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Questions and Answers
What is driving the emergence of an experience economy?
What is driving the emergence of an experience economy?
- Labor-saving technology
- Rising expectations for services
- Information technology (correct)
- Manufacturing jobs
What distinguishes the approach to management in services from that in manufacturing?
What distinguishes the approach to management in services from that in manufacturing?
- The type of jobs involved
- The use of labor-saving technology
- The closed system found in manufacturing
- The presence of the customer in the process (correct)
What happened to manufacturing jobs after the 19th century?
What happened to manufacturing jobs after the 19th century?
- They disappeared
- They remained unchanged
- They moved to farming jobs
- They moved to services (correct)
