Emotions and Emotional Intelligence Study Guide
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Questions and Answers

_____________ is a structured system of symbols used for communicating meaning.

Language

To share a meaning using symbols which have rules to create a system is to ____________.

communicate

_____________ meaning focuses on the literal definition of a word.

Denotative

_____________ listening involves being distracted or interrupting the conversation at a bad time.

<p>Disruptive</p> Signup and view all the answers

_____________ listening means giving the appearance of listening but actually not doing so.

<p>Pseudo</p> Signup and view all the answers

_______ more casual or emotional definitions /denotative is the official meaning more formal.

<p>Connotative</p> Signup and view all the answers

Phonological: Pronunciation, how do you pronounce the letter _____.

<p>A</p> Signup and view all the answers

Semantic is the meaning of _______.

<p>words</p> Signup and view all the answers

_______ allows us to exchange ideas.

<p>Sharing Meaning</p> Signup and view all the answers

We are mentally constrained by language to think only certain thoughts and we cannot interpret the world in neutral ways because we always see the world through the lens of our _______.

<p>language</p> Signup and view all the answers

Step 1 of the Listening Process is __________

<p>receiving</p> Signup and view all the answers

Step 2 of the Listening Process is __________

<p>attending</p> Signup and view all the answers

Step 3 of the Listening Process is __________

<p>understanding</p> Signup and view all the answers

Step 4 of the Listening Process is __________

<p>responding</p> Signup and view all the answers

Step 5 of the Listening Process is __________

<p>recalling</p> Signup and view all the answers

Kinesics involves body orientation, posture, gestures, facial expression, and ______ behavior to send a message.

<p>eye</p> Signup and view all the answers

Proxemics focuses on the influence of culture and the use of physical ______ to convey a message.

<p>distance</p> Signup and view all the answers

Haptics refers to touch as a form of communication, such as high-fives or ______.

<p>hugging</p> Signup and view all the answers

Vocalics includes the tone of your voice, pitch, volume, and any sound produced by your ______.

<p>voice</p> Signup and view all the answers

Physical appearance, including hair, clothing, body type, and makeup, is a form of nonverbal ______.

<p>communication</p> Signup and view all the answers

Crafting Conversations: structured patterns of talk to establish a ______

<p>relationship</p> Signup and view all the answers

Managing Relationships: people who frequently communicate with each other experience less uncertainty in their relationships and are not as likely to end as those who verbally communicate less often do. Cooperative Verbal Communication Understandable Messages Active ______

<p>ownership</p> Signup and view all the answers

Inclusive Sapir-Whorf hypothesis and Linguistic Relativity: what you call something the word you attach to that thing carries an element of being able to experience it differently (ex. caviar and fish eggs the same thing but different words sound more appealing). Barriers Verbal ______

<p>aggression</p> Signup and view all the answers

Deception: this occurs when people deliberately use uninformative, untruthful, irrelevant, or vague language for the purpose of ______ others

<p>misleading</p> Signup and view all the answers

Defensive: impolite messages delivered in response to suggestions, criticism, or perceived ______

<p>slights</p> Signup and view all the answers

Moods depend on how you react to things by things that have put you in that ______.

<p>mood</p> Signup and view all the answers

Primary types of emotions include angry, happiness, guilt/shame, sadness, and ______.

<p>fear</p> Signup and view all the answers

Emotional Intelligence involves being aware of and managing your own emotions and understanding others’ emotions to expand their emotional ______.

<p>vocabulary</p> Signup and view all the answers

Physiological Arousal refers to how your body reacts to emotions, for example, when embarrassed, your cheeks get red - when sad, you ______.

<p>cry</p> Signup and view all the answers

Emotional Contagion is when we catch an emotion from people around us, it is a form of emotional ______.

<p>transmission</p> Signup and view all the answers

High extraversion individuals experience positive emotions more frequently compared to low extraversion individuals due to differences in their ____________.

<p>personality</p> Signup and view all the answers

Women may experience and express certain emotions more than men due to conforming to the standards set by their ____________.

<p>culture</p> Signup and view all the answers

Emotional Management Strategies include Suppression, Venting, and ____________.

<p>Acceptance</p> Signup and view all the answers

Venting involves allowing emotions to dominate our thoughts and explosively ____________ them.

<p>expressing</p> Signup and view all the answers

Encounter Avoidance is a strategy where individuals avoid people, places, or activities that may provoke ____________ emotions.

<p>unwanted</p> Signup and view all the answers

Encounter Structuring involves intentionally avoiding specific topics to prevent the provocation of ____________ emotions.

<p>unwanted</p> Signup and view all the answers

Attention Focus is the strategy of intentionally devoting attention only to aspects of an event that will not provoke ____________ emotions.

<p>undesirable</p> Signup and view all the answers

Deactivation is a strategy where individuals desensitize themselves ____________ to emotional experiences.

<p>analytically</p> Signup and view all the answers

Reappraisal involves actively changing how one thinks about the meaning of situations to alter their ____________ impact.

<p>emotional</p> Signup and view all the answers

Language rules are a structured system of symbols used for communicating ____________.

<p>meaning</p> Signup and view all the answers

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