Emotions and Emotional Intelligence Study Guide

_____________ is a structured system of symbols used for communicating meaning.

To share a meaning using symbols which have rules to create a system is to ____________.

_____________ meaning focuses on the literal definition of a word.

_____________ listening involves being distracted or interrupting the conversation at a bad time.

_____________ listening means giving the appearance of listening but actually not doing so.

_______ more casual or emotional definitions /denotative is the official meaning more formal.

Phonological: Pronunciation, how do you pronounce the letter _____.

Semantic is the meaning of _______.

_______ allows us to exchange ideas.

We are mentally constrained by language to think only certain thoughts and we cannot interpret the world in neutral ways because we always see the world through the lens of our _______.

Step 1 of the Listening Process is __________

Step 2 of the Listening Process is __________

Step 3 of the Listening Process is __________

Step 4 of the Listening Process is __________

Step 5 of the Listening Process is __________

Kinesics involves body orientation, posture, gestures, facial expression, and ______ behavior to send a message.

Proxemics focuses on the influence of culture and the use of physical ______ to convey a message.

Haptics refers to touch as a form of communication, such as high-fives or ______.

Vocalics includes the tone of your voice, pitch, volume, and any sound produced by your ______.

Physical appearance, including hair, clothing, body type, and makeup, is a form of nonverbal ______.

Crafting Conversations: structured patterns of talk to establish a ______

Managing Relationships: people who frequently communicate with each other experience less uncertainty in their relationships and are not as likely to end as those who verbally communicate less often do. Cooperative Verbal Communication Understandable Messages Active ______

Inclusive Sapir-Whorf hypothesis and Linguistic Relativity: what you call something the word you attach to that thing carries an element of being able to experience it differently (ex. caviar and fish eggs the same thing but different words sound more appealing). Barriers Verbal ______

Deception: this occurs when people deliberately use uninformative, untruthful, irrelevant, or vague language for the purpose of ______ others

Defensive: impolite messages delivered in response to suggestions, criticism, or perceived ______

Moods depend on how you react to things by things that have put you in that ______.

Primary types of emotions include angry, happiness, guilt/shame, sadness, and ______.

Emotional Intelligence involves being aware of and managing your own emotions and understanding others’ emotions to expand their emotional ______.

Physiological Arousal refers to how your body reacts to emotions, for example, when embarrassed, your cheeks get red - when sad, you ______.

Emotional Contagion is when we catch an emotion from people around us, it is a form of emotional ______.

High extraversion individuals experience positive emotions more frequently compared to low extraversion individuals due to differences in their ____________.

Women may experience and express certain emotions more than men due to conforming to the standards set by their ____________.

Emotional Management Strategies include Suppression, Venting, and ____________.

Venting involves allowing emotions to dominate our thoughts and explosively ____________ them.

Encounter Avoidance is a strategy where individuals avoid people, places, or activities that may provoke ____________ emotions.

Encounter Structuring involves intentionally avoiding specific topics to prevent the provocation of ____________ emotions.

Attention Focus is the strategy of intentionally devoting attention only to aspects of an event that will not provoke ____________ emotions.

Deactivation is a strategy where individuals desensitize themselves ____________ to emotional experiences.

Reappraisal involves actively changing how one thinks about the meaning of situations to alter their ____________ impact.

Language rules are a structured system of symbols used for communicating ____________.