Exam 2 Study Guide: Emotions and Emotional Intelligence
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Questions and Answers

What is the main focus of individuals with a Relational listening style?

  • Maintaining relationships with others (correct)
  • Withholding judgment until considering all facts
  • Paying attention only to words and not the delivery
  • Accuracy and consistency of what the other person says
  • Which listening behavior is characterized by being distracted or interrupting conversations at inappropriate times?

  • Aggressive listening
  • Completer listening
  • Disruptive listening (correct)
  • Narcissistic listening
  • Incompetent listening behavior where a person gives the appearance of listening but isn't truly engaged is known as:

  • Eavesdropping
  • Defensive listening
  • Pseudo listening (correct)
  • Surface listening
  • Individuals with an Analytical listening style prefer to withhold judgment until they have:

    <p>Considered all the facts and sides of an issue</p> Signup and view all the answers

    What is the main characteristic of individuals engaged in Completer listening?

    <p>Interrupting and completing sentences for others</p> Signup and view all the answers

    What is one advantage of people who frequently communicate with each other?

    <p>They experience less uncertainty in their relationships</p> Signup and view all the answers

    Which term is associated with verbally aggressive individuals?

    <p>Defensive behavior</p> Signup and view all the answers

    According to the Sapir-Whorf hypothesis, how can linguistic relativity impact our perception?

    <p>Different words for the same thing can affect how we experience it</p> Signup and view all the answers

    What is a characteristic of defensive communication?

    <p>Impolite messages in response to criticism</p> Signup and view all the answers

    Which term refers to the fear or anxiety associated with interaction that hinders communication?

    <p>Communication Apprehension</p> Signup and view all the answers

    Which of the following is NOT one of the 7 codes of Nonverbal communication mentioned in the text?

    <p>Semantics</p> Signup and view all the answers

    Which aspect of Nonverbal Communication is primarily relational?

    <p>Proxemics</p> Signup and view all the answers

    In Nonverbal Communication, which aspect involves the tone, pitch, and volume of one's voice?

    <p>Vocalics</p> Signup and view all the answers

    Which code of Nonverbal Communication involves touch as a form of communication?

    <p>Haptics</p> Signup and view all the answers

    Which aspect can alter the mood or liking in an environment?

    <p>Environment</p> Signup and view all the answers

    Which rule of language involves breaking the syntactic rules with slang terms like 'finna' and 'ain't'?

    <p>Pragmatic</p> Signup and view all the answers

    What does the Semantic aspect of language refer to?

    <p>Meaning of words</p> Signup and view all the answers

    In Ogden and Richard’s Triangle of Meaning, what is connected by an arrow to the word/symbol?

    <p>Thing/reference</p> Signup and view all the answers

    Which aspect of language allows us to exchange ideas according to the text?

    <p>Sharing Meaning</p> Signup and view all the answers

    What does the aspect of 'Shaping Thought' in language refer to?

    <p>Thinking only certain thoughts due to language constraints</p> Signup and view all the answers

    What is the first step in the Listening Process?

    <p>Receiving</p> Signup and view all the answers

    Which function of listening involves carefully evaluating the message and providing advice or judgment?

    <p>Analyze</p> Signup and view all the answers

    What is the main difference between hearing and listening?

    <p>Hearing requires engaging the other senses.</p> Signup and view all the answers

    Which listening style sees listening as transactional and prefers brief, accurate messages?

    <p>Task oriented</p> Signup and view all the answers

    In the Listening Process, what does 'attending' refer to?

    <p>Deciding what to pay attention to</p> Signup and view all the answers

    What is the primary difference between feelings, moods, and emotions?

    <p>Feelings are basic emotions, while moods and emotions are blended from primary emotions.</p> Signup and view all the answers

    Which aspect of emotional intelligence involves interpreting physiological arousal?

    <p>Labeling</p> Signup and view all the answers

    What does verbal expression in emotional communication refer to?

    <p>Communicating using words to express emotions</p> Signup and view all the answers

    Which personality trait is associated with experiencing positive emotions more frequently?

    <p>Extraversion</p> Signup and view all the answers

    What is the strategy of deliberately devoting attention only to aspects of an event that will not provoke undesirable emotions called?

    <p>Attention Focus</p> Signup and view all the answers

    Which emotional management strategy involves changing how one thinks about the meaning of emotion-eliciting situations?

    <p>Reappraisal</p> Signup and view all the answers

    What is the deliberate effort to consciously inhibit or restrain the outward expression of emotions known as?

    <p>Suppression</p> Signup and view all the answers

    Which gender may experience and express certain emotions more than men due to conforming to cultural standards?

    <p>Women</p> Signup and view all the answers

    Avoiding people, places, or activities that provoke unwanted emotions falls under which emotional management category?

    <p>Encounter Avoidance</p> Signup and view all the answers

    What is the act of analytically desensitizing oneself to emotional experiences called?

    <p>Deactivation</p> Signup and view all the answers

    Which strategy allows emotions to dominate thoughts and be explosively expressed?

    <p>Venting</p> Signup and view all the answers

    What is the intentional avoidance of specific topics during conversations to prevent unwanted emotions known as?

    <p>Encounter Structuring</p> Signup and view all the answers

    Which strategy involves acknowledging emotions as a natural part of human nature without judging them as good or bad?

    <p>Acceptance</p> Signup and view all the answers

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