Exam 2 Study Guide: Emotions and Emotional Intelligence

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What is the main focus of individuals with a Relational listening style?

Maintaining relationships with others (correct)

Withholding judgment until considering all facts

Paying attention only to words and not the delivery

Accuracy and consistency of what the other person says

Which listening behavior is characterized by being distracted or interrupting conversations at inappropriate times?

Aggressive listening

Completer listening

Disruptive listening (correct)

Narcissistic listening

Incompetent listening behavior where a person gives the appearance of listening but isn't truly engaged is known as:

Eavesdropping

Defensive listening

Pseudo listening (correct)

Surface listening

Individuals with an Analytical listening style prefer to withhold judgment until they have:

Considered all the facts and sides of an issue Signup and view all the answers

What is the main characteristic of individuals engaged in Completer listening?

Interrupting and completing sentences for others Signup and view all the answers

What is one advantage of people who frequently communicate with each other?

They experience less uncertainty in their relationships Signup and view all the answers

Which term is associated with verbally aggressive individuals?

Defensive behavior Signup and view all the answers

According to the Sapir-Whorf hypothesis, how can linguistic relativity impact our perception?

Different words for the same thing can affect how we experience it Signup and view all the answers

What is a characteristic of defensive communication?

Impolite messages in response to criticism Signup and view all the answers

Which term refers to the fear or anxiety associated with interaction that hinders communication?

Communication Apprehension Signup and view all the answers

Which of the following is NOT one of the 7 codes of Nonverbal communication mentioned in the text?

Semantics Signup and view all the answers

Which aspect of Nonverbal Communication is primarily relational?

Proxemics Signup and view all the answers

In Nonverbal Communication, which aspect involves the tone, pitch, and volume of one's voice?

Vocalics Signup and view all the answers

Which code of Nonverbal Communication involves touch as a form of communication?

Haptics Signup and view all the answers

Which aspect can alter the mood or liking in an environment?

Environment Signup and view all the answers

Which rule of language involves breaking the syntactic rules with slang terms like 'finna' and 'ain't'?

Pragmatic Signup and view all the answers

What does the Semantic aspect of language refer to?

Meaning of words Signup and view all the answers

In Ogden and Richard’s Triangle of Meaning, what is connected by an arrow to the word/symbol?

Thing/reference Signup and view all the answers

Which aspect of language allows us to exchange ideas according to the text?

Sharing Meaning Signup and view all the answers

What does the aspect of 'Shaping Thought' in language refer to?

Thinking only certain thoughts due to language constraints Signup and view all the answers

What is the first step in the Listening Process?

Receiving Signup and view all the answers

Which function of listening involves carefully evaluating the message and providing advice or judgment?

Analyze Signup and view all the answers

What is the main difference between hearing and listening?

Hearing requires engaging the other senses. Signup and view all the answers

Which listening style sees listening as transactional and prefers brief, accurate messages?

Task oriented Signup and view all the answers

In the Listening Process, what does 'attending' refer to?

Deciding what to pay attention to Signup and view all the answers

What is the primary difference between feelings, moods, and emotions?

Feelings are basic emotions, while moods and emotions are blended from primary emotions. Signup and view all the answers

Which aspect of emotional intelligence involves interpreting physiological arousal?

Labeling Signup and view all the answers

What does verbal expression in emotional communication refer to?

Communicating using words to express emotions Signup and view all the answers

Which personality trait is associated with experiencing positive emotions more frequently?

Extraversion Signup and view all the answers

What is the strategy of deliberately devoting attention only to aspects of an event that will not provoke undesirable emotions called?

Attention Focus Signup and view all the answers

Which emotional management strategy involves changing how one thinks about the meaning of emotion-eliciting situations?

Reappraisal Signup and view all the answers

What is the deliberate effort to consciously inhibit or restrain the outward expression of emotions known as?

Suppression Signup and view all the answers

Which gender may experience and express certain emotions more than men due to conforming to cultural standards?

Women Signup and view all the answers

Avoiding people, places, or activities that provoke unwanted emotions falls under which emotional management category?

Encounter Avoidance Signup and view all the answers

What is the act of analytically desensitizing oneself to emotional experiences called?

Deactivation Signup and view all the answers

Which strategy allows emotions to dominate thoughts and be explosively expressed?

Venting Signup and view all the answers

What is the intentional avoidance of specific topics during conversations to prevent unwanted emotions known as?

Encounter Structuring Signup and view all the answers

Which strategy involves acknowledging emotions as a natural part of human nature without judging them as good or bad?

Acceptance Signup and view all the answers