Experience Economy Quiz
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Questions and Answers

What is driving the emergence of an experience economy?

  • Labor-saving technology
  • Rising expectations for services
  • Information technology (correct)
  • Manufacturing jobs

    • What distinguishes the approach to management in services from that in manufacturing?

  • The type of jobs involved
  • The use of labor-saving technology
  • The closed system found in manufacturing
  • The presence of the customer in the process (correct)

    • What happened to manufacturing jobs after the 19th century?

  • They disappeared
  • They remained unchanged
  • They moved to farming jobs
  • They moved to services (correct)

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