and view all the answers

    What does a CATEX allow for in decision-making processes?

    <p>Making determinations without formal documentation.</p> Signup and view all the answers

    Which of the following is essential to ensure all requirements are processed efficiently?

    <p>Balancing expediency of response with lifecycle management.</p> Signup and view all the answers

    What is the purpose of including an adequate description in a WT request?

    <p>To enhance the clarity and justification of the requirement.</p> Signup and view all the answers

    What kind of requirements should always be made clear to the customer?

    <p>Deadlines or issues in fulfilling a requirement.</p> Signup and view all the answers

    What is the responsibility of the CE prior to the award of a Contract by Requester (CBR)?

    <p>To approve requirements and close out process actions</p> Signup and view all the answers

    Which of the following must be included in the coordination with the Contracting Squadron (CONS)?

    <p>Inclusion of CE in local checklists</p> Signup and view all the answers

    What action should be taken if there is a general lack of coordination by the CONS that affects the CE mission?

    <p>Address the issue to the BCE and relevant commanders</p> Signup and view all the answers

    In the processing of requirements from the CEOER Section, which system is mentioned for executing the work?

    <p>Direct Schedule Work (DSW) orders</p> Signup and view all the answers

    According to AFI 32-10141, who submits the work request to correct fire/safety deficiencies?

    <p>The FM (Facility Manager)</p> Signup and view all the answers

    Which reference documents are necessary for appropriate work classification?

    <p>AFI 32-1020, AFI 65-106, and applicable laws</p> Signup and view all the answers

    What is the basis for the reimbursement process within the NexGen IT system?

    <p>Organizational structure and support agreements</p> Signup and view all the answers

    What is stated about non-reimbursable support provided by the DoD to other entities?

    <p>No non-reimbursable support is offered unless required by statute</p> Signup and view all the answers

    Who is responsible for ensuring accurate status tracking of all requirements?

    <p>CEOER through standard processes</p> Signup and view all the answers

    What is a vital component for processing requests related to fire safety deficiencies?

    <p>Appropriate coding of requirements and providing associated findings</p> Signup and view all the answers

    What must the Operations Flight be aware of in relation to reimbursable customers?

    <p>Correct cost recording on work tickets</p> Signup and view all the answers

    What type of support is no longer available to private organizations as per DoD regulations?

    <p>Non-reimbursable support of any kind</p> Signup and view all the answers

    Which document outlines the categories your work must comply with for proper classification?

    <p>AFI 32-1020</p> Signup and view all the answers

    What is the main objective of using standard naming conventions in tracking requirements?

    <p>To facilitate effective monitoring and enforcement</p> Signup and view all the answers

    What is the primary purpose of using pseudo locations in work activities?

    <p>To provide a primary work location for valid activities against non-RP.</p> Signup and view all the answers

    Who is responsible for obtaining coordination for new work, modifications, and renovations?

    <p>CEOER.</p> Signup and view all the answers

    Which report can be used to determine warranty information for buildings and equipment?

    <p>RO-Rpt-003 Warranty Master Report.</p> Signup and view all the answers

    What is the correct action for a facility manager when submitting a service request that requires a pseudo location?

    <p>Use the facility number and annotate the requirement detail.</p> Signup and view all the answers

    Under which circumstance can a WT submission be rejected?

    <p>If it is duplicative or not a CE responsibility.</p> Signup and view all the answers

    What does an FOFP involve?

    <p>Account for time and materials for specific facility operations.</p> Signup and view all the answers

    When can warranty data help conserve resources?

    <p>When it is easily locatable and economically feasible to act on.</p> Signup and view all the answers

    What should not be rejected or retired if associated with costs?

    <p>Work orders with costs associated.</p> Signup and view all the answers

    What must the CSU Workgroup select to support government housing requirements?

    <p>The Housing Customer Organization set up by CE Financial Management.</p> Signup and view all the answers

    What is required for Priority 1 corrective maintenance tasks?

    <p>Emergency Order Request (EOR).</p> Signup and view all the answers

    Which of the following is true regarding the minimum coordination for new work?

    <p>Coordination tasks include Safety, Fire, and Environmental.</p> Signup and view all the answers

    What is the effect of good warranty management on resources?

    <p>It can save limited resources and recoup investments.</p> Signup and view all the answers

    What is the purpose of the Facility Operations Facility Project (FOFP)?

    <p>To account for routine operational tasks without extensive reviews.</p> Signup and view all the answers

    What is the primary purpose of the Optimization Section in CEOER?

    <p>To develop and manage proposed requirements</p> Signup and view all the answers

    Which of the following documents is used for securing required materials for future work?

    <p>Purchase Request (PR)</p> Signup and view all the answers

    What is included in the role of the Operations Planner (Manager) during the planning of work?

    <p>Estimating and scoping requirements for work tasks</p> Signup and view all the answers

    In which situation would OTC materiel be issued?

    <p>When requirements are sent to the shop with no need for detailed planning</p> Signup and view all the answers

    What does the WRWG primarily evaluate and prepare?

    <p>CE work request requirements</p> Signup and view all the answers

    Which statement correctly describes the responsibility of a Foreman regarding emergent issues?

    <p>They are authorized to assign technicians to mitigate emergencies.</p> Signup and view all the answers

    What is the role of the ‘Manager’ within the WRWG process?

    <p>To perform WRWG review actions and complete the checklist</p> Signup and view all the answers

    In which scenario is detailed planning required?

    <p>For requirements needing formal WRRB review</p> Signup and view all the answers

    What does the acronym GPC stand for in the context of procurement?

    <p>Government Purchase Card</p> Signup and view all the answers

    Which type of estimate is provided by the Optimization Section for Capital Project level requirements?

    <p>Class 5 Estimate</p> Signup and view all the answers

    Which of the following identifies stakeholders in the WRWG process?

    <p>Actors review requirements and provide comments before collaboration.</p> Signup and view all the answers

    What is a key activity performed during initial scoping and estimating?

    <p>Reviewing requirements outside of delegated authority</p> Signup and view all the answers

    What action does CEOER take regarding service contracts that are part of 'The Big 3'?

    <p>CEOER accomplishes the 'Close' action on all WTs excluding those associated with 'The Big 3'.</p> Signup and view all the answers

    What defines a U-Fix-It project under the current program?

    <p>A do-it-yourself project for simple tasks without special requirements.</p> Signup and view all the answers

    What is the primary role of a Sub-AMP manager?

    <p>To serve as a data steward and identify requirements for management.</p> Signup and view all the answers

    Which process does CEOER NOT engage in related to work orders (WTs)?

    <p>Conducting major repairs under the U-Fix-It Program.</p> Signup and view all the answers

    What does the U-Fix-It Program aim to achieve?

    <p>To foster pride-in-ownership while improving facilities.</p> Signup and view all the answers

    What is a primary function of the Sub-AMP Working Group (SAWG)?

    <p>To answer foundational questions regarding investment and efficiency.</p> Signup and view all the answers

    What is required before a project can be processed through the work management activities?

    <p>Requirement preparation involving tracking and planning.</p> Signup and view all the answers

    What conditions must be met for the U-Fix-It Program to authorize Self-Help Projects?

    <p>Authorization must be granted by a governing source document.</p> Signup and view all the answers

    Which group is responsible for reviewing work orders for final planning?

    <p>WRWG.</p> Signup and view all the answers

    How does the CEOER Optimization Section categorize its work orders?

    <p>By similar characteristics to limit redundancy.</p> Signup and view all the answers

    What does the Work Clearance Request (AF Form 103) require submission for?

    <p>Review by coordinating agencies.</p> Signup and view all the answers

    What is noted about the CEOER's responsibilities regarding work orders?

    <p>CEOER can develop a draft DD Form 1354 as needed.</p> Signup and view all the answers

    What distinct role does the WRRB have regarding the approval of requirements?

    <p>Determines resource availability and manages requirements.</p> Signup and view all the answers

    Which statement is true regarding the roles of coordinating agencies in the process?

    <p>They submit comments necessary for the review process.</p> Signup and view all the answers

    Which activities require a Work Clearance Request to be processed and approved?

    <p>Excavating with a depth of 4 inches or more</p> Signup and view all the answers

    How are labor costs from Work Clearance Requests processed by shops for Operations Flight WTs and FPs allocated?

    <p>Costs are charged directly to the WT being supported</p> Signup and view all the answers

    What tool is required for tracking utility outages in real-time during and after storm events?

    <p>USORT Tool</p> Signup and view all the answers

    What does ESP stand for in the context of emergency and special program codes?

    <p>Emergency and Special Program</p> Signup and view all the answers

    What is the primary purpose of creating a FOFP during a large-scale disaster?

    <p>To associate all WTs with a specific event</p> Signup and view all the answers

    When should storm damage work history tracking ideally take place?

    <p>Immediately following a disaster event</p> Signup and view all the answers

    What is required regarding utility outage reporting in WTs?

    <p>Annotation of the USORT identification number is mandatory</p> Signup and view all the answers

    What should happen if a unit receives a 2-digit ESP code during a natural disaster event?

    <p>Add the code to the FOFP naming convention</p> Signup and view all the answers

    Which activities are to be charged to a WT during storm damage cleanup?

    <p>Damage Assessment Route</p> Signup and view all the answers

    How should costs related to specific facility requirements during emergencies be documented?

    <p>In individual WTs associated with a FOFP</p> Signup and view all the answers

    What is the goal of balancing expedient response with specific CM costs to a facility during storm damage recovery?

    <p>To manage costs effectively while providing quick recovery</p> Signup and view all the answers

    What should units anticipate in relation to the O&M Storm Damage Tracker?

    <p>To be assigned an ESP code for reimbursements</p> Signup and view all the answers

    What is a critical need emphasized after significant storm events regarding cost tracking?

    <p>To justify cleanup and recovery expenses to higher authorities</p> Signup and view all the answers

    What is the primary purpose of the WRWG meeting process?

    <p>To assess and manage project requirements before WRRB decisions</p> Signup and view all the answers

    When might the WRWG opt to utilize FOFPs?

    <p>For repetitive activities throughout the year to reduce administrative burden</p> Signup and view all the answers

    Which of the following is NOT a requirement for projects evaluated during the WRWG process?

    <p>Direct approval from WRRB for all projects</p> Signup and view all the answers

    What is required if a project is determined to need capitalization during the WRWG process?

    <p>A draft DD Form 1354 must be created indicating capitalization</p> Signup and view all the answers

    What happens to most work tasks (WTs) after review by the WRWG?

    <p>They often get forwarded to the WRRB for further decision</p> Signup and view all the answers

    What classification allows a project to bypass detailed planning if it will be accomplished in-house?

    <p>Work Task (WT)</p> Signup and view all the answers

    In what situation must an FP be presented to the WRRB?

    <p>If local policy requires detailed planning and scheduling</p> Signup and view all the answers

    What is the role of the WRWB in relation to WRWG inputs?

    <p>To approve or disapprove work based on WRWG’s recommendations</p> Signup and view all the answers

    Which document is essential for planning, design, and programming maintenance projects?

    <p>AFI 32-1020</p> Signup and view all the answers

    What should be done if the scope of work changes during the FP's detailed planning process?

    <p>Initial coordination must be re-accomplished</p> Signup and view all the answers

    Who holds ultimate responsibility for formulating and executing the financial management plan?

    <p>Commander (BCE) or designee</p> Signup and view all the answers

    For which type of project is the engineering contract typically not used?

    <p>In-House Projects</p> Signup and view all the answers

    Which role does the Manager have after the FP is ready for review?

    <p>To process the FP to the WRRB after completing tasks</p> Signup and view all the answers

    What must be indicated on the respective WT or FP if capitalization is required?

    <p>Capitalization Required checkbox must be checked</p> Signup and view all the answers

    Which function does not directly involve WRWB decision-making?

    <p>Managing project budgets</p> Signup and view all the answers

    What triggers the automatic start of Construction in Progress (CIP) actions in NexGen IT?

    <p>First labor or materiel transaction occurrence</p> Signup and view all the answers

    Which reports are recommended for managing assigned Facility Projects (FP) and their Work Tasks (WT)?

    <p>RO-Rpt-006 and WM-Rpt-009</p> Signup and view all the answers

    What is the role of the WRWG concerning requirements processing?

    <p>Recommend requirements to be processed to CEN for opportunities</p> Signup and view all the answers

    Which type of requirements are likely to be managed via Work Task rather than Facility Project?

    <p>Simple requirements not needing detailed management</p> Signup and view all the answers

    Team leaders must determine what for proposed CEN projects according to the best practices outlined?

    <p>If a Class 5 estimate is needed</p> Signup and view all the answers

    What types of Work Tasks are generally grouped within an FY FOFP?

    <p>Snow removal, sweeping, and other similar tasks</p> Signup and view all the answers

    Who is responsible for providing recommended levels of Quality Assurance (QA) during the WRRB approval considerations?

    <p>The appropriate Sub-Amp Manager</p> Signup and view all the answers

    What must be migrated into the proper funding code as dictated by the local comptroller organization?

    <p>Funding for executed CBRs</p> Signup and view all the answers

    What is required if the WRRB decides to have CEN perform QA over a requirement?

    <p>The requirement is forwarded to CEN</p> Signup and view all the answers

    Which entity must establish the management process for Work Clearance requests?

    <p>Each Base Civil Engineer (BCE)</p> Signup and view all the answers

    What action should be taken by personnel to manage costs associated with Work Clearance requirements?

    <p>Use the AF Form 103 / 813 web tool</p> Signup and view all the answers

    What is a consequence of improperly grouping Work Tasks in a Facility Operations Family Project (FOFP)?

    <p>Inaccurate representation of actual costs</p> Signup and view all the answers

    What consideration may allow a requirement to be managed via Work Task instead of requiring a Facility Project?

    <p>The simplicity and straightforwardness of the requirement</p> Signup and view all the answers

    What is required for Work Tasks (WTs) related to Facility Operations (FO) requirements?

    <p>FO WG responsible must be assigned to the WT.</p> Signup and view all the answers

    Which role is primarily responsible for overseeing the Operations Flight Organizational Structure?

    <p>BCE</p> Signup and view all the answers

    What is one of the duties of the Workgroup (WG) Manager?

    <p>Oversee WG Management unless otherwise delegated.</p> Signup and view all the answers

    Who is responsible for managing the Operations Flight manpower?

    <p>CEOE</p> Signup and view all the answers

    What are Flight Commanders responsible for in relation to Workgroups?

    <p>Determine personnel assignments to WGs.</p> Signup and view all the answers

    What aspect of Workgroup records is essential to maintain accurate data?

    <p>Establish local operating procedures.</p> Signup and view all the answers

    How often should the CSS (WG Manager) perform a self-audit of WGs?

    <p>At least monthly.</p> Signup and view all the answers

    What happens when a Foreman disassociates an employee record from their WG?

    <p>The employee is assigned to a different WG or marked for retirement.</p> Signup and view all the answers

    What should be included in the in-processing document for an employee?

    <p>Which WG they are assigned to and account type.</p> Signup and view all the answers

    What is required to justify a new WG request after an organizational structure change?

    <p>An explanation of why the change is needed.</p> Signup and view all the answers

    What is NOT a responsibility of the CEOE regarding the WG Management?

    <p>Daily supervision of WG activities.</p> Signup and view all the answers

    Which document must be used to facilitate the SAAR request process?

    <p>FMO-Role Request Guidance.</p> Signup and view all the answers

    What should be done to ensure compliance across an organization regarding WG Management?

    <p>Obtain signed Operating Instructions.</p> Signup and view all the answers

    What is the role of the Superintendent in relation to Organizational Structure?

    <p>Implement and enforce the structure.</p> Signup and view all the answers

    Study Notes

    Facility Management Work Management (FM WM)

    • FM Role: FMs are the liaison between commanders, occupants, and supporting maintenance/repair organizations. They ensure facility functionality, comfort, safety, and efficiency. They identify and manage facility requirements.

    • FM Responsibilities: Submit service requests (SRs), call in emergencies, manage requirements, educate occupants, receive and provide feedback, perform "U-Fix-It" tasks, and communicate with occupants and leadership.

    • Supporting Unit (CE/RP): Manages customer expectations, processes SRs, receives and provides feedback, and manages expectations.

    • FMPM (Program Manager): Manages FM accounts and program, and provides mandatory FM training.

    Work Management Process (NexGen IT)

    • Daily NexGen IT Access: FMs must log into NexGen IT at least daily to manage requirements & notifications.

    • SR Submission: Non-emergency SRs must be submitted within 48 hours of identification. Emergencies must be called in immediately.

    • Emergency SR Follow-up: FMs are responsible for following up on any occupant-reported emergencies, ensuring they were truly called in & gathering needed information.

    • Electronic SR Submission: NexGen IT enables electronic SR submissions, replacing phone calls & paper forms for most non-emergency requirements.

    Request Management Roles and Responsibilities

    • CEOER Requirements Section: Processes SRs, identifies duplicates, CE responsibility, emergencies, warranty claims, service agreements and checks for PM (Preventative Maintenance) issues, updates work classification and priority based on actual need.

    • CEOER Optimization Section: Manages Facility Projects (FPs) and analyzes historical requirements, suggesting U-Fix-It materiel and processes requirements for review by WRWG.

    • CEOEM (Materiel Control): Notifies CEOE/CEOER of available materiel, identifies U-Fix-It requirements, and replenishes stock as needed.

    • 3E Technician (Corrective Maintenance): Identifies corrective maintenance issues (CM), creates SRs in NexGen IT, and associates applicable assets.

    Service Request (SR) Details

    • NexGen IT SR: Replaces AF Form 332. CM and new facility requirements must be submitted as SRs in NexGen IT.

    • SR Description: Must be clear, concise, and include location, donated resources, execution preference, mission impact, need-by date (if applicable), and supporting documentation like Fire Safety Deficiencies (FSDs), Risk Assessment Codes (RACs).

    • Mission-critical SRs: Require a commander's signed memo or email authorizing SR submission, stating justification and potential mission impact if not addressed by a need-by date. These are usually forwarded to the Optimization Section for WRWG review.

    • Attachments: Supporting documents (drawings, pictures, schematics, SOWs) for mission-critical SRs must be attached in the SR's N&D (Notes and Documents) section.

    • New Facility Request: Utilizes the customer's facility number and a pseudo location "PROPSDLOC" for review.

    Work Task (WT) Initial Review

    • WT Review Criteria: Reviews for duplicates, CE responsibility, sufficient description and justification, U-Fix-It eligibility, proper priority and classification, warranty or service contract coverage, and FOFP eligibility.

    • Expediting Requirements: Mission or time-critical requirements must be expedited and compliance with mandated publications are crucial for timely processing.

    • 'ADD' WT Capability: CEOER creates WT records directly, performing searches (e.g., for warranties, duplicates). This is NOT for other CE personnel.

    • Delegation of Authority: BCE delegates authority for review actions to the lowest possible level, including CEOER CSU Role members.

    • Asbestos Management: CEOER and shop personnel are trained to ensure requirements compliance with AFI 32-1001.

    • Environmental Categorical Exclusions (CATEX): Decision-makers are trained on CATEX applicability, deciding if requirements require WRWG or Optimization Section review.

    • Contract by Requester (CBR): CE approvals are needed before contract award. Customers must provide exacting contract information (SOW) for review.

    • Contracting Squadron Coordination: Coordination with contracting squadron is required, involving CE in local checklists for CBRs, ensuring proper coordination with the Installation's mission.

    • Sustainment M&R: Properly classified work within CEOER's authority to the ATA Workgroup can be directly processed.

    • Fire/Safety Deficiencies: FMs submit SRs to address FSDs. Coordination with the fire prevention office is sought.

    • Work Classification: Requirements are accurately classified; AFI 32-1020, AFI 65-106, AFI 65-601, DoD 7000.14-R are used in this process and other applicable requirements.

    • Reimbursements: NexGen IT uses the customer record and interagency agreement information. CEOER coordinates with CE Financial Management Office (CEFMO) for reimbursement process and funding source. All reimbursements are managed by Cost Accounting.

    • DoD Components/Reimbursable Activities: DoD guidelines for reimbursements to other government entities, private groups, and foreign/international organizations are followed, as applicable.

    • Work Control: CEOER manages all requirements to guarantee accurate tracking and status updates through consistent processes.

    • Pseudo Locations: Pseudo locations are used for non-RP requirements, which are managed by CEOER based on provided facility number details for the request.

    • WT Coordination: Coordination for new work, modifications, and renovations is conducted by CEOER as part of the WRWG, but FMs do not undertake coordination.

    • Warranty: Warranty information is reviewed during WT review and can save limited resources. CEOER’s Sub-AMP Manager decides whether a warranty will be created based on ROI.

    • RPIM (Real Property Installed Equipment): Different work types (UMC, CM) are assigned to appropriate WT types.

    • Housing: Special requirements will be handled for government-housing situations within defined Customer Organizations. Privatized housing follows local procedures

    • Rejecting a WT: WTs are rejected for duplicates, not CE responsibility, or other reasons, avoiding costs and avoiding redundant work. No costs are rejected.

    Facility Operations Facility Project (FOFP)

    • Definition: FOFPs are used for facility operations work like snow removal, sweeping, and facility functions, avoiding repeated creation of individual WTs for frequent tasks.

    • Processing: FOFPs do not require formal WRRB approval if not locally mandated.

    Service Contract (SC)

    • Forwarding: CEOER forwards SC requirements to the SC manager (CEOES), updating the Responsible Organization field on the WT.

    • "Big 3" and similar SCs handled by the CEOES are excluded from CEOER's close-out actions unless so delegated.

    U-Fix-It Program

    • Description: A "do-it-yourself" program for simple FM tasks, focusing on resource efficiency and user pride of ownership.

    Sub-AMP Plans

    • Sub-AMP Manager Role: Data stewards for their portfolios. They identify requirements, focused on investment strategies of time/money and cost-effectiveness. This works with Technician, AMP Manager, Sub-AMP and SMS input to identify needs.

    Requirement Preparation

    • Roles: CEOER Requirements, Optimization, Operations Planning, and various shop (ATA Workgroup) personnel involved.

    • Activities: Assigning work, creating FOFPs that manages the planning for requirements within the year, analyzing needs- and prioritizing them through internal/external coordination

    • Initial Scoping/Estimating: Initial scope and estimates for requirements are set, and those not for the Operations Flight are reviewed & categorized/estimated via the WRWG.

    Work Request Working Group (WRWG)

    • Purpose: Evaluates and prepares CE work requests by gathering information and action items for the WRRB to take. This is for any work that is not otherwise specifically assigned to shop for direct accomplishment.

    • Stakeholders: Provide comments on requirements, and the WRWG chair coordinates the work of necessary stakeholders.

    Work Request Review Board (WRRB)

    • Purpose: Approves, executes, and schedules work based on WRWG input.

    • Responsibilities: Makes funding decisions, assigns avenues for addressal and approves/disapproves/suggests alternative methods for working on each given request..

    Work Clearance Request (AF Form 103)

    • Purpose: For various activities like excavations, airfield/utility disruptions, and obstructing pedestrian/vehicular traffic. Each installation must determine the needed processes for Form 103/813 management and costs.

    Requirements Processing

    • Storm Damage: Specific tracking systems are available for storm damage reporting and costing. Tracking costs and damages properly is crucial for advocating for funding in the aftermath of a major disaster.

    • Utility System Outage: USORT Tool is used for real-time reporting and tracking, while the USORT number is reported on Facility WTs.

    • Emergency/Special Programs: Special accounting codes (ESP codes) are assigned to requirements for accurate cost collection and reporting in emergency or special program situations.

    Workgroup Management

    • WG Records: WGs are organizational entities, each with clear roles and responsibility delineations, ensuring requirements handling management efficiency.

    • WG Maintenance: Organizations must track personnel in/out to update WG memberships promptly in system, to comply with AFI 38-101 waiver process, for clear data/assignments.

    • Lifecycle Management; In/Out-processing: Flight Commanders, with BCE oversight, determine personnel assignments and account types. The organization creates a process by designating in/out procedures and actions. This involves in/out processing checklists that includes required updates to the CMMS systems like NexGen IT.

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    Description

    This quiz covers the essential roles and responsibilities of Facility Managers (FMs) in work management. Learn about the processes involved in submitting service requests, communication with occupants, and managing facility requirements effectively. Additionally, explore the significance of the NexGen IT system in enhancing facility management efficiency.

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